MaestroQA

Conversation data is evolving—and the next chapter is unfolding at The Art of Conversation Summit in Miami. This week, 100+ Analytics, QA, CX, and Operations leaders will come together for MaestroQA’s Art of Conversation Summit, where every panel, breakout, and workshop centers on one question: How can brands turn conversation data into strategic impact? This year’s panels will explore how to: - Rebuild QA into a Conversation Insights Engine - Supercharge Conversation Research - Create High-Impact Coaching with the Power of AI This Summit isn’t just about ideas—it’s about action. Together, we’ll share what’s working, challenge what’s not, and shape how the next generation of customer conversations drives business growth. See you in Miami! 🌴 To learn more about the Summit, click here: https://hubs.la/Q03PcPMl0 #MaestroQAMiamiSummit2025 #TheArtofConversation2025 #ConversationData #ConversationQuality #DataDrivenLeadership #ConversationInsights

Every conversation holds context — why customers churn, what’s driving inefficiency, where growth opportunities are hiding. Most teams just aren’t listening at scale. Conversation analytics changes that. It transforms unstructured interactions across teams like support, sales, and operations into structured data that reveals what’s really happening in your business — and why. In this guide, we break down what conversation analytics is, why it matters, and how leading teams use it to drive smarter strategy, stronger performance, and faster decisions. 🔗 What Is Conversation Analytics? https://lnkd.in/gMMgj5jh

With burnout on the rise and AI reshaping how teams work, building trust on CX teams is quickly becoming the foundation for high performance and long-term resilience. Join us tomorrow for a live workshop with Evolution Coach John Puts (advisor to Google, L’Oréal, and more) and MaestroQA’s Scott Kelly as they explore how trust—and the conditions that foster it—drive better collaboration, stronger feedback loops, and exceptional performance, even in high-pressure support environments. In this session, you'll learn: -How psychological safety impacts performance, feedback, and accountability -The small behaviors that strengthen—or erode—team trust -Actionable frameworks to foster resilience and connection across your org Date: Thursday, July 24, 2025 Time: 11:00 AM PT / 2:00 PM ET Where: Zoom Webinar Save your spot now: https://lnkd.in/eCYMEhdC #CXLeadership #PsychologicalSafety #TeamPerformance #EmployeeEngagement

What if the most valuable signals your company needs—about churn, product friction, or revenue opportunity—are already in your hands… but trapped in conversations you’re not fully analyzing? Join us today for a session with Chano Fernandez (former CEO of Workday, now Co-CEO at Eightfold) and Vasu Prathipati (CEO, MaestroQA) as they unpack how modern leaders are turning customer conversations into strategic advantage. Every support call, chat, and message holds insight. But most companies aren’t listening smart enough. This session will unpack: - How leadership thinking on the voice of the customer has evolved—from Workday to Eightfold - How AI is transforming raw conversation data into intelligence you can act on - Real use cases where conversation data is driving growth, not just monitoring CX Save your spot now: https://lnkd.in/dEP_5xZi #CustomerExperience #ConversationIntelligence #Leadership #AI #VoiceOfTheCustomer #MaestroQA #EightfoldAI #CX 

The future of Quality isn’t waiting—it’s already landing in San Francisco. In just a few days, 100 of the sharpest minds in Customer Experience are coming together for the MaestroQA Quality Summit. These are the people redefining what “quality” means—from customer interactions to the C-suite. This isn’t just another Summit. It’s a live look at how brands are:  -Turning Quality into a strategic advantage  -Driving customer retention through smarter Quality programs  -Accelerating AI initiatives in partnership with the Chief AI Officer Let’s challenge each other, learn from the best, and spark the kind of conversations that shape what’s next. For more information, see the link in the comments. See you in SF! #QualitySummit25 #CustomerExperience #CXLeadership #OperationalExcellence #QualityandAI