Zendesk

At Zendesk, our mission is to power exceptional service for every person on the planet. We believe that a great customer experience creates a ripple of positivity — from the person on the other end of the chat, to CSAT, and beyond to the world at large. It's called the #ZendeskAI effect: https://zdsk.co/3XGtfM2

See how Vimeo scaled smarter with #ZendeskAIAgents. They boosted bot conversations by 35%. In this exclusive webinar, Vimeo shares why they chose #ZendeskAI, how they built it into their workflows, and the real results they’re seeing today: https://zdsk.co/3YZh2mc

WeRoad is redefining travel, and their customer experience is keeping up. Meet Bob, their virtual #ZendeskAIAgent: • 30% of tickets handled instantly • 0-minute first response time • 93% CSAT • 20% YoY increase in AI conversions That’s what scaling smart looks like: https://zdsk.co/4m7zC5K

We're redefining what service can be. Zendesk is building AI-powered experiences that go beyond faster resolutions to deliver real connection, trust, and value — at scale. Our focus is on complete service that empowers teams and strengthens relationships. At #ZendeskRelate, CEO Tom Eggemeier sat down with CX expert Adrian Swinscoe to share his vision for the future of customer and employee service. Read the full article in Forbes: https://zdsk.co/3GENOCV

Zendesk is bringing the future of CX to New York City: https://zdsk.co/44Vjxtq Join us on Wednesday, May 14, for the Zendesk Roadshow. This is your chance to see how AI is transforming customer and employee experiences, and why Zendesk is leading the way. What to expect: • A bold look at how AI is reshaping CX and EX • A deep dive into #ZendeskAI • Lessons from local leaders and industry experts • Hands-on guidance at the Ask the Experts booth Ready to transform service with AI? Apply to attend today.

Build a better agent experience with Zendesk: https://zdsk.co/3GGET3V Join us on May 13 at 11:00 AM for episode 3 of our email support series: 5 Steps to Providing Email Support – Step 3: Build the Agent Experience. We’ll cover how to: • Route tickets effectively • Use views to prioritize smarter • Streamline responses with macros Stick around for a live Q&A with our team. You’ll leave with practical tips to boost agent efficiency and deliver better support. Register now to save your spot.

At Zendesk, we believe in creating real impact, both within our communities and around the world. Our Madison office recently hosted a powerful Lunch & Learn with Open Doors for Refugees, where Executive Director Dr. Jason Mack shared stories that helped us better understand the refugee experience and the vital role community plays in helping people rebuild their lives. Our employees showed up with curiosity, compassion, and a desire to help. To cap it off, we surprised Jason with a $10,000 Zendesk grant to support their mission. His reaction said it all, and reminded us why we do this work. Big thanks to Open Doors for Refugees and to our incredible Zendesk team for showing what community-powered impact looks like. 💚

#ZendeskAIAgents are leading the pack. Trusted by 10,000+ brands and counting: https://zdsk.co/3EUctCW

In February, I had the privilege of visiting São Paulo, followed by Sydney and Melbourne in April — incredible opportunities to connect with our amazing global Zendesk team (especially those in the legal department), our deeply engaged employees, and the fascinating customers who inspire everything we do. What stood out most during these visits was the passion and dedication across every corner of our organization. From collaborative team discussions to hearing firsthand how our solutions are making a difference for customers; these moments reaffirm the strength of our global community. I’m continually inspired by the creativity, commitment, and shared purpose that drive us forward. Together, we’re not just building software — we’re shaping experiences that empower businesses and their customers worldwide. Thank you to everyone who made these visits so memorable. Looking forward to continuing this journey with all of you. #Zendesk #GlobalTeam #CustomerExperience #Leadership #Teamwork

Zendesk is hitting the road. San Francisco is next: https://lnkd.in/gc_ZnMdE Join us Tuesday, May 13 for the Zendesk Roadshow, an event built for CX leaders ready to drive change. What to expect: • Our vision for the future of customer experience, powered by AI • A deep dive into #ZendeskAI and how it empowers your teams • Expert insights on navigating the AI era • Real connections with CX leaders and time with Zendesk experts See what’s possible with AI and walk away with strategies you can put to work.