Melissa Eggleston

Melissa Eggleston

Durham, North Carolina, United States
3K followers 500+ connections

About

I’m a designer, researcher, and speaker exploring what it means to bring care to all…

Experience

Education

Volunteer Experience

  • Co-Founder, Co-Organizer

    Trauma Informed Design Discussion Group

    - Present 4 years 11 months

    Education

    Started a monthly group to help educate others and foster learning on applying trauma informed design principles to digital experiences. We find expert speakers, share case studies, and facilitate small group discussions. We meet on the 3rd Wednesday of the month. Please contact me if you'd like to added to our Google group.

  • Ladies that UX Graphic

    Co-Founder and Co-Organizer of Durham Chapter

    Ladies that UX

    - 3 years

    Science and Technology

    I co-founded the Ladies that UX Durham chapter in October 2015. Our goal is to help female UXers further their careers with peer support in an informal environment. More details at: http://www.meetup.com/Ladies-that-UX-Durham/

  • Volunteer/Conference Organizer

    Triangle UXPA

    - Present 7 years 3 months

    Science and Technology

    Yearly volunteer for UX Y'all conference held in Raleigh-Durham, North Carolina, each Fall. Our first conference in 2018 sold out and it keeps getting better each year (especially now that we are back in person!)

  • Girl Develop It Graphic

    Teacher / Event Organizer

    Girl Develop It

    - 4 years 5 months

    Education

    I helped coordinate events and taught the GDI Intro to UX class two times a year for the Raleigh Chapter of Girl Develop It. Some of my former GDI students are now working UX professionals throughout the Triangle area.

  • Content Strategy Alliance Graphic

    Best Practices Committee Member

    Content Strategy Alliance

    - 3 years

    Education

    For 3 years I was a member of the Best Practices Committee for the Content Strategy Alliance. We created a free handbook with templates and tools to assist others learning the content strategy field.

  • WISE (Women in Sports and Events, Inc.) Graphic

    Board Member, Greater Raleigh Chapter

    WISE (Women in Sports and Events, Inc.)

    - 1 year 3 months

Publications

  • Trauma-Informed Design: Leveraging Usability Heuristics on a Social Services Website

    Journal of User Experience

    Trauma-informed design and technology have been an important topic of discussion in the last 5 years in user experience. However, little exists to offer practical direction for practitioners applying trauma-informed approaches to websites, apps, and other digital tools. This paper shares an example of applying trauma-informed (TI) principles to a social service agency website in the United States using well-known usability heuristics, which are principles used in interaction design to ensure…

    Trauma-informed design and technology have been an important topic of discussion in the last 5 years in user experience. However, little exists to offer practical direction for practitioners applying trauma-informed approaches to websites, apps, and other digital tools. This paper shares an example of applying trauma-informed (TI) principles to a social service agency website in the United States using well-known usability heuristics, which are principles used in interaction design to ensure usability. There appears to be a significant overlap between usability heuristics and TI principles; practitioners can use usability heuristics as a familiar foundation to make any design more trauma-informed. This paper describes specific ways TI principles can be operationalized using usability heuristics to develop more user-friendly and trauma-informed websites. A case study in design shows how user experience professionals can be more trauma-informed in their work to better serve the general public or users who have experienced trauma.

    Other authors
    See publication
  • Repairing the Harm of Digital Design Using a Trauma-Informed Approach

    Diseña

    With increased awareness and mindful decisions, digital designers can repair the harm caused by digital design and improve the online experience of individuals who have been previously marginalized. This repair of poor design decisions, well-intentioned or out of ignorance, is necessary in a world where technology, exclusion, and trauma are pervasive. This article provides examples of digital harm that designers must acknowledge, understand, and avoid recreating. The concept of trauma-informed…

    With increased awareness and mindful decisions, digital designers can repair the harm caused by digital design and improve the online experience of individuals who have been previously marginalized. This repair of poor design decisions, well-intentioned or out of ignorance, is necessary in a world where technology, exclusion, and trauma are pervasive. This article provides examples of digital harm that designers must acknowledge, understand, and avoid recreating. The concept of trauma-informed design is explained along with two practical approaches for designers to use to become more trauma-informed, and repair harm when creating websites, apps, and other digital experiences.

    Other authors
    See publication
  • Identity Matters: How Content Strategists Build Trust and Loyalty

    Chief Content Officer Magazine / Content Marketing Institute

    Other authors
    See publication
  • Let Qualitative Research Inform Your Content Strategy

    Chief Content Officer Magazine / Content Marketing Institute

  • A UX Lesson for Content Marketers: Your Invisible Advantage

    Chief Content Officer Magazine / Content Marketing Institute

Projects

  • 988

    -

    988, the U.S. National Suicide Hotline, has been improved thanks to SAMHSA and the support of the Digital Service at CMS. Our team conducted mixed-method research in Summer 2023. I lead the qualitative research and worked with data analysts at the General Services Administration for the nationwide qualitative experiment. Radiolab featured some of the work.

Honors & Awards

  • Customer Experience (CX) Trailblazer

    Service to the Citizen

    I was honored to receive this award for my research to improve 988 (our nation's suicide hotline) and related websites serving people with mental health and substance use challenges.

  • Winner, 2017 Aquent Design for Good Contest

    Aquent

    I won a design grant to do trauma-informed design work with the North Carolina Coalition Against Domestic Violence. We made their website more trauma-informed with survivor-sensitive features. We then shared our learning and advice with others in a webinar and a poster. Resources here: https://www.melissaegg.com/blog/trauma-informed-website-resources

  • UNC Outstanding Graduate Student Award

    UNC School of Media and Journalism

    I won this award which was a great gift that allowed me to purchase my first Canon DSLR. But the best part of the award was getting to sit on stage at graduation and watch my fellow MA students' excitement at getting their diplomas!

  • Bloomberg Flamingo Award

    Bloomberg News

    My co-author and I won an award at Bloomberg for our reporting.

Languages

  • English

    Native or bilingual proficiency

  • Spanish

    Full professional proficiency

Recommendations received

23 people have recommended Melissa

Join now to view

View Melissa’s full profile

  • See who you know in common
  • Get introduced
  • Contact Melissa directly
Join to view full profile

Other similar profiles

Explore top content on LinkedIn

Find curated posts and insights for relevant topics all in one place.

View top content

Add new skills with these courses