Genway AI reposted this
A few weeks back, I had a chance to sit down with JB Booth Director of Research and Agent Experience at ServiceTitan for a sincere conversation about her personal journey. From Light Design studies to traveling with a "Lab in a Bag" all the way to pioneering Agent Experience research at a publicly traded 10B company... what an epic story! How does one go from studying Light Design to becoming a UX Leader? What skills the junior folks should be doubling down on if they are to remain relevant? and is AI really eating research? Checkout the full episode on our YouTube channel. Thank you JB Booth for sharing your thoughts and experiences with the wider community.