Your customers are speaking volumes — if you know how to listen. Catch Shana K. (DICK'S Sporting Goods) and Scott Hansen (Extra Space Storage) at LevelUp 2025 as they share how AI is transforming VoC from static surveys into continuous, actionable intelligence. 🗓️ Nov 6 | ⏰ 11:30–12 PM | 📍Mountain View, CA #LevelUp2025 #VoiceOfCustomer #CXLeaders #AIinCX
Level AI
Software Development
Mountain View, California 92,346 followers
Our mission is to revolutionize the customer experience through the power of advanced AI technologies.
About us
Our state-of-the-art AI-native solutions are designed to drive efficiency, productivity, scale, and excellence in sales and customer service. With a focus on automation, agent empowerment, customer assistance, and strategic business intelligence, we are dedicated to helping our clients exceed customer expectations and drive profitable business growth. Companies like Affirm, Carta, Vista, Toast, Swiss Re, ezCater, etc. use Level AI to take their business to new heights with less effort.
- Website
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https://thelevel.ai/
External link for Level AI
- Industry
- Software Development
- Company size
- 51-200 employees
- Headquarters
- Mountain View, California
- Type
- Privately Held
- Founded
- 2018
Products
![Click here to view Level AI]()
Level AI
Call Center Software
Next-level AI for customer intelligence and service automation. AI that empowers your service and business teams to deliver exceptional customer experience. Learn more at https://thelevel.ai
Locations
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Primary
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444 Castro St
Suite 305
Mountain View, California 94041, US
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New Delhi, Delhi 110055, IN
Employees at Level AI
Updates
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⏳ 3 days to Level Up! The wait is almost over — this Thursday, the brightest minds in CX and AI come together in Mountain View for LevelUp 2025. Get ready for: ⚡ Game-changing sessions 🎤 Industry-defining voices 🤝 Connections that shape the future of CX Let’s redefine what’s possible with One AI. #LevelUp2025 #AIinCX #CXLeaders #CustomerExperience
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Every CX team talks about AI — but what truly sets one apart? Join Atul Kumar (eHealth, Inc.) and Marco Spagnuolo (Swiss Re) at LevelUp 2025 as they unpack how the core of Level AI’s platform creates lasting differentiation — driving accuracy, agility, and intelligence across every customer touchpoint. 🗓️ Nov 6 | ⏰ 10:30–11 AM | 📍Mountain View, CA #LevelUp2025 #AIinCX #CustomerExperience #CXTransformation
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AI adoption starts with a leap — and the early adopters are showing what’s possible. Join Ben Huber (Topcon Positioning Systems) at LevelUp 2025 as he shares how early success with AI-driven Virtual Agents is transforming service operations and redefining efficiency in customer experience. 🗓️ Nov 6 | ⏰ 2:30–3 PM | 📍Mountain View, CA #LevelUp2025 #VirtualAgent #AIinCX #CustomerExperience
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AI shouldn’t just empower teams — it should elevate every user. 💡 At LevelUp 2025, hear from Tara Green (Custom Ink), Jane Griener (Purple), and Corinne Flanagan (Smartsheet) as they share how CX organizations are scaling AI "superpowers" across their workforce — from frontline agents to leaders. 🗓️ Nov 6 | ⏰ 12–12:30 PM | 📍Mountain View, CA #LevelUp2025 #AIinCX #CXInnovation #HumanPlusAI
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CX transformation isn’t just about adopting AI — it’s about reimagining how teams work, measure, and deliver value. At LevelUp 2025, Ian Watson (Gusto) and Paul Harraghy (Vista) share real-world stories of how industry leaders are driving measurable change through AI-powered CX transformation. 🗓️ Nov 6 | ⏰ 10–10:30 AM | 📍Mountain View, CA #LevelUp2025 #CustomerExperience #AIinCX #CXTransformation
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Level AI reposted this
AI isn’t here to replace human decision-making; it’s here to empower it. As Kevin Heidy, Head of Global Partnerships and Alliances at Level AI, explains, the real value of AI lies in bringing information to the forefront so people can make faster, smarter, and more impactful decisions. When organizations put meaningful data into the hands of talented teams, they unlock new levels of performance and deliver stronger customer experiences. At Amplix, we help businesses harness AI, automation, and analytics to turn insight into action. Get in touch to learn how we can help you do the same. #AI #CustomerExperience #CXStrategy #ContactCenter #CCaaS
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Level AI reposted this
Founder & CEO @Level AI (America's Top 250 Startup Workplace, Gartner Cool Vendor) I Amazon Alexa AI I Stanford GSB
8 days 20 hours 35 minutes to go for Level Up. Join Wayfair, Gusto, Dick’s Sporting Goods, Swiss-Re, Vistaprint, Smartsheet, Dropbox, Extra Space Storage, CustomInk and dozens of others CX leaders with the Level AI team. Power packed agenda giving a glimpse of the future of AI in CX, playing ball at Levi's and building life long connections. https://lnkd.in/gvMqSfka
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Level AI reposted this
Does your organization still manually review just 1% of your customer conversations. Meanwhile, your competitors are analyzing 100% with AI. Where do they win? They can identify friction points you can't see. They coach agents on calls you'll never hear. The result? Your customers are experiencing those differences firsthand. When a customer calls your competitor, AI is helping that agent navigate the conversation in real-time. When they call you, your agent is flying blind: - No nudges - No tips - No contextual guidance. You think customers don't notice the difference in service quality? They do. And they're voting with their wallets. The painful truth: Your processes are creating friction you can't even measure. - Which customer pain points are driving churn? - Which workflows need fixing? If you're only looking at 1% of conversations, you're operating on incomplete data. What processes in your organization are you confident aren't causing customer friction?
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Quality Assurance is evolving — and AI is leading the change. Join Prasanna Chand (Wayfair) and Ethan Adshade, M. Ed. (Ticketmaster) at LevelUp 2025 as they unpack how AI is helping QA teams move beyond checklists and rubrics — into a new era of intelligence-driven assurance. 🗓️ Nov 6 | ⏰ 11–11:30 AM | 📍Mountain View, CA #LevelUp2025 #CXInnovation #QualityAssurance #AIinCX
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