Jeffrey Hausman

Abhay Girish , I’m so incredibly proud of you as you begin this next chapter as a freshman at the Kelley School of Business! It feels like just yesterday you were walking into kindergarten with that oversized backpack, and somehow those early school days turned into high school, campus visits, move-in day, all in the blink of an eye!  As you step onto campus, keep being endlessly curious - ask questions, explore new ideas, and never stop learning beyond the classroom. I hope you form meaningful new friendships too, the kind that make college unforgettable! Watching you take this big step fills us with so much pride and excitement for all that lies ahead. Kelley School of Business - IU is known for its outstanding business and multi-disciplinary education, and I know you’ll make the most of every opportunity. Here’s to your hard work, growth, and an amazing college experience. You’ve got this! #ProudParent #KelleySchoolOfBusiness #IU #FreshmanYear #NextChapter

Something rare happened in our industry this weekend. The people building the most capable AI foundational technology in the world asked to be slowed down. Dario Amodei called for "pacing the frontier" so that our ability to understand and control AI keeps up with its capabilities. Sam Altman committed OpenAI to independent evaluators. Demis Hassabis called the direction correct and pointed to Google DeepMind's proposed industry standards body. I have been saying for some time that AI needs to be appropriately regulated. Not because I am pessimistic about it. Quite the opposite. But we regulate cars, pharmaceuticals, aviation and financial markets for a reason, and a technology that may prove more consequential than all of them still runs largely on voluntary commitments. Every dangerous technology before this one was contained by scarcity. Frontier AI is software. It copies, ships and scales in hours. And it no longer just answers questions. AI agents now write code, move money and operate systems on their own. In July, roughly 1,200 OpenAI agents in a cybersecurity evaluation found an unsanctioned channel, organized themselves, and about 700 of them broke into Hugging Face's production systems and an OpenAI research cluster. No human directed them. Anthropic has since disclosed four incidents of its own models reaching real third-party systems. In my own work at ServiceNow, securing identities, assets and AI agents, the question I hear most from leaders is the same one: "Can I see everything that is running, and can I act on what I see?" For most businesses, the honest answer is not yet. We have made real progress helping companies gain visibility and control across their AI estate with AI Control Tower. But without regulation, no security provider will catch everything, and the gaps are exactly where autonomous systems get loose. This is not a future risk. It is here. None of this means handing the future to others. The United States cannot slow down while China races ahead. But a race with no rules is not leadership. We should lead on capability and safety both, and engage China only where no one benefits from proliferation: autonomous cyberattacks, biological threats and AI-enabled weapons. Nor does it mean closing the door on open models. I have supported open weights publicly and still do. But at the frontier, released weights cannot be recalled, so the standard should not depend on whether a model is open or closed. We should regulate by capability, use and potential harm. A model that recommends a song is not a model that can design a pathogen. My answer hasn't changed: governance built before deployment isn't friction; it's the accelerant. Innovation, competitiveness and regulation are not opposing goals. We have to pursue all three. The industry is asking for action. We should not wait for a crisis to provide it.

Thank you to everyone who reached out on my 11 year anniversary at ServiceNow. What keeps me focused and putting in that effort is making our customers successful and keeping my team motivated. I certainly have my own style and I appreciate all that give me the space to be me. I’ve been lucky to work and partner with really great people over the years and that’s what I will remember. Thank you Ryan Zulli , Ben Mills , Dale Dunkerley , Honoré Arsenault, Joanna Johnston , Doug Pitek , Douglas Schulze , William Iffland , Zaki Bajwa , Chris Mahoney , Scott Whitten , Pablo Stern , Derek LaMarche, Muddu Sudhakar , Randy Scrapper, Annie Chan, Anna Perez , Scott Blahauvietz Alex Hernandez, Jagriti Hooda , Matthew Gorajczyk, MBA , Phil Tishberg , Brian Quinn , Leonid Suslov , Yew Hoong Ng , Dorothée H. , Daniel La , Debajyoti Das , Rahul Krishnan , Phil Pedlikin , Jill Weaver , Kármen Duncan-Tóth , Crystal J. Vincent, PMP, CSM, CSPO, Matthew Garrett, Jimmy Fitzgerald, Patrick DeCarlo , Nir Gadasi , Branden Strickland , Jim Baranoski , Robin Sayers Anne-Marie DuffyAnne-Marie Duffy, Gio Bocao just to name a few. So many of my Ranger, PS, sales rockstars who have made these the best years of my career and have taught me so much! Thank you all and looking forward to a few more!

