Formbricks

🤝 Open by nature, resilient through collaboration: the EOSA Partner Community keeps growing! The European Open Source Academy Partner Community brings commercial, academic, public-interest and civil society organisations together around a shared mission: strengthening and supporting the open source software and hardware ecosystem across Europe. Today we’re happy to welcome our newest members 👇 🎓 New Knowledge Partners 🔹 Linux Professional Institute (LPI) 🔹 Fraunhofer Institute for Systems and Innovation Research ISI 🔹 pretix 🔹 BigBlueButton 🔹 Formbricks A special thanks to pretix, BigBlueButton and Formbricks, who are also event partners of the 3rd Annual European Open Source Awards! 🏆 💼 We are also welcoming our new Subscriber: 🔹 TYPO3 They join the growing community of open source contributors and advocates already supporting the Academy: 🔸 Adfinis (Subscriber) 🔸 Open Science Hardware Foundation 🔸 Open Source Initiative (OSI) 🔸 APELL 🔸 Open Logistics Foundation 🔸 Barcelona Supercomputing Center 🔸 CERN 🔸 Asociación Española de la Industria de Semiconductores - AESEMI Knowledge Partners contribute their expertise to the Academy and gain opportunities to engage with leaders of Europe’s open source community. Subscribers support our activities on an ongoing basis and work with us on projects of mutual interest. 👉 Want to contribute and connect with key players in the open source ecosystem? Find out what the EOSA Partner Community offers: https://lnkd.in/eZT7jetX #OpenSource #EOSA #OpenSourceEurope #DigitalCommons #Partnership #OpenHardware

I sometimes have to argue that owning your data doesn't slow a team down. This time a gov't customer made the argument for me 👇 😃 "Self-hosting makes us faster. Because we work on a project basis with various ministries, it is our responsibility to respect their rigorous standards for data protection. Self-hosting allows us to reliably tailor our infrastructure to meet those needs from day one, ensuring data sovereignty and making our collaboration far more seamless." That's Joshua Nowak, previously User Researcher at DigitalService des Bundes, the federal government's in-house digital team 🔎 🏛️ 🇩🇪 DigitalService runs user research for more than 15 ministry projects at the same time. Each ministry has its own strict data protection standards. When a vendor sits in the middle, every new project starts with the same questions: where does the data go, who processes it, and who signs off. With Formbricks, this never comes up, because no third party ever touches the data. A few aspects that make this remarkable: ⚡ The team went from decision to self-host to production in 2 weeks. ⚡ Today more than 15 ministry projects run on one instance, and each one is isolated through RBAC. ⚡ When a new project comes on board, Joshua says, "Sometimes it's a single call, sometimes just a few Slack messages" and the project team is off to the races. So owning the data isn't a price they pay for compliance. It's the very reason they can move this fast with German ministries as their customers❗ I'm proud to support the work of DigitalService with Formbricks. Digitization is a big task for such a big country and it's great to see how quickly the DigitalService team operates 🦹♀️ A big thank you to Joshua and Sonja Wilczek for the time and openness it took to put this case study together and get it approved! (Link to the case study in first comment ⬇️)

Open-text feedback in Formbricks can now be grouped into topics and subtopics automatically, with sentiment and emotion enriched on top. The part I am excited about most: it runs on open-weight models for on-premise deployments. So the analysis happens on your infrastructure, on your customers' words, and nothing leaves the building. No token pricing that changes every quarter. No third party quietly learning what makes your customers leave. That's what owning your experience data is supposed to mean 💪

Open source is code-backed transparency, you don't have to take our word for anything. That has been true since the beginnign of Formbricks. Your feedback data is yours, the infrastructure is yours, and if you don't like how something works, the source code is right there. But when you start selling to enterprise and government, you learn that no procurement team is going to read your codebase to decide whether they're safe. They need external validation. So we got it: Formbricks is now ISO 27001 certified, in addition to our SOC 2 Type II from February🔒 Big thanks to the team at Oneleet for supporting us, and spending over 20 hours inside our production app and API for the pentest. Certificates and the full control list on the Trust Center on our website!

Very excited to add the third and last column of Experience Management to Formbricks shortly 🕺 Soon you can listen to your customers, analyze what they are telling you at scale and act on it - all on one fully self-hostable open-source platform 💪

I’m pleased to share that James O'Connor has joined Formbricks as Growth Advisor & well of expertise for the world of CX! Market appetite for Open Source Experience Management technology accelerates and we’re thrilled to have James in our corner 🚀 I met James through Raymond Gerber last year and we hit it off from the get go. He brings a strong mix of XM market understanding, commercial savvy, category positioning experience, and deeply understands the partnership landscape. Plus he is a great guy! James and I watched the same problem from two angles: The incentive structure of proprietary XM solutions creates a WIN-LOSE situation: The higher the vendor lock-in, the more costly the solution becomes. The cost comes in the form of lower operational efficiency, higher compliance headache and ever-increasing renewal fees. Enterprise customers are increasingly unhappy with that model and find Formbricks when looking for alternatives 🎯 Call us Europeans, but we believe in exclusive, unrestricted, API-level access to your experience data. It’s yours to keep, and only yours to leverage with AI to create customer experiences that matter. We build Formbricks for ownership and sovereignty, a value we deeply believe in as a team - and so does James. Being resilient in a world of uncertainty is a strategic decision. And more and more customers are making the right one to go #opensource.