OWT - a Swisscom company

Last Friday, we held our annual company meeting, bringing all offices together to connect, catch up, and have fun. 🎉 This year, we gathered at Château de Coppet, a stunning 16th-century residence overlooking Lake Geneva. Some of the highlights: exploring the château on a guided tour and enjoying a wine tasting together. 🏰 The theme this year was Grand Cru, which literally means "great growth." It describes the moment when craft and conditions come together to produce something extraordinary. A great metaphor for how every team, every project, and every person at OWT contributes to great results and growth within the company. 🍷 A special mention to the colleague who cycled all the way from Zurich to the venue, covering close to 280km. Very impressive! 🚴💪 #OWT #WeMakeItHappen #LifeAtOWT #TeamWork #TeamExcursion #TeamSpirit #OWTTeam

How do you deploy an open standard solution in Healthcare using openEHR? Last Tuesday, we joined the openEHR Switzerland Symposium at ETH Zurich to discuss this question and more. It was a privilege to exchange with key industry experts. Jean-Luc Jaquier (Partner and Head of Healthcare at OWT) attended as a panelist to talk about the do's and don'ts when implementing openEHR, sharing learnings and best practices when it comes to interoperability in healthcare. Our highlights: 👉 openEHR separates clinical knowledge from software, enabling interoperable, future-proof health data that outlasts any single system 👉 openEHR and HL7 FHIR work hand in hand: openEHR is where clinical data lives; FHIR is how it travels 👉 The openEHR ecosystem has reached the tipping point where standards are mature, tooling is ready, and the market is finally asking the right questions. The opportunity to build on open health platforms has never been this real. Thank you @openehr.ch for inviting us! #openEHR #DigitalHealth #Interoperability #HealthTech #Switzerland #FHIR #OWT #WeMakeItHappen

Come meet us at Salesforce Agentforce World Tour Zurich next Tuesday, June 16th! ☁️ Together with Swisscom Business, we will be there as a Groundbreaker Sponsor to discuss how organizations can move beyond fragmented customer interactions toward AI-powered orchestration. What you can look forward to: 🎤 Breakout: How Agentforce is Transforming Customer Engagement in Financial Services (14:15-14:45, Breakout 3) Frédéric Demierre (Salesforce Practice & Alliance Manager, OWT) and Mark Burow (Head CX Consulting, Swisscom B2B) will show how Agentforce, Data Cloud, and real-time orchestration are turning fragmented banking and insurance interactions into intelligent, connected customer journeys. 💬 Expert conversations  Visit us at our booth and explore how Swisscom and OWT can help take your customer experience to the next level. 📅 Tuesday, 16. June 2026 📍 Kongresshaus Zurich Register here: https://lnkd.in/esH_3Enh We look forward to seeing you there! #OWT #WeMakeItHappen #CustomerExperience #Agentforce #WorldTourZurich #Salesforce #Swisscom #FinancialServices #AI #CX

The future of healthcare IT isn't a single platform; it's an open ecosystem. 🏥 Last Monday, we joined the 2026 Open Innovation Challenge "openEHR for Clinical Innovation" at University Hospital Basel. Philippe Hefti (Partner at OWT) hosted the breakout session "Creating the future digital hospital" and joined the closing partner panel. One question framed the whole discussion: if we rebuilt a hospital's digital infrastructure today, what would we do differently? What stood out across the sessions: 👉 The digital hospital is an ecosystem, not a product. No single vendor or platform builds it. It emerges from clinicians, IT, startups and partners working on shared, open foundations; 👉 Open infrastructure is what makes AI usable in care. Structured, openEHR-based data is the precondition for clinical AI that's traceable and trustworthy, not a black box; 👉 The hard part isn't platform selection; it's adoption, governance, and change. Technology rarely fails the hospital; the operating model around it does; 👉 Interoperability has to be designed from the start. openEHR, FHIR and existing systems need to coexist by design, not be bolted together afterwards. For OWT, this is exactly where we work: helping Swiss hospitals turn open standards into infrastructure that clinicians actually use and which remains independent of any single vendor. Thank you to Personalized Health Basel (PHB), University Hospital Basel (USB), DayOne - Healthtech Innovation and our fellow partners Better, x-tention and Tieto Caretech for this great day. 👏 The challenge is still open! Apply until 19. June here: https://lnkd.in/ePKDpyhc #OWT #WeMakeItHappen #openEHR #DigitalHealth #HealthcareIT #Interoperability #SwissHealthcare

Your customers don't care how many systems, channels, or AI models are behind the scenes. They just want the experience to feel seamless.   Join us and Swisscom Business at Salesforce Agentforce World Tour Zurich, where we'll be on stage as a Groundbreaker Sponsor, presenting how Agentforce is transforming customer engagement in financial services. Frédéric Demierre, Salesforce Practice & Alliance Manager at OWT, and Mark Burow, Head of CX Consulting Swisscom B2B, will explore how financial institutions can move from disconnected digital channels to intelligent, AI-orchestrated customer journeys powered by real-time decisioning and unified data. 📅 Tuesday, 16 June 2026, 14:15-14:45  📍 Kongresshaus Zurich, Breakout 3 Register here: https://lnkd.in/esH_3Enh We'll also be at our booth all day, ready to connect. Stop by to discover how OWT and Swisscom can help take your customer experience to the next level. #OWT #WeMakeItHappen #CustomerExperience #Agentforce #WorldTourZurich #Salesforce #Swisscom #FinancialServices #AI #CX

