Atlassian

“Hey Rovo, what do analysts say about Atlassian in AI service management?” We’re proud to announce Atlassian is a Leader in The Forrester Wave™: Conversational AI Platforms for Employee Services, Q3 2026. With Service Collection, our customers unlock new and innovative ways to deliver exceptional employee experiences at scale. See the full report here: go.atlassian.com/3luxj9

Typing out complex AI prompts is the new “meeting that could have been an email.” Now, with Loom video prompts, you can stop the typing and start simple. Here’s how: 1️⃣ Record your screen 2️⃣ Generate a structured action plan 3️⃣ Hand off to agents or create Jira work items in seconds Loom automatically turns your video into clear instructions agents like Rovo, Claude, or Cursor can execute instantly. The fastest way to give AI the full picture is simply to show it. ↓

AI is moving fast, so we’re rounding up what actually matters. Our latest AI Pulse is live, packed with the freshest thinking and releases to help your teams get real work done with AI. Inside this edition 👉 the 5 questions we asked ourselves on our journey to becoming AI-first, how Jira and agents take you from idea to MVP, what 5 million monthly MCP users taught us about the future of AI at work, and more. Read the full newsletter (and subscribe). 📥

In 2026, AI adoption is table stakes. AI transformation? That’s the hard part. Our research shows 85% of knowledge workers use AI, but only 6% of executives can point to clear, organization-wide ROI. We’re a few years in to closing that gap at Atlassian, using our own teams as a testing ground. What we’ve learned so far: → Context is your competitive advantage. When we grounded agents in the Teamwork Graph context, they delivered 44% more accurate answers and used 48% fewer tokens, without sacrificing speed. → Technology’s impact is culture-dependent. Teams are 4x more likely to embed AI into how they work when they see a leader use it openly. → Impact happens when teams redesign their processes around AI. One team did 15–40 weeks of work in ~3 by rebuilding the workflow around AI. We turned our research and frameworks into an open playbook. It’s yours if it’s useful. Link is in the comments. 👇

GitHub Copilot just became a teammate in Jira. 🤝 Track agent progress, update tasks, and keep your dev workflow in sync.

A feel good bag ♻️ 710 bags with a second life, thanks to Edmund and the Creative team who kept this idea alive. Read how they pulled it off 👇

AI + human values = a winning team. 🏆 The 2026 State of Nonprofit Teams report shows that teams using this combo see up to 50% better outcomes. Remember: the tech is the tool, but your rollout strategy is the real MVP. Teams that balance human and tech in their rollouts are: ✅ 40% more likely to have clear goals. ✅ 50% more likely to avoid duplicative work. Get the data, a conversation guide, and insights to put the findings into context from Kiva, ReachOut Australia, and Médecins Sans Frontières Australia & Médecins Sans Frontières New Zealand. Read the full report 👇

Mission-critical work deserves mission-ready tools. We returned to Washington, D.C. for the next chapter of RAMP it up! Atlassian Government Cloud helps teams collaborate securely, move work faster, and stay aligned—all on a FedRAMP Moderate authorized platform.

Release day used to mean hours of manual overhead for KFC UK & Ireland. Now, a Rovo agent does 90% of the heavy lifting. 🍗 Their custom “Change Agent” is a true digital teammate, catching blind spots before they become blockers. See how the KFC team uses Rovo for their instant self-service.

Reddit, Inc. isn’t just using AI agents—they’re grounding them. The bottleneck in AI-native development is coordination. Without context, agents drift from requirements and disrupt engineering flow. Sean J. and the Reddit team use Jira as their source of truth to manage agentic workflows and keep them tied to business goals. We’re building the system for AI-native development to help you plan, orchestrate, and scale agent work in Jira. See what’s new below ↓