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"Will AI eat the established hospitality tech stack by HITEC 2030?" That's the question Hospitality Net put to technology leaders, including our CEO, Benjamin Jost. Ben's contribution: hospitality is moving from fragmented SaaS applications toward an Agent-as-a-Service model, where AI agents and a centralized intelligence layer work together to orchestrate the entire guest lifecycle as one continuous conversation. "This new infrastructure merges an Autonomous AI Agent with a property's centralized intelligence layer to orchestrate the entire guest lifecycle through a single, continuous conversation." Read the full panel via the link in the comments. #TrustYou #HospitalityAI #HospitalityTech #AIInHospitality

🏰 Dear Esteemed Hotelier, The season has arrived, and so has your invitation. On Tuesday, 23rd June, we are hosting The Direct Booking Affair: a royal breakfast at The Rubens at the Palace, just a few steps from Buckingham Palace. Brought to you by three of hospitality's most trusted names, TrustYou, Planet & Triptease. This is a morning designed to help you take back control of your direct channel. Here's what awaits you: ☕ Welcome breakfast & pastries 📊 Expert sessions on payments, reputation, digital marketing & AI, led by TrustYou, Planet & Triptease 🎭 A surprise interlude (there will be anonymous confessions) 👑 A panel with Celine Mamane (MEININGER Hotels), Sam Weston (80 DAYS) & John Seaton (HotelREZ Hotels & Resorts) 🥂 Networking brunch to close This invitation is exclusively for hoteliers. Spaces are limited and filling fast. 👉 RSVP link in comments. We do hope you shall grace us with your presence. 🌹 #DirectBooking #Hospitality #TrustYou #Planet #Triptease #London

…“I haven’t seen a cross-functional organisation like this before…” - Benjamin Jost and HSMAI Region Europe’s AI Advisory Board ❤️ 👏 https://lnkd.in/etYqyZU2

Your hotel website is showing the same static page to a solo business traveler, a family of four, and a honeymoon couple. At the same time. Hotels invest heavily in personalized email campaigns, segmented ads, and CRM automation. Then send every single visitor to the same static URL and wonder why direct conversion rates don't move. Benjamin Jost, CEO of TrustYou, talks about this in Episode 5 of the Always-Reply Podcast. His term for what should replace it: the agentic web player. A website that functions as an AI agent, adapts to each visitor's context, answers any question they have, and closes the booking without them ever leaving the page. Not a chatbot in the corner, but the website itself. Full episode in comments. #AlwaysReplyPodcast #TrustYou #HospitalityAI #HospitalityTech

How do hotels turn every guest touchpoint into revenue? Join us in Bangkok on 11 June to find out. TrustYou is excited to bring the Hospitality AI Seminar Bangkok: Turning Every Guest Touchpoint into Revenue together with our partners SiteMinder, Agilysys, and Triptease. This focused half-day seminar will bring together more than 80 hospitality leaders to explore how hotels can build a true 360-degree commercial strategy powered by AI, guest intelligence, and connected technology. Here’s what you’ll learn across the 4 key pillars of modern hotel revenue strategy: 🔹 Anticipate the Market Learn how SiteMinder’s Dynamic Revenue Plus leverages real-time, data-driven insights to help hotels price with confidence and capture demand ahead of competitors. 🔹 Convert the Direct Guest Discover how Triptease identifies and optimizes high-value direct booking opportunities, helping hotels grow direct revenue and reduce reliance on costly third-party channels. 🔹 Monetize the Stay See how Agilysys uses Intelligent Guest Profiles to unify F&B, spa, and ancillary data, turning on-property interactions into personalized revenue opportunities that go far beyond the room rate. 🔹 Close the Loop Understand how TrustYou transforms guest feedback and operational data into actionable intelligence, helping hotels close service gaps and drive revenue across the entire guest journey. 📅 Thursday, 11 June 2026 📍 DusitD2 Samyan Bangkok ⏰ 9:00 AM – 2:00 PM RSVP here: https://tr.ee/TMTPmA #TrustYou #HospitalityAI #APACEvents

