Relay Network

📣 Headed to the Patient Support Services Congress next week? Don’t miss Relay’s session, featuring Oliver Dunford, VP of Life Sciences at Relay and Cynthia Brown, Director of Patient Services at Valeris. Reimagining Engagement: A Unified Digital Pathway for Patients 🗓 Thursday, Nov. 20 | 🕒 3:00 PM ET As patients move between Hubs, Manufacturers, Specialty Pharmacies, and support teams, they often get caught in a maze of disconnected outreach and redundant messaging. In this session, Relay will explore how to: Break down data silos across your distribution network Maximize support enrollment using existing partners Reduce tool fatigue with a single, compliant engagement channel Imagine what you could do by delivering a consistent, simplified digital patient experience? 🔗 Add it to your calendar. We’ll see you there! https://hubs.li/Q03S5lqg0

We’re heading to the Patient Support Services Congress on November 20-21! If you're focused on improving access, adherence, and outcomes in life sciences and specialty pharmacy, you won’t want to miss what Relay brings to the table. Relay is a fully HIPAA compliant channel that combines SMS with feed technology to deliver content in a secure, frictionless way that helps brands: 🚀 Accelerate speed to therapy with digital form capture and faster consent 📖 Improve therapy adherence with personalized education and support workflows ⚙️ Reduce the burden on patient services teams through automation and 2-way communication Reach out to our team, Jay Lavin, Oliver Dunford, Alex Andersen, Alexis Luscutoff, M.A., M.S.Ed., M.Phil.Ed., and Tom Gilmore to learn how we’re partnering with pharma brands to power better patient experiences, from first touch to sustained therapy. #PatientSupport2025

We’re heading to Orlando for FAHP Connect 2025! Relay is proud to join healthcare leaders from across Florida to share how health plans are using Relay to support high-impact programs like onboarding, wellness visits, redetermination, and more. By combining SMS with a personalized scrolling feed, Relay delivers HIPAA-compliant, mobile-first content that drives better outcomes—like: Increased preventive screenings and medication adherence Reduced call center volume and direct mail costs Stronger member retention through education and If you’re attending #FAHPConnect, connect with Vanessa Robson and Shawn Kane!

Meet us at Texas Association of Health Plans Texas Covered 2025! Reach out to our team, Matt Halligan and Luke Gomez, to learn about how Relay is redefining communication and engagement in the healthcare space while driving significant outcomes in quality improvement, preventive care, and lowering cost of care. #TAHP2025 #HealthcareEngagement

If you are attending Becker's Healthcare Fall Payer Issues Roundtable, don't miss Relay's Vanessa Robson on the panel session, "Bold Strategies to Tackle Social Determinants and Boost Health"! Attendees will learn how plans are tackling barriers to health and advancing equity through targeted, impactful interventions. You won't want to miss it! 📅 Monday, November 3rd ⏰ 12:40-1:20 pm 📍 Salon C-3,4 (Lower Level)

We're headed to Becker's Healthcare Fall Payer's Issues Roundtable next week in Chicago! Looking forward to connecting with top healthcare executives about the future of care delivery and how Relay can help. If you are planning to be there, reach out to Vanessa Robson and Leann Brunner to learn more about Relay's powerful combination of SMS + scrolling feed to elevate member communications and drive important healthcare outcomes like increasing preventive screenings and improving care gap closures while helping to lower overall costs. #BeckersPayers

For the third year in a row, members of the Relay team spent the day volunteering at the Ardmore Food Pantry for our annual Day of Service! We’re proud to continue supporting local families facing food insecurity—an issue that touches so many. This ties directly to one of our core values: Community. At Relay, we believe our family, friends, and community are central to who we are. We’re thankful for the support they give us, and we make it a priority to give that support back in meaningful ways. It’s always inspiring to step away from our day-to-day, spend time together, and make a difference in our community.

We're excited to attend #Money2020USA next week! Reach out to meet with Relay's team, Timothy Wall and John Dickerson, to learn more about how Relay is helping banks drive key onboarding actions like card activation, account funding, and app downloads using our secure SMS + feed channel. Some highlights from clients include: ✅ 45% increase in digital funding ✅ 42% increase in mobile app downloads ✅ 5x improvement in customer reach Looking forward to connecting in Las Vegas!

📲 For Health Payers: Mail is expensive. Portal adoption is slow. Relay is neither. Plans use our SMS + Relay Feed solution to: ✅ Cut cost to serve ✅ Drive response rates for key messages ✅ Run their most time sensitive campaigns - like ER deflection, redetermination, and more Same team. Smaller budget. Bigger results. https://hubs.li/Q03PvK7q0 #MedicaidRedetermination #RelayNetwork #DigitalHealth #MemberExperience

🎯 AEP is Here — and Member Engagement is the Advantage The Medicare Advantage Annual Enrollment Period (AEP) starts today — and for health plans, it’s one of the most critical windows of the year to connect with members, especially given the recent regulatory changes. That’s why leading Medicare Advantage plans turn to Relay — a HIPAA-compliant, personalized channel that reaches members directly on their phones, helping them stay informed, renew coverage, and take proactive steps in their care. Across our payer clients, Relay has driven measurable impact in key engagement areas: 📲 80% of their Medicare Advantage population connected digitally on Day 1 using Relay Feeds 💬 40% increase in completed health risk assessments ❤️ 11% increase in preventive screenings This AEP, Medicare Advantage plans that prioritize personalized digital engagement will see the difference — not only in member satisfaction, but in renewals, retention, and health outcomes.