Front is the AI-powered customer service platform that helps companies deliver smarter, safer automation without sacrificing quality. We put humans in control of AI to ensure every customer interaction is handled by the best resource, whether that’s AI, a human agent, or both. More than 9,000 companies, including Uber Freight, Navan, and Stripe, trust Front to scale exceptional service, streamline team collaboration, and gain insights that improve customer experience every day.
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How do you keep relationships human when your business runs on automation? Front helps 9,000 teams use AI to scale customer communication without losing the authenticity that connects people. On this episode of Grit, CEO Dan O'Connell shares how he’s redefined Front’s identity, rebuilt its leadership team, and leaned into discomfort to stay ahead in one of the fastest changing markets on earth. Tune into his full conversation with Joubin Mirzadegan now. Link in the comments.
Releaf Dispensary’s patient support team went from juggling multiple disconnected tools to one unified hub. By bringing all their patient communications into Front, they improved SLA compliance by 67% — while keeping empathy at the heart of every interaction. Now, every agent has visibility across all channels, collaboration is seamless, and patients feel truly supported from the very first contact. 💬❤️ Read how Front helps Releaf scale compassionate, compliant patient care 👉 https://hubs.ly/Q03QZ4YT0
Your inbox holds powerful insights — if only you had time to find them 🕵️ With Topics, you don’t have to. Once you connect your inbox, Front AI reviews past conversations and surfaces common themes — like outage reports, damage claims, or billing questions — automatically. No more maintaining complex keyword rules. Just clear visibility into what customers need most, so your team knows where to focus first. 🎥 Learn more in our on-demand webinar: https://hubs.la/Q03PzbY00
The best AI knows when it can stand in for your team and when to help them shine. Front’s Autopilot was designed around three guiding principles to make that happen: ✅ 𝗧𝗿𝘂𝘀𝘁 & 𝗰𝗼𝗻𝘁𝗿𝗼𝗹: You decide what AI handles and when humans step in. ⚡ 𝗣𝗼𝘄𝗲𝗿 & 𝗲𝗮𝘀𝘆 𝘀𝗲𝘁𝘂𝗽: It learns from your past conversations to deliver accurate replies — fast. 🔁 𝗖𝗼𝗻𝘁𝗶𝗻𝘂𝗼𝘂𝘀 𝗹𝗲𝗮𝗿𝗻𝗶𝗻𝗴: As your business grows, so does your AI. Because “deflection at all costs” isn’t the goal — 𝘥𝘦𝘭𝘪𝘷𝘦𝘳𝘪𝘯𝘨 𝘵𝘩𝘦 𝘳𝘪𝘨𝘩𝘵 𝘰𝘶𝘵𝘤𝘰𝘮𝘦 𝘪𝘴. 🎥 Watch how it works: https://hubs.la/Q03PzTtb0
🌍 Introducing Industry Groups in the Front Community! We’re excited to bring together Front customers by industry — starting with Logistics, Hospitality, and Technology. Join your peers to share insights, ask questions, and explore how others in your field use Front to deliver great communication and collaboration. More industry groups are coming soon as we grow and gather feedback! 👉 Join the conversation in the Front Community: https://bit.ly/4oqZda5
Your phone support should live where the rest of your customer conversations do. With the redesigned Aircall integration, your team can now handle live calls and SMS right alongside email, chat and more – with full customer context and collaboration built in. Check out what’s new with the enhanced integration: 📞 Get real-time call notifications from your Front inbox 🤝 Collaborate live on transcripts to resolve issues faster 🔍 See customer history and CRM data instantly while on calls 📊 Track Aircall call & SMS metrics in Front Analytics See how the new Front and Aircall integration can elevate your omnichannel support in under 3 minutes 👇 https://lnkd.in/gX7p6qAC
When your company goes viral and you gain 1,000 customers overnight, you have two choices: lose control or build systems that help you stay personal at scale 🏗️ Remedy Meds, one of the fastest-growing healthcare platforms in the U.S., faced that exact challenge. After expanding nationwide, their team of 300+ support and operations personnel needed to manage thousands of daily patient interactions without losing the human touch. With Front, they did exactly that: ✅ Cut average response times from 𝟯–𝟰 𝗱𝗮𝘆𝘀 𝘁𝗼 𝗷𝘂𝘀𝘁 𝟭 𝗵𝗼𝘂𝗿 ✅ Improved service quality and coaching with Smart QA and AI Compose ✅ Unified every channel — email, phone, SMS, and chat — in one hub Read the full story to see how Remedy Meds scaled empathetic, efficient patient care with Front → https://hubs.la/Q03PVJGY0
The goal isn’t just to automate — it’s to 𝗮𝘂𝘁𝗼𝗺𝗮𝘁𝗲 𝘄𝗶𝘀𝗲𝗹𝘆. With 𝗔𝘂𝘁𝗼𝗽𝗶𝗹𝗼𝘁, automatically resolve the inquiries you want — across any channel your customers use: email, Front Chat, SMS, WhatsApp, or your customer portal. You decide which Topics AI should handle (like password resets), and when a human should step in (like account deletions). And if AI shouldn’t resolve it? 𝗖𝗼𝗽𝗶𝗹𝗼𝘁 is right there to help draft the perfect human reply. That’s how teams deliver faster, more consistent service — without losing control or connection. 🎥 Watch the full demo on demand: https://hubs.la/Q03PxJMP0
AI should know when to help — and when to call for human backup. Front’s approach to automation starts with context. Before replying, our AI determines if it’s the right tool for the job. Routine requests? AI can handle those. Sensitive, high-stakes issues? Straight to a human. That’s how you avoid the “chatbot doom loop” — and keep customer relationships strong. ▶️ Learn more in our on-demand webinar: https://bit.ly/4hkMkMm
We’re excited to announce that Front now integrates with GitBook — making it easier than ever for your team to access knowledge and documentation right where conversations happen. Bring your product docs, help articles, and internal knowledge directly into Front, so your team can respond faster and with greater context. 👉 Learn more about the integration here: https://bit.ly/49buLMu