Customer Success Practice Lead

About GitHub

As the global home for all developers, GitHub is the complete AI-powered developer platform to build, scale, and deliver secure software. Over 100 million people, including developers from 90 of the Fortune 100 companies, use GitHub to build amazing things together across 330+ million repositories. With all the collaborative features of GitHub, it has never been easier for individuals and teams to write faster, better code.

Locations

In this role you can work from Remote, United States

Overview

GitHub helps companies and organizations succeed by allowing them to build better software with the tools that their Enterprise can trust, while not sacrificing developer productivity.

GitHub’s CS Practices team is looking for an experienced AI development specialist who wants to work in partnership with senior leaders across the GitHub, focused on accelerating and growing adoption success with GitHub Copilot. CS Practice Leads are a key part of our Revenue organization, recognized as subject matter experts in their product area, as well as by their ability to synthesize customer experience to build and execute product adoption strategies. They support a variety of diverse internal teams, including sales professionals, product management, engineering, GRC and marketing in efforts that ensure that GitHub, and our customers, are successful and productive, together.

The ideal candidate will have experience in helping Enterprises understand and succeed with Devops & Application development, engineering efficiency, and Enterprise architecture. They have strong communications skills, and the ability to articulate value and vision to developers and executives alike.

CS Practice Leads represent more than just GitHub, the best that modern software practices can be. We're obsessed about our customers, and the quality of our work. If you are technically sharp, have a strong business acumen and people oriented, you might be a fit for this role!

Responsibilities

• Lead GitHub’s technical Enterprise products customer adoption strategy for Copilot across the global Customer Success organization
• Work closely with Revenue and MSFT GTM teams on special and high impact projects
• Aggregate and prioritize identified needs based on potential business impact, appropriateness, and ability to deliver
• Work closely with our marketing, product, engineering, and partner teams to define enterprise adoption strategies for products in development.
• Develop custom solutions to solve customer adoption challenges and blockers
• Partner with and effectively communicate adoption strategies to sales, legal, technical and executive staff.
• Coordinate activities with all teams across CS, Revenue, Product, MSFT and Partners
• Meet with enterprise customers to understand their business and technical needs, and share GitHub’s enterprise vision and strategy. Advise leaders in product and engineering of current and future enterprise customer needs, concerns, and opportunities.
• Ability to travel up to 25% of the time.
• Other duties as assigned
  
  

Qualifications

The GitHub CS Practices organization is looking for an experienced DevOps and Enterprise Architecture specialist who has an expertise and passion to exceed our customers’ expectations and who will go the extra mile with a strong work ethic and collaboration. They also have:

Required Qualifications:

• 10+ year(s) experience in Sales, Customer Success, Product Management, Consulting, Enablement, Change Management, or related field
• OR Bachelor’s Degree AND 8+ years experience
• OR Master’s Degree AND 6+ years experience
• OR Doctorate AND 4+ years experience
• OR equivalent experience
• 5+ years of DevOps and Application Engineering experience with deep knowledge of the Software Development Lifecycle and related tools.
• Experience strategically aligning customer success initiatives with company goals, driving revenue growth and enhancing customer value through deep understanding of adoption at scale.
• Demonstrable knowledge in building strategies for long term durable usage of products
• Exceptional written and oral communication skills, demonstrated with experience in technical sales, architecture/solutions engineering, technical consulting, system integration or project management
  
  

Preferred Qualifications:

• Experience or knowledge of GitHub
• Experience helping organizations adopt developer tooling at scale
• Participation or leadership in industry groups, trade associations
• Experience working with consumption based products
  
  

Compensation Range

The base salary range for this job is USD $87,500.00 - USD $232,120.00 /Yr.

In addition, this role also has the opportunity to earn sales incentives. On target earnings (OTE) is based on a 80/20 base salary/sales incentive.

These pay ranges are intended to cover roles based across the United States. An individual's base pay depends on various factors including geographical location and review of experience, knowledge, skills, abilities of the applicant. At GitHub certain roles are eligible for benefits and additional rewards, including annual bonus and stock. These rewards are allocated based on individual impact in role. In addition, certain roles also have the opportunity to earn sales incentives based on revenue or utilization, depending on the terms of the plan and the employee's role.

GitHub values

• Customer-obsessed
• Ship to learn
• Growth mindset
• Own the outcome
• Better together
• Diverse and inclusive
  
  

Manager fundamentals

• Model
• Coach
• Care
  
  

Leadership principles

• Create clarity
• Generate energy
• Deliver success
  
  

Who We Are

GitHub is the world’s leading AI-powered developer platform with 100 million developers and counting. We’re also home to the biggest open-source community on earth (and 99% of the world’s software has open-source code in its DNA). Many of the apps and programs you use every day are built on GitHub.

Our teams are dreamers, doers, and pioneers, leading the way in AI, driving humanitarian efforts around the globe, and even sending open source to Mars (and beyond!). At GitHub, our goal is to create the space you need to do your best work. We’re remote-first and offer competitive pay, generous learning and growth opportunities, and excellent benefits to support you, wherever you are—because we know that people flourish when they can work on their own terms.

Join us, and let’s change the world, together.

EEO Statement

GitHub is made up of people from a wide variety of backgrounds and lifestyles. We embrace diversity and invite applications from people of all walks of life. We don't discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or any other differences. Also, if you have a disability, please let us know if there's any way we can make the interview process better for you; we're happy to accommodate!