We reached the Austin City Limits yesterday, and the stage was on fire 🔥 🎸
It was an honor to host a diverse collective of voices at the Midwest chapter of our Boye & Company CMS Experts and Digital Experience group. It was a rich cross-section of agency, vendor, and customer perspectives.
Kind of the perfect mix-tape.
We had some familiar songs (queue the AI) and a few new tunes, and that made for a killer soundtrack for what’s happening on the stormfront of “digital transformation” – a legacy term that is still evolving. Is it anachronistic? Maybe. As Joe Meersman of Gyroscope AI sagely observed, it has “some baggage.”
Here’s what I took away from this brilliant group of practitioners:
✅ Rukshana Karunaratne of Contentstack provided a vendor’s POV, reinforcing the reality of AI mandates and the urgency of ROI. As she said, companies need an “architecture of action” – and the real risk isn’t how fast you’re adopting AI, but if you’re doing it the right way.
✅ Mark Swanson, PMP of the City of Austin offered a rewarding denouement to his major website redesign – a journey he talked about at last year’s meetup. The city’s new website is live, and it's beautiful (a finalist in the 2026 Acquia Engage Awards). Mark shared many of the lessons learned and what might be ahead on the roadmap.
✅ Gauri Chandna of Razorfish shared some compelling research about data overload. While content velocity has accelerated, our ability to measure it hasn’t caught up. As she said, we’ve been laser-focused on reporting and not decisioning, and offered sound strategies for isolating the right signals through the noise.
✅ Andrew Kumar of Bloomreach, a new Austin resident, lassoed us into a deep discussion around the “challengtunity” of agentic AI in a fractured world where MCP, ACP, and other acronyms are changing things. How will these layered standards for AI functionality play out? We also discussed the value of being headless in scattered stacks, and how he’s viewing CMS from the outside.
✅ John Collins of Triple Oak Enterprises gave a deeply personal account of his last year as a solopreneur in digital content – the good, the bad, and the ugly. Adapting to this new reality has brought crucibles, but also clarity. In this period of reinvention, John showcased some of his bold experimentation, including a dynamite CMS Readiness Assessment that shines a light on potential issues before you make a selection.
The band played on across a myriad of topics, and we also heard from Crowd Favorite’s Pat Ramsey about the impact of agentic AI at an enterprise open source level. Data and digital sovereignty continue to be central topics.
A huge thanks to Contentstack and the extraordinary Reesa Miller for raising the bar on “Southern Hospitality” to the next level. We talk a lot of tech, but the people in this community are the real APIs. So let's keep connecting.
#content #contentmanagement #ai #agenticai #digital #digitaltransformation