Boldr

Proud moment for all Boldranians! We’re honored to be recognized among the Top 500 Global Outsourcing Firms in the Outsource Accelerator 2025. A huge thank-you to our incredible team, partners, and clients for making this possible. Together, we’re proving that purpose-driven outsourcing delivers world-class impact. 🌎✨ #OA500 #TopOutsourcingCompanies

Black Friday chaos? Neal Travis 🌱 says it’s time to channel your inner air traffic controller (clipboard and all). Centralize, prioritize, focus on visibility and keep your CX runway clear. 🛫 In our last Masterclass, Neal shared his quick wins to help eCommerce teams stay cool under Black Friday pressure or to improve your Cx in general. Check out the full Masterclass here: https://hubs.ly/Q03SFWyC0 Or you could register for our next one to learn more practical CX strategies from industry pros: https://hubs.ly/Q03SFYLG0

Every great Masterclass must include even better speakers. We’re so excited to have Maring E. and Jen Weaver join us and share their cringiest SaaS stories. This session will show you the behind the scenes of what happens when customer experience and support aren’t prioritized, and how to fix your course before it’s too late. We’ll also touch on smarter CX investments like better ticketing systems, user behavior insights, and AI-powered support tools (that could've saved everything 🫠) Expect honest stories, practical takeaways, and a few laughs along the way. 🔗 See you there! https://hubs.ly/Q03Svlzg0

Calling all SaaS leaders!! 📢 What are you doing in November 20th, 2025 from 12 PM to 1PM CT? You could be putting out fires… OR you could be learning from other SaaS leaders who’ve been in the trenches of neglecting CX (and came out triumphant). Our upcoming Masterclass will give you behind-the-scenes insights, hard-earned lessons, and practical takeaways you can act on today. Don't repeat their mistakes - save your seat now 🍿: https://hubs.ly/Q03S5kgv0

It’s not too late to climb your way to 5 star CX this BFCM! Every small step counts, here are a few quick tips that you can implement RIGHT NOW that will help your support team to control the chaos: 🪜 Test your AI and automation 🪜 Send proactive customer updates 🪜 Make help content easy to find 🪜 Support and train your support teams (they’re your front line!) Need a hand pulling it all together before the rush? 👋Our CX experts can help you find (and fix) the quick wins that make the biggest impact: https://hubs.ly/Q03RVQQH0

CX procrastinators, this one’s for you. Ever said, “We’ll fix support later”? Yeah... about that. 🫠 Our next Masterclass is full of cringe-worthy CX mistakes and the lessons that came with them. From angry users to dealing with team burnout, our amazing speakers will share what went wrong, what they wish they’d done sooner, and the surprising ways they turned things around. Save your future self some pain. Register today!

BFCM chaos is coming, and your team doesn't have to be a part of it. Ethan Walfish, Head of Customer Onboarding at Haus reminded us in last week’s CX Masterclass that last-minute prep isn’t about doing everything, it’s about focusing where it matters most: ❓ Update your help desk FAQs 📖 Refresh your knowledge base and help pages 🥵 And maybe… let go of the rest (for now). These are the touchpoints your customers will actually see when they need you most. What’s one area you’re choosing to focus on this BFCM?

This hits close to home. At Boldr, we work with teams around the world, and we see every day how accents and language shape identity and belonging. Technology that “neutralizes” or “corrects” human expression erases what makes us real. ✨Authenticity can’t be automated✨

When it comes to Halloween, we play hard. When it comes to CX, we deliver harder. We love a good scare, but not when it comes to customer experience. BFCM, we’re ready. Let’s do this. 💪