Kustomer

Wondering how your customer experience team can get creative with AI? Attentive CMO Keri McGhee says AI is helpful at landing the right timing for customer outreach. Go beyond chatbots. Download the guide with all the tactics on innovative AI uses in CX: https://okt.to/piIOQj

CX leaders - how are you using the last few weeks to prepare for BFCM? Get ideas to make sure you didn't overlook anything. RSVP now and tune in to what is sure to be an enlightening conversation tomorrow - 10 AM PT / 1 PM ET. https://lnkd.in/eM26t_dr

We’re excited to share an important milestone in our privacy and security journey: Kustomer has officially achieved ISO/IEC 27701:2019 certification. ISO 27701 is the international standard for Privacy Information Management Systems (PIMS). It builds on ISO 27001, which covers information #security, by adding a framework specifically designed for protecting personally identifiable information. Achieving ISO 27701 certification is a significant validation of our #privacy program. It goes beyond compliance and is about giving customers confidence that when they choose Kustomer, they’re choosing a partner who takes privacy, #trust, and accountability seriously. We’ve also maintained our ISO/IEC 27001 certification following our latest audit and have just received our SOC 2 Type II Report covering the most recent audit period. Stay updated via our Trust Center. We’ve just updated our Trust Center with the ISO 27701 Certificate and our updated SOC 2 Type II attestation report. Follow or subscribe there to get notified when we add new reports, certifications, and security updates. https://okt.to/jq1YB0

Financial institutions face high-stakes challenges in customer service: complex, sensitive inquiries, strict regulatory requirements, and rising customer expectations for speed and security. With 96% of financial services leaders reporting increased data security concerns due to generative AI (Nutanix Financial Services Enterprise Cloud Index), balancing efficiency with compliance has never been more urgent. Automated workflows are a smart way to boost CX team productivity while your organization prepares to adopt AI securely and strategically. Read more about how Kustomer can improve your team's efficiency: https://okt.to/fqRxB0

Thank you to everyone who attended our soundbath and private shopping experience at Vuori - always a joy to team up with our friends at ShipBob to get a chance to meet CX folks in person.

Have you checked out AI Agent Evals yet? Product Manager Aditya Subramaniam breaks down what they are and why you should use them. Learn more on the blog: https://okt.to/0Of146

We’re getting down to the wire - just about 3 weeks before Black Friday and Cyber Monday. Make the most of each day left by optimizing what you can to save your team time and deliver smoother experiences for your customers during the rush. Join Kustomer’s Head of Customer Success Audrey W. and Customer Success Manager Ryan Shirk in conversation with Sam Chandler 💥 Customer Success and Experience and Startups as they dig into clear tactics on how automation and AI can make a difference right now. Wednesday, November 12 10 AM PT / 1 PM ET RSVP now! https://okt.to/D0N25p

Thank you to our friends at Listrak for bringing the fashion and beauty community together for a lovely dinner at Ci Siamo by Union Square Hospitality Group. It's always a joy to participate and meet new connections to share ideas, especially as we head into the busy holiday season!

At peak times, the Yummy support team receives up to 6,000 chats in a single day. Their team needed a customer service platform that could keep up. They made the switch to Kustomer to speed up responses and resolutions, driving higher customer service satisfaction. Plus, the unified platform also makes performance transparent. Agents can view their own metrics at the end of each shift, enabling immediate feedback and accountability. Read on for more about how switching to Kustomer helped Yummy streamline operations and improve performance: https://okt.to/y48XxT

Thanks to price disaggregation (also known as unbundling) and consumers shopping based on low ticket prices, airlines have been charging more once all fees and extras are factored in. And experts say consumers accept lower levels of service because they’ve become used to this and associate the service with the price paid, and have prioritized cost - which reinforces to brands that cost matters more than service. CX leaders, especially those in the travel industry: if you invest in efficient ways to uplevel your service, you can surprise and delight consumers who come in with low expectations. This is key to retaining new guests who have patronized your brand for the first time. Check out our blog for why omnichannel customer service platforms are critical for travel brands: https://okt.to/M2fANL