Howdy, partners! 🤠🌵 I’m packing my bags for a tech roundup in San Antonio, #Texas! Catch me at HITEC 2026, June 16-18, looking to lasso some new ideas (Yup, I went there! 🤣 ). 🔫 If you’re aimin’ to talk about the #1 #hospitality AI solution for guest communication, skip the smoke signals and send me a #WhatsApp instead. Let's arrange to mosey on over for a coffee and talk all things TrustYou! 💜 #WhatsApp Me: 📲 💬 https://rb.gy/8uinkw ☕🌵

Before hotels can decide which AI agent to use, there's a more pressing question: what infrastructure will actually make all those agents work together? In Episode 5 of our Always-Reply Podcast, Floor Bleeker breaks down what that infrastructure looks like and why the answer matters more than which agent you pick. He describes a layer that has to exist between legacy hotel systems and any AI-agent ecosystem. Something that pulls data out and makes it usable. And on top of that, a model that could look a lot like an app store. But the real question he raises isn't technical. It's about who controls that layer, and what that means for how the rest of the industry moves. Full episode in the comments. #TrustYou #HospitalityAI #HospitalityTech

Millions of travelers. Five major APAC cities. One critical question: What is guest sentiment really telling us about the future of travel in 2026–27? TrustYou is proud to support HSMAI Asia Pacific's Commercial Strategy Conference 2026, the flagship commercial strategy event in APAC, on 14–15 May at Marina Bay Sands, Singapore. 🇸🇬 🎤 Join our session at the Commercial & Marketing Stream  🗓️ 14 May | 1:40 PM Navigating the New Era of APAC Travel: What Guest Sentiment Reveals for 2026–27 Drawing on millions of guest reviews across Singapore, Hong Kong, Bangkok, Jakarta, and Sydney from 97% of global OTAs and review platforms, we'll share an exclusive sentiment benchmark and translate it into practical strategies that marketing, operations, and revenue teams can use to strengthen pricing power and drive total profitability. Plus, come say hi at the TrustYou booth! Jenna Xue 薛婧, Elly Ji, and Wei Ming (Deon) Quek would love to meet you, swap ideas, and talk all things guest intelligence. Register here: https://lnkd.in/gCcVAy8h See you in Singapore. #HSMAI #CommercialStrategyConference #APACHospitality #GuestSentiment #HotelTech

TrustYou is excited to partner with SiteMinder, IDeaS Revenue Solutions, and Agilysys to bring the Emergent Roadshow to Manila on 7 May 2026. The hospitality landscape is shifting fast. Together, we'll unpack the 2026 traveler trends reshaping hotel performance, and how to turn them into smarter pricing strategies and stronger revenue outcomes. Jenna Xue, Senior Marketing Director, APAC at TrustYou, will share how hotels can transform guest data into measurable revenue enriched with guest sentiment and reputation performance benchmarking across Manila and key APAC destinations, and what it takes to stay ahead in 2026 and beyond. Come for the insights. Stay for the view from one of Manila's highest venues, with cocktails, networking, and great company to match. This is a by-invite-only event. Contact Jenna Xue 薛婧 or Wenny Chan to secure your exclusive invite. Limited seats available.

Managing guest feedback across a hotel portfolio means different data sources, inconsistent standards, and limited time to identify patterns that are worth acting on. Azana Hospitality, which operates hotels and resorts across Indonesia, has been using TrustYou to bring that feedback data together into a clearer picture across the portfolio. In the words of Indah Pratiwi Sejati, Corporate VP of Sales & Marketing at Azana Hospitality: "Using the TrustYou platform has helped Azana Hospitality gain deeper, actionable insights into guest feedback across our portfolio. The data-driven approach supports service consistency, operational improvement, and more confident decision-making to enhance overall guest satisfaction." That kind of cross-property clarity changes how teams prioritize operational decisions. It lifts the standard at every property, not just the ones already performing well. #TrustYou #HospitalityAI #HospitalityTech #APAC