Ozonetel | oneCXi

Every order, every query, every customer conversation – Tata 1mg turns these moments into actionable insights, making healthcare smarter, faster, and more human across Bharat. We’re proud to support Tata 1mg, our customer, in their mission to bring compassionate, connected healthcare to every corner of the country. Read the article featuring insights from a recent Crafting Bharat podcast, where Shalil Gupta and Anubhav Mehrotra discuss how the brand drives true innovation, leveraging technology to help humans care better. #Ozonetel #Healthcare #CustomerExperience #PatientExperience #PatientEngagement #CX #IntelligentCX #EmpatheticCX

Every CX leader hits this wall. You think you understand your customer journey, until you map it and realize where customers fall through the cracks.   Marketing says “We promise seamless onboarding.” Support says “We never heard about that.” And the customer? They simply leave.   In this guide, we cover how customer journey mapping helps align teams, clarify accountability, and drive loyalty that lasts. Explore: ✔ What journey mapping really means ✔ The 7 stages to create one ✔ How Ozonetel helps close CX gaps   It’s time to stop guessing your customer journey and start seeing it. Read on: https://lnkd.in/dr5dVRMZ #Ozonetel #CustomerJourneyMapping #CustomerJourneys #CustomerExperience #CX

TranZact, India’s trusted software provider for SMEs, solving end-to-end business problems with simple and effortless automation, has gone live with us!   TranZact is on a mission to help manufacturers scale faster, smarter, and stronger – and we’re delighted to support them in this journey.   Huge applause to the visionary team at TranZact – Ritesh Kumar, Adarsh Sikaria, Abhishek Tiwari A big shoutout to Team Ozonetel – Alok Kumar, Ram Pradeep, Punit Sewak, Amar Nath, Soumya Swarup Das, Tanisha anand, Abhishek Shrivastava   Together, we’re here to power a Make in India success story, helping manufacturers take control, grow confidently, and build for the world. #Ozonetel #TranZact #GoLive #SMEGrowth #DigitalTransformation #MakeinIndia #CustomerExperience #IntelligentAutomation

Every customer journey tells a story – but not all brands know how to read it. Businesses can no longer afford to operate in silos. Customer journey mapping helps you see the bigger picture, understand your audience better, and design experiences that inspire loyalty. Swipe through to explore how Ozonetel helps leading brands map customer journeys and turn every interaction into lasting engagement. #Ozonetel #CustomerJourneyMapping #CustomerExperience #CustomerJourney #CustomerEngagement #CX

High call volumes don’t have to mean long queues, missed calls, or overworked agents. Ozonetel Voice AI Agents handle unlimited conversations, resolve common queries instantly, escalate critical issues in real time, and keep support running 24/7 – without impacting the quality of service and experience. Swipe through to learn how to deliver seamless CX at any volume. #Ozonetel #oneCXi #VoiceAIAgents #VoiceAI #CustomerExperience #CustomerSupport #CustomerEngagement #CustomerService #CX

Anubhav Mehrotra, Head of CX at Tata 1mg, joins Shalil Gupta on the Crafting Bharat podcast to discuss how the brand blends technology with human touch to reimagine healthcare experiences for millions across India. India’s healthcare ecosystem stands at a defining turning point, and we're happy to support Tata 1mg, our customer, in building a healthier, more connected Bharat. Read an excerpt of the conversation featured in BW Businessworld to know how Tata 1mg is leading this transformation: https://lnkd.in/d8qkSetm Together, we’re powering a great ‘Make in India’ success story – built on innovation, empathy, and trust. HT Smartcast #Ozonetel #Healthcare #AI #CustomerExperience #Empathy #PatientExperience #PatientEngagement #CX #Bharat #MakeinIndia

Ozonetel’s AI Agents are redefining customer experience across industries.   Leading businesses trust our AI agents to deliver intelligent, contextual conversations at every stage of the customer journey.   From automating routine tasks to supporting complex engagements, they help organizations scale faster, respond smarter, and ensure every interaction feels seamless.   Your AI-powered workforce is ready to operate 24/7 – delighting customers and running operations effortlessly. Talk to us to learn more! #Ozonetel #oneCXi #AIAgents #CustomerExperience #CustomerEngagement #Banking #Ecommerce #Fintech #RealEstate #Automotive #CapitalMarkets

Chaitanya joins Rohin and Praveen on The Ken's Two by Two podcast to unpack India’s real AI advantage. Chaitanya makes a compelling argument that: ▶ India’s real strength lies in the vast cultural and linguistic diversity ▶ The current AI strategy overlooks this advantage, focusing instead on GPUs   India’s rich data landscape is a goldmine for building inclusive AI agents, preventing the cultural exclusion of a billion people. It’s also a transformative opportunity for India’s IT services industry to lead the next wave of AI innovation.   Tune in to the full conversation as they chart a bold, realistic AI strategy that leverages India’s unique strengths and redefines what winning in AI really means: https://lnkd.in/dEwfvKNc #Ozonetel #AI #India #AIAgents #Datasets #Innovation

For Adda Education, creating meaningful student engagement meant overcoming fragmented communication and lead leakage.   With Ozonetel, they implemented a unified CX solution, bringing automation, real-time tracking, and counsellor performance visibility under one roof. The impact: ▶ 40% increase in counsellor efficiency ▶ 25% growth in business opportunities ▶ 100% compliance across every touchpoint Adda Education continues to lead the way in creating award-winning learner experiences powered by Ozonetel.   Together, we’re driving a Make in India success story – one that’s transforming our EdTech ecosystem. Anil Nagar, Saurabh Bansal, Palak Narang, Swapnil Tripathi, Gurjit Singh, Vikas Walia, Ihit Rao, Adda247 Sandeep Sodhi, Saikat Bhattacharya, Amar Nath Dubey, Alankar Yadhava, Soumya Swarup Das, Rakesh Jha #Ozonetel #AddaEducation #MakeinIndia #EdTech #Education #StudentEngagement #StudentExperience #CX #CustomerExperience

What a journey at #UGM2025.   Across panels, workshops, and conversations, one message stood out: the future of customer experience lies in combining intelligence with empathy.   At Ozonetel, we’re proud to lead this transformation – creating CX that’s intelligent, agile, and deeply human.   We were thrilled by the incredible turnout at our exclusive workshop. Thank you to everyone who joined us, shared insights, and helped shape the dialogue.   To our global CX community – thank you for the collaboration and trust. The journey continues as we turn ideas into outcomes and build what’s next, together.   Because in the end, the most powerful innovations are those that make us more human. Here’s to charting the path forward. Atul Sharma, Shalil Gupta, Prashanth Kancherla, Anoop Kumar, Prerna R., Aamir Malik #Ozonetel #oneCXi #FutureofCX #CustomerExperience #CX #IntelligentAutomation #AgenticAI #AI #Miami