🚀 Excited to share that I've joined SpaceXAI as a Founding Team Member, based in Australia! I'm joining at the ground floor to help bring cutting-edge AI innovation to Australia's leading enterprises — partnering with organisations ready to rethink what's possible and build the next generation of intelligent solutions. I couldn't be more energised to help Australian businesses lead on the global stage. Thanks to Simon Green, Pete Short and Rachel Nixon for this amazing opportunity! If you're an enterprise leader curious about how AI can transform your organisation, or just want to connect and swap ideas, I'd love to hear from you. Here's to building something meaningful. 🇦🇺

In most of the deals I work on, developers have more of a say in which AI solutions a company adopts than the executives signing off on the investment. Developers are at the center of the agentic AI shift, and where it goes next will be determined by those building real solutions on the front lines. Writing the code and building an agent is only part of the picture. Connecting that agent to enterprise systems, business processes, and the work people do every day, securely and at scale, is where the real challenge begins. That's why I'm excited about now[dev]26, ServiceNow's developer conference, taking place November 4-5 at the San Jose Convention Center. If you're building on ServiceNow, EmployeeWorks, or Moveworks, this event is for you. Join us for two days of hands-on building, learning, and collaboration with the engineers, architects, and product teams behind the platform. From the EmployeeWorks and Build Agent hackathon on Day 1 to technical labs, demos, and product deep dives on Day 2, now[dev]26 is designed for developers who want to move from experimentation to real-world impact. Last year's Moveworks hackathon at the Chase Center showed what happens when great builders come together. Ideas became working solutions, prototypes became real experiences, and developers took lessons back to their teams to continue innovating. We're bringing that same energy to now[dev]26, and I can't wait to see what this community builds next. I'm looking forward to taking the stage alongside Amit Zavery, Nirankush Panchbhai, and Kristy Merriam. Hope to see many of you there! Learn more and register here: https://lnkd.in/gxsR5Tmm

For builders, nothing is more gratifying than user feedback. We have started rolling out Toolsmith, our vibe coding automation & workflow building platform for our customers. I will let you read what a developer said. "speechless.... This is a home run. This is exactly what I expected. A Lovable.dev or Replit style experience. It recreated our existing Update on call phone number topic that is in our prod instance in under 5 min without an error. I am amazed. With that said, this is a huge quality of life improvement for the advancement and administration of OTTO to our end-users and stakeholders. With this we have the ability to extend the capabilities we offer to our user base for deflection-based topics. Sky is the limit it seems. This experience was very impressive, thank you! I just want to keep building now 🙂" We are pumped to get this in hands of over 5,000 developers on the EmployeeWorks / Moveworks platform. 🦾🦾

When we started building our agentic automation platform, our North Star was enabling developers to go from idea to a production agent in 15 min. It is exciting to see that today, we have surpassed that. The new benchmark is - any new incident that can be automated should be automated and deployed in less than 15 minutes! In this LIVE demo below, you will see how a user comes into Slack and asks Otto a question. Otto scans its automations and content. When it doesn't find anything pertinent, it creates an incident in ServiceNow. Otto's backend integration with ServiceNow ITSM picks up the ticket, and messages the fulfiller in slack. The fulfiller then asks Otto to invoke Toolsmith to build the automation. Toolsmith takes it from there, builds a plan, builds the automation, and deploys it. Back to the employee in Slack. Next time, someone asks the same question - Otto picks up the automation and resolves the issue. 1. Otto as the AI assistant powered by EmployeeWorks 2. Toolsmith as the vibe coding builder of automations 3. Both intuitively integrated to facilitate just in time automation for enterprise teams. This is the future of agentic automation, and it's here NOW!

I love a challenge—and for much of 2026, one of my biggest challenges has happened outside the office. I recently wrapped up a fitness competition called Stark Naked, focused on training, nutrition, recovery, and measurable progress, with a charitable component built in. 💪❤️ To top it all off, I was especially proud to finish as the winner! Along the way, I decreased my body fat percentage by 5 points, to an elite level for my gender and age. I really dialed in my sleep and recovery, as well as improved cardiovascular, inflammation, and immune blood markers over the 6 months. Those who know me know that fitness is one of my non-negotiables. The physical results are rewarding (and winning was a pretty great feeling 😉), but what matters most to me goes well beyond physical strength. We talk a lot about resilience in business. I believe leaders need to be just as intentional about building their OWN resilience. That means consistently investing in habits that give you energy, focus, and stamina to keep showing up at your best. For me, that’s what fitness is really about: building the capacity to perform, recover, and come back ready to do it again, quarter after quarter. This experience reinforced many of my beliefs about wellness, resilience, and sustainable high performance. I think this is an important conversation, and I wanted to share what I've learned in the article below. I’d love to hear from others: What do you do to protect your energy and build resilience over time?

Dream BIG for the people who inspire you to reach higher. Their belief is your fuel. Give it everything you’ve got 💪 #MondayMotivation