"Join GD Resources for dynamic opportunities in business management and IT, where innovation meets excellence."
GD Resources LLC is a Veteran Women-Owned Business Management and Information Technology company committed to excellence. We offer dynamic opportunities for veterans and professionals alike to contribute to innovative projects and drive success in a collaborative and supportive environment. Join us in making a difference and advancing your career with a company that values integrity, diversity, and continuous growth.
The Telecommunications Operations Specialist will be responsible for overseeing telecommunications operations, including managing personnel and supporting telecommunications systems critical to public safety functions such as 9-1-1 services. The ideal candidate will have at least three (3) years of experience supervising telecommunications operations, with a strong understanding of systems supporting business functions and emergency response communications. This role will involve analyzing and improving the efficiency of public safety communication centers, emergency operations centers, and call centers.
Key Responsibilities:
Operations Supervision: Manage and supervise telecommunications operations and personnel to ensure smooth and efficient service delivery
System Analysis: Analyze information requirements for public safety communications centers, emergency operations centers, 9-1-1 public safety answering points, and call centers
Problem-Solving: Evaluate and address issues in work flow, organization, and planning within telecommunications operations to identify potential problems and recommend improvements
Operational Improvement: Develop and implement strategies for operational improvements to enhance the efficiency and effectiveness of telecommunications systems
Telecommunications Systems Support: Provide technical support and oversight for telecommunications systems, ensuring they meet operational requirements for public safety and business functions
Reporting & Documentation: Prepare and maintain comprehensive reports, documentation, and analysis of telecommunications system performance and recommended solutions for improvement
Collaboration: Work closely with public safety and emergency response teams to ensure the reliability and efficiency of telecommunications systems
Required Qualifications:
At least three (3) years of experience supervising telecommunications operations and personnel
Strong understanding of telecommunications systems supporting business functions, particularly in public safety and emergency response environments, including 9-1-1 services
Proven experience in analyzing and solving operational problems, with the ability to make recommendations for improvements
Strong organizational, analytical, and problem-solving skills to manage complex operations
Excellent communication and leadership skills for managing personnel and coordinating with public safety stakeholders
Preferred Qualifications:
Experience working in public safety communications, emergency operations centers, 9-1-1 answering points, or call centers
Knowledge of best practices and operational standards for public safety telecommunications systems
Relevant certifications in telecommunications or public safety communications
Education:
Bachelor’s degree in Telecommunications, Information Technology, Public Safety Communications, or a related field, or equivalent work experience
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Seniority level
Mid-Senior level
Employment type
Contract
Job function
Management and Manufacturing
Industries
Internet Publishing
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