Last week, we spent an afternoon with health insurers tackling one of CX's most persistent challenges: fragmented customer interactions. 🤔 Together with Swisscom Business, we explored what it takes for insurers to move from siloed systems toward seamless, AI-driven customer engagement. A key topic of the evening: unifying customer data is an orchestration challenge, not a technology one. Stephan Kraus (Partner at OWT) and Mark Burow (Head CX Consulting at Swisscom B2B) demonstrated live how Salesforce and Genesys work together to make smart orchestration a reality for insurers. To round things off, Nils Hafner (Speaker, Blogger and Professor, HSLU) walked us through his CEX Trendradar 2026, giving an honest assessment of where CX stands today across technology and people. Missed the event? We'll be at the Salesforce Agentforce World Tour Zurich with Swisscom to continue the conversation on CX in health insurance and beyond. Join us there! #OWT #WeMakeItHappen #Salesforce #OWTEvent #Swisscom #Genesys #CustomerExperience #CX #HealthInsurance #Krankenversicherung

AI strategy in London, tournaments in Switzerland. 🤔👟 This May, our CEO Pierre Grydbeck was at Code w/ Claude in London, joining Anthropic and peers from around the world to discuss the latest in Claude and the road ahead for enterprise AI. Meanwhile, in Switzerland, our teams across Lausanne and Bern returned to the B2Brun for another year. The annual Boomerang Fu tournament also took place in the Lausanne office where two teams battled it out for the trophy. 🏆 As summer arrived in Switzerland, the Geneva office marked the occasion with a team lunch on the terrace. A simple but well-earned moment to enjoy the sunshine together. ☀️ Over in Bern, our colleagues ended the month with a cycling tour through the countryside, taking in the mountain landscape before cooling off in the Thunersee. 🚴 If you thought May was busy, check back in June! 👀 #MayRecap #OWT #WeMakeItHappen #LifeAtOWT #SwissBikeTour #BoomerangFu #B2BRun #Teamwork #Switzerland #Anthropic #Claude

Did you know that Claude, powered by Anthropic, is at the heart of our AI offering? 👀 This week, our CEO Pierre Grydbeck was invited to Code w/ Claude in London where he joined Anthropic and peers from around the world to discuss the latest developments in Claude and where enterprise AI is heading next. Those insights go straight into our AlphaFactory®, Switzerland's first dedicated center of excellence for AI implementation. Grounded in compliance and security, it gives businesses a reliable foundation to scale AI with confidence. More exciting updates about our AlphaFactory coming soon! #OWT #WeMakeItHappen #AlphaFactory #Anthropic #AIImplementation #LifeAtOWT #CodeWithClaude #Claude

We're strengthening the team behind Switzerland's AI transformation! 👨🏻💻👩🏽💻🧑🏼💻 We're looking for two senior technical profiles to help us deliver AI solutions for our clients and shape AlphaFactory®, Switzerland's first centre of excellence for AI implementation. 📍 Technical Team Lead, Geneva or Lausanne: As a Technical Team Lead, you'll guide teams in delivering software solutions, act as a trusted technical point of contact for clients, and foster a culture of continuous learning. https://lnkd.in/eBsnaqDB 📍 Principal Architect, Geneva or Lausanne: As a Principal Architect, you'll lead end-to-end architecture on complex projects, define strategic technical decisions, and bridge business needs with pragmatic solutions. https://lnkd.in/eetVjdZa 👉 Both roles require fluency in French and English. OWT is a Swiss strategy and technology consultancy. We help clients leverage technology to transform their business, create impactful experiences, and drive meaningful change. At the heart of our AI offering is AlphaFactory®. Grounded in compliance and security, it gives businesses a reliable foundation to scale AI with confidence. More on AlphaFactory® coming soon. Stay tuned. 👀 #TechnicalLead #SoftwareArchitecture #AI #AlphaFactory #Claude #SpringBoot #Geneva #Lausanne #Hiring #LifeAtOWT #WeMakeItHappen #OWTCareers

Salesforce Agentforce World Tour is back in Zurich this June, and so are we! ☁️ Join us and Swisscom Business at one of Salesforce’s most exciting events of the year. As a Groundbreaker Sponsor, we’ll be exploring how organizations can move beyond fragmented customer interactions toward AI-powered orchestration using Salesforce Contact Center, Agentforce, and MuleSoft Agent Fabric. 📅 Tuesday, 16 June 2026  📍 Kongresshaus Zurich Reserve your spot here 👉 https://lnkd.in/esH_3Enh #OWT #WeMakeItHappen #CustomerExperience #WorldTourZurich #Salesforce #Swisscom