GetVocal AI

Every customer conversation teaches you something. What matters is how fast that lesson reaches your AI agents. We're curious how contact center teams handle it today. Vote below and tell us in the comments what's working for you.

We're at CCW Europe in Amsterdam today and tomorrow, 6 and 7 October! Xavier Durieux, Oliver Taylor and joseph Balland are at the GetVocal booth (Stand 52) across both days, ready to talk about what governable AI actually looks like inside a contact centre. Attending the event? Don't miss our roundtable today, "Stop buying AI you can't trust: evaluating for real governance." No registration needed, and seats are first come, first served! 📅 Tuesday 6 October, 13:45 to 14:30 CET 📍 Promenade Deck We'll separate vibe compliance from governable AI and share a four-part question set for your next vendor meeting or RFP: logic ownership, auditability, escalation governance and cost of change at scale. Bring your hardest questions. Can't make the roundtable? Stop by the booth for live demos of AI agents handling real calls with integrated human oversight. To book time with the team, message Xavier, Oliver or Joseph directly. Find out more: https://lnkd.in/eMnVtPrv

We have some new joiners at GetVocal this week. To welcome them, we did what any good team does. Breakfast on the terrace. The Paris team got together this morning for coffee, pastries, cake, and a few ping-pong rallies. Building enterprise AI that contact centers can trust is serious work. It works best with people who enjoy doing it together.

BPOs are sitting on the most valuable asset in the AI era: decades of process knowledge, compliance muscle and client trust. AI-native startups can't build that or buy it. But AI can grow it. With GetVocal, your best operators become AI traffic controllers. They coach the AI, approve complex decisions in real time and turn their expertise into knowledge that grows with every conversation. Instead of selling hours, you sell intelligent outcomes. Our eBook, BPOs That Win with AI, shows you how to get there. Download here: https://lnkd.in/d6dxhYVF

We're heading to CCW Europe in Amsterdam, 6 to 7 October, and the team can't wait to meet you. Xavier Durieux, Oliver Taylor and joseph Balland will be on the ground across both days, ready to talk about what governable AI actually looks like inside a contact centre. On Tuesday we're hosting an exclusive roundtable: "Stop Buying AI You Can't Trust: Evaluating for Real Governance." 📅 Tuesday 6 October, 13:45 to 14:30 CET 📍 Promenade Deck We'll separate vibe compliance from governable AI and share a four-part question set for your next vendor meeting or RFP: logic ownership, auditability, escalation governance, and cost of change at scale. Bring your hardest questions. No registration needed, seats are first come, first served. Can't make the roundtable? Find us at Stand 52 for live demos of AI agents handling real calls with integrated human oversight. Want to lock in time with the team? Message Xavier, Oliver or Joseph directly and they'll find a slot. See you in Amsterdam. Find out more here: https://lnkd.in/e6ZqKJRF

A driver backs out of the driveway and hits a fire hydrant. They call their insurer. What happens next usually looks like this: hold music, a transfer, the same details repeated twice, and a claim that takes days to open. In this demo, a GetVocal AI voice agent takes that First Notice of Loss call from start to finish. It verifies the policyholder's identity, captures the accident details, and gathers everything needed to open the claim, all in one natural conversation. No hold music. No repeating yourself. No gaps in the record. This is what governed AI looks like in insurance: automate what's repeatable, enforce what's non-negotiable, and bring in a human when it matters. AI agents that build trust, not risk it. Full demo in the comments 👇

We’re heading to CCW Europe in Amsterdam, 6 to 7 October! We’re hosting an exclusive roundtable “Stop Buying AI You Can't Trust - Evaluating for Real Governance”. 📅 Tuesday 6 October, 13:45 to 14:30 CET 📍Promenade Deck We'll separate vibe compliance from governable AI and share a four-part question set for your next vendor meeting or RFP: logic ownership, auditability, escalation governance, and cost of change at scale. Bring your hardest questions. No registration needed; seats are first come, first served. You can also find us at Stand 52 for live demos of AI agents handling real calls with integrated human oversight. We can’t wait to see you in Amsterdam. Find out more: https://lnkd.in/e6ZqKJRF

AI agents in the contact center have moved past the hype. Teams are seeing real results, and the wins don't always look the same. For some it's resolving issues in seconds instead of minutes. For others it's customers who stop dreading the support call. And for many it's human agents finally getting time back for the conversations that need them most. We want to know what's working for you. Where is AI making the biggest difference in your team right now? Cast your vote and share your best win in the comments. We'll share the results next week.

Guest complaints don't have to mean lost loyalty. Wi-Fi issues, late checkout, minor service hiccups: AI can resolve these instantly, within limits your team defines. Anything emotionally complex gets a warm handoff to your agents, with full guest context already on screen. Our Control Tower gives you real-time sentiment monitoring and intervention controls, so you're always in the loop, never out of it. And for hotels operating in the EU, it's built around Article 14's human oversight requirements from the ground up. More volume, same great guest experience, no extra headcount. Read the full blog here: https://lnkd.in/eEUhU9ZS

Ask your AI vendor for their hallucination rate. Then do the math. 3.1% sounds negligible until you scale it: at 1 million conversations a year, that's 31,000 hallucinations. 2,583 every month. That's the math regulated FS&I teams have been living with for years. It's not a model problem. It's an architecture problem, and it's exactly what our new eBook breaks down. "Trust by Design: AI Agents for Financial Services" is out now: https://lnkd.in/ecsxNZs7 What's inside? → Why three generations of conversational AI have hit the same wall in regulated environments → How separating business logic from the language model keeps every decision traceable → The FS&I workflows this makes safe to automate, from first notice of loss to KYC, loan servicing, and debt collection → What GDPR, SOC 2, ISO, and EU AI Act compliance look like when they're built in, not bolted on The EU AI Act's transparency rules land this month. The timing couldn't be better to get this right.