LeadDesk

Second round of 'Introduction Days' 2026 ✅ Last week, a talented new group from Norway and Finland came together for our quarterly onboarding. As always, we continued our tradition of making sure everyone gets a great start to their journey at LeadDesk. This time, we wrapped up the onboarding in style at the axe throwing range, where everyone showed they’re already locked in and ready to hit their targets. 🎯🪓 Welcome to the team! 💙 Want to be part of our next onboarding event? ✨ See our open positions here: https://bit.ly/4vJcy14 #LifeAtLeadDesk #LikeALeader

Kicking off summer at LeadDesk in style! 😎☀️ #LiveLoveLeadDesk #SimplifyHumanConnections

Myyntiorganisaatioilta ei ole koskaan puuttunut dataa. Meillä on ollut CRM, raportit, aktiviteettidata, pipeline-data ja konversiot käytössä jo vuosia. Silti moni johtoryhmä käyttää edelleen suuren osan ajastaan selittääkseen, miksi viime kuussa kävi niin kuin kävi. AI:n suurin arvo ei mielestäni ole siinä, että se kertoo meille jotain täysin uutta. Sen arvo on siinä, että se auttaa näkemään aikaisemmin asioita, jotka meidän olisi pitänyt tunnistaa jo kauan sitten. Lopulta kysymys ei ole teknologiasta vaan johtamisesta. Kirjoitin aiheesta blogin MyyntiKollektiiville Mitä mieltä olet – onko myynnin suurin haaste datan puute vai toimeenpanon puute?

AI Insights helps you understand what’s happening in your calls without manual review. 🤖 In this video, learn how to use AI Insights to ask structured questions about your calls, both at a project level and for individual customer calls. 💬 You'll see how to define questions, choose the right answer types, and get insights directly from call transcripts. → Adding AI Insight questions from the projects page → Writing clear questions and giving them titles → Adding multiple questions to a project → Asking call‑specific questions using LeadGPT → Understanding why questions must be based on transcript content → Choosing the right answer type (free text, yes/no, numeric rating, or predefined options) With AI Insights, team leaders, QA teams, and coaches can get consistent answers from call transcripts, spot patterns faster, and better understand call outcomes. 🚀 👉 Watch more 'LeadDesk in a Minute' how‑to videos: https://lnkd.in/g3Crfeyf

It was a true pleasure and privilege to host the annual Fortum Business & Golf Meetup for the fifth consecutive year. This two-day event brings together all of our valued B2C partners and key stakeholders to reflect on the successes of the past year, discuss our strategic direction, strengthen relationships, and, of course, compete in our annual golf championship. Once again, Revontuli Resort and Golf provided an outstanding setting for both productive discussions and memorable experiences, offering excellent facilities for corporate events. After a long day of discussions, networking, and golf, nothing compares to the experience of a traditional Finnish smoke sauna followed by a swim in the lake. 🇫🇮🌲💦 I would like to extend my sincere thanks to all our partners and people from Fortum who joined us and contributed to making this event such a success. Thank you Soldem, Barona, Dream On Group, JTT-Sales, Elias Group, LeadDesk and Profinder for attending. A special thank you to Sippula Pro Shop and Mickey’s for keeping us well equipped throughout the event. Leaving with many great memories, inspiring conversations, and renewed energy for the future, I would like to wish everyone a fantastic, relaxing, and well-deserved summer holiday season. See you again next year! 🏌⛳️

Yesterday, our LeadDesk team attended the High Tech High Touch conference in Stockholm, where the spotlight was on the transformative power of AI in customer service. 🤖🦾 Together, we explored the latest trends and engaged in thought-provoking discussions about how AI is reshaping customer experience today. Here are some reflections and insights from Shweta, our AI Product Manager, who was on the ground at the event: 🚀 AI is already changing how we work, lead, and make decisions. Organizations should no longer question whether they should act, but instead how quickly they can start integrating AI into their daily workflows. 🤝 Engaged teams are built on trust, not just tools. Strong face-to-face conversations and psychological safety still matter. AI should support this not only in commercial use cases, but also as a helpful tool for employee development. 🫶 A people-first approach outperforms an AI-first approach in the long run. Automation should reduce repetitive work and but give people more time to focus on complex, relationship-driven customer cases. In summary, the main takeaway was the importance of blending technology with a human touch. While AI offers remarkable efficiencies and data-driven insights, the essence of exceptional customer service still lies in genuine human connection. ✨ Thank you to the organizers, speakers, and everyone who visited our stand. We left inspired by the conversations, ideas, and shared passion for shaping the future of customer service. 👏 #SimplifyHumanConnections #LeadDesk #AI #kundservice Indicate me

Scaling a business is not always about entering new markets or adding new capabilities. It also means strengthening the systems and processes that support sustainable growth. 🚀 Thank you to our Finance team and EY’s FAAS team for the strong collaboration throughout the project. Together, we’ve built a more scalable finance function that covers financial process improvements, ERP rollout, and post-acquisition integration. 🤝 This has been an important step in strengthening LeadDesk’s financial infrastructure, which supports our continued growth across markets and acquired businesses.

That’s a wrap on SOTE ATK-Päivät 2026! ✨ A special thank you to everyone who visited our stand at Messukeskus in Helsinki this week. It was a pleasure to meet so many familiar and new faces from across the Finnish healthcare sector. Our team truly enjoyed the inspiring conversations discussing about digital services, AI, and the everyday realities of customer service in Finnish social and healthcare. 🧑⚕️🏥🚑 Once again, ATK-Päivät proved to be an important meeting place for the sector. Bringing together practical ideas, fresh perspectives, and valuable discussions between healthcare professionals, ICT experts, partners, and solution providers. At LeadDesk, we're very proud to play a growing role in the Finnish healthcare sector by helping build customer service that is more reliable, efficient, and easier to manage for both professionals and the people they serve. 🤝 #SOTE #ATKPaivat #terveydenhuolto #asiakaspalvelu FCG Finnish Consulting Group

We’re scaling our growth at LeadDesk and looking for great people to join us across different functions. ✨ Check out our open positions here: https://bit.ly/4u1sSZV