Zendesk

What makes Zendesk unique is our ability to combine enterprise-grade AI, rich service context, and fast time-to-value in a purpose-built platform, helping businesses deliver smarter, more personalized service at scale without the complexity of stitched-together point solutions. Join us at #ZendeskRelate to hear the latest innovations: https://zdsk.co/4uabqTL

At Zendesk, we don’t believe in a "one-size-fits-all" approach to AI. By building on Amazon Bedrock, we’ve gained the flexibility to match specific models to specific customer needs: • Frontier models for complex, agentic reasoning • Open-source models for high-velocity, low-latency tasks This architecture allows us to optimize for speed and quality simultaneously, ensuring that the customer experience stays at the heart of our innovation. Check out this clip of our own VP of AI GTM, Sarah Al-Hussaini, on how we’re scaling this vision with Amazon Web Services (AWS). (cc AWS Partners)

Imagine one platform for your tickets, assets, and actions. Actually, you don't have to imagine it anymore. Zendesk IT Asset Management is generally available, bringing asset details directly into your workspace. Now, your IT team can provision device, remotely secure lost laptops, and improve lifecycle management without leaving Zendesk. Learn about new features such as asset reporting, remote actions, MDM integrations and more: https://zdsk.co/3RGiR6C Admins, check out the help center article here: https://zdsk.co/491Avrs

AI agents that learn in motion — so your service keeps pace wherever your customers go. Traveling to #ZendeskRelate? Spot Zendesk across Denver International Airport and see self‑improving AI in action: https://zdsk.co/4tDL5fP

I just got back from Madrid, Athens, and Milan. The idea that Europe is "behind" on AI? Dead wrong. Leaders in these cities have skipped the experimentation phase entirely. They are running serious strategy sessions on redesigning the fabric of work to drive growth. Three things stood out: 1. AI has left the "side project" phase. C-suites are using it to drive P&L transformation, automating routine work so teams can focus on delivering exceptional service and building deeper customer relationships. 2. Focus over noise. These companies are not trying to boil the ocean. They are picking 2–3 top down use cases and moving with a level of urgency that should reset expectations globally. 3. Software alone is not enough in the agentic era. Our Forward Deployed Engineers — elite technical builders embedded with customers — translate raw capability into realized value. They connect data silos, redesign legacy workflows, and ship production-grade automations under real world constraints. Where we have FDEs, transformation goes deeper: better service delivery, stronger customer retention, and measurable revenue growth. At Zendesk, we are doubling down. We are not just delivering software; we are providing the architects to help you compete and grow in the agentic era. I am taking this momentum to the #ZendeskRelate stage next week. The future of autonomous service starts now. Register for the digital broadcast here: https://zdsk.co/4u2RIcl 

What does AI in customer service actually look like on the ground? Joanna Stern went to find out — spending a day embedded as a customer service rep at Saatva, a Zendesk customer, for her new book "I AM NOT A ROBOT". She resolved her first ticket in under a minute with zero training. It captures exactly what we see every day: AI that handles the repetitive work so humans can focus on what actually matters. Find her book here: https://zdsk.co/4tU3LIt

Thank you to all of our #ZendeskRelate 2026 sponsors, and to all the partners making next week's event possible. See you in Denver next week, May 18–20. Learn more and register: https://zdsk.co/4uaoU1L

60% automated: Furnished Finder’s Landlord Tools are now handled by #ZendeskAI, freeing agents to focus on complex, human moments. The result: 44% fewer inbound requests, fewer repeat contacts, and 80%+ CSAT — scale without adding headcount. Read their story: https://zdsk.co/4uPDkV6

Congratulations Joanna Stern on the release of your new book, I AM NOT A ROBOT!! Loved the story of our customer Saatva, highlighted in the chapter "The Colleague Who Never Sleeps", where you spent a day embedded as a customer service representative to observe AI for customer support in action - resolving your first ticket in under a minute. Well done!! https://joannastern.com/

Thank you to our Premium Sponsor for #ZendeskRelate, TELUS Digital! TELUS Digital will join thousands of other CX leaders on site at Zendesk Relate 2026 in Denver next week. Register and join us in the Rockies to shape the future of customer experiences: https://zdsk.co/4twH0Ka