Tars

AI vendors love to brag about deflection rates. 70%. 80%. Sometimes 90%. Here's what they don't tell you: all three of these count as "deflected": ✅ Customer got a great answer. Left happy. 😐 Customer got a mediocre answer. Clicked around. Dropped off. ❌ Customer got a useless answer. Closed the tab in frustration. Same metric. Completely different outcomes. Watch the complete video where we break down deflection rate, its history, its relevance, and what should be measured instead. Find it on our LinkedIn channel, or the link is in the comments👇 #AI #CustomerSupport #DeflectionRate #CX

$300 billion into startups. In 90 days. 80% of it going to one sector. AI. This isn't a trend. It's a bet, and whether you know it or not, you're already in it. We broke down exactly how the money is moving, who's looping it back into themselves, and the question nobody's asking loudly enough: Who holds the bill if this goes sideways? You'll find the video on our channel, and the link is in the comments too 👇 #AI #VentureCapital #ArtificialIntelligence #Tech #Investing

211 definitions. 13 camps. One word everyone's using, and nobody's agreeing on. Everyone's calling their product "agentic AI" now. Including people who renamed their 2018 chatbot and didn't change a single line of code. So we went back to basics. What does agentic actually mean? Where did the word come from? And more importantly, how do you tell the real thing from a rebrand? We broke it all down in this video. Worth a watch before your next vendor demo. #AgenticAI #CX #AI #AIAgents

Deflection rate is one of the most misused metrics in AI right now. It has one job: tell you whether a human got involved. That's all. It cannot tell you if the customer got their answer. Or if they left happy. Or if the AI just confidently did the wrong thing. We broke this down properly, what the metric actually measures, where it came from, and what to track instead. Worth 10 minutes if you're buying, selling, or building AI for customer experience. #customerexperience #AI #deflection #CX

Either AI is the greatest wealth creation event in human history. Or we're all watching the most expensive mistake ever made. Either way, your money is already inside this bet. Here's what's actually going on.

AI hallucination isn't a bug that'll get patched in the next update. You can think of it more as a feature of LLMs than a flaw. And if you're using AI for anything important, you need to understand why. If you want to understand why fake citations look identical to real ones, check out this video! #AI #LLMs #AILiteracy

Prompt engineering is one of those terms that sounds way more complicated than it is. It's just being specific. That's it. Bani breaks this down in the most no-nonsense way, and honestly, her coffee analogy alone is worth the watch. #AI #PromptEngineering

Genuine question: Do you actually know what a token is? Not the vague "it's how AI measures text" answer. Like, actually know. Turns out, tokens are why your AI gets expensive fast, why it forgets things mid-conversation, and why your prompts need to stop being so long-winded. Bani has built 100+ AI agents and explains it in a way that finally made it click for me. Watch the video to learn the concept in depth 👇 #AI #LLMs #AIAgents

Your AI Agent can greet customers. Great. But can it refund a duplicate charge, right inside the conversation? That's where tools change everything. We're not talking about routing customers to the right team. We're talking about the Agent actually doing the work. See exactly how tools make it happen 👇

Your AI isn't ignoring you. It's just juggling too much and dropping the middle bits. That's the context window problem, and most people have no idea it's happening. To understand it better watch the video 👇 #AI #ArtificialIntelligence #AITools #ContextWindow