Build and maintain strong relationships with clients, serving as their trusted advisor and advocate within the company
Conduct regular check-ins with clients to understand their evolving needs, provide product updates, and gather feedback
Collaborate cross-functionally with internal teams to ensure seamless communication and coordination in addressing client needs
Client Onboarding and Training:
Lead the onboarding process for new clients, ensuring a smooth transition and successful implementation of our products or services
Provide comprehensive training and support to clients, both remotely and on-site when necessary, to ensure a thorough understanding of our offerings
Develop and deliver training materials, user guides, and other resources to empower clients to effectively utilize our products or services
Proactive Account Management:
Monitor client accounts regularly to identify opportunities for growth, upselling, and cross-selling
Analyze client usage data and provide insights and recommendations to optimize their experience and achieve their desired outcomes
Proactively address client concerns or issues, working collaboratively with internal teams to resolve them promptly
Client Success and Retention:
Track key performance indicators (KPIs) to measure client success and satisfaction
Identify and implement strategies to drive client retention and minimize churn rates
Identify and escalate at risk clients based on health tracking indicators
Continuous Improvement:
Stay up-to-date with industry trends, best practices, and competitive landscape to provide strategic recommendations and enhance client success initiatives
Collect client feedback, collaborate with product and engineering teams to address product enhancements or new feature requests
This job description is not intended to be an all-inclusive list of duties and standards of the position
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Seniority level
Entry level
Employment type
Full-time
Job function
Other
Industries
Internet Publishing
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