Senior Revenue Cycle Training Instructional Designer

The Rev Cycle Instructional Designer designs, streamlines, implements and evaluates training courses and programs that optimize learning for Revenue Cycle Applications. Ensures appropriate learning solutions are provided to enable efficient and effective execution of key business initiatives. Identifies and assesses learning goals, manages content for internal learning programs, supervises progress towards meeting goals, collects and presents data to evaluate the learning process including the demonstration of return on investment (ROI).

Minimum Education

Bachelor's Degree (Required)

Minimum Work Experience

5 years related and progressive experience, 3 years of which include developing, planning and facilitating training programs and materials, performance improvement and program management preferably in healthcare, information technology, and/or education (Required)

3 years Revenue cycle related functions in conjunction with training (Required)

Required Skills/Knowledge

Demonstrated experience in developing and conducting employee training programs, especially for scheduling and registration systems.

Ability to quickly learn new, complex technologies and concepts.

Proficiency using Microsoft Publisher and Microsoft office.

Strong analytical, oral, and written communication & presentation skills.

Required Licenses And Certifications

Association of Talent Development (ATD) or Development Dimensions International (DDI) certification (Required)

Functional Accountabilities

Learning Consultative Service

• Provide a broad range of learning consultative service to departments for system implementation, skill building, competency development, etc. with the goal improving Revenue Cycle organization-wide goals and Initiatives.
• Coach and mentor management on staff performance and improvement.
• Provide strategic and tactical advice and develop learning solutions on learning technology systems, including learning management systems (LMS) and other cloud-based technologies to support evolving training requirements and initiatives.
• Provide technical support and training on the Rev Cycle Learning Management System (LMS) and other instructional technology.
• Keeps informed of industry trends in learning and development and incorporate best practice principles
  
  

Training Development

• Design, develop and coordinate training sessions and programs for new hire and system implementations.
• Prepare, assemble and revise course materials as requested to meet customer needs.
• Achieve and maintain a solid understanding of the business environment as a whole, include business practices, processes and strategy.
• Design and develop interactive instructional multimedia (storyboards, scripts, etc.) content at various interactivity levels.
• Create assessments, quizzes, and simulations to measure learner performance and provide feedback for continuous improvement.
• Design from concept to fruition advanced learning aids, such as infographics, videos, and e-learning tutorials.
  
  

Training Implementation

• Conduct training, development, competency testing and general clinic orientation sessions for staff.
• Assist in evaluation of effectiveness of training programs.
• Develop presentation materials, lead meetings and facilitate workgroups
  
  

Training Logistics

• Maintain training documentation, include registration and completion records.
• Maintain master training calendar, ensure availability of equipment, space and materials.
• Handle registration and training logistics.
• Prepare course advertising materials; coordinate schedule of external and internal training resources.
• Communicate all set ups of training sessions and ensure necessary materials and supplies are available.
  
  

Quality Measures/Technology Systems Support

• Follow-up with staff in-person after completion of trainings to ensure comprehension.
• Work with management team to provide additional support including coaching and in-services.
• Collaborate with training team to incorporate findings into future training material.
• Support the development quality management measures and drive process improvements across Revenue Cycle Operations.
• Facilitate regular quality audits across the Revenue Cycle areas to ensure areas meet organizational objectives and analyze data for performance improvement
• Conduct quality audits and provide feedback to division leadership
• Facilitate and coordinate training and process improvement initiatives based on quality audit results.
• Provide analysis of the quality metrics and updates on Revenue Cycle dashboard.
• Identify and facilitate lean initiatives for areas that fail to meet performance metrics
• Assist in evaluating Revenue Cycle systems to ensure optimization of new and existing technology solutions to meet operational and financial needs.
• Play integral role in system upgrade and testing events
• Lead efforts for staging and validating the train domain.
• Ability to analyze workflow and software functionality and identify data integrity issues for process improvement and re-design of standard operating procedures
  
  

Training /Quality Program Improvement

• Compile training and development data and assist in recommending program/course modifications to meet training objectives; include results of feedback tool and evaluate feedback trends.
• Coordinate data collection process to develop, collect, analyze, report and measure multiple quality improvement initiatives.
• Determine the efficiency of course design and transform courses into online formats as necessary.
  
  

Project Management and Communication

• Develop learning project plans & timelines; participate in ongoing Project Planning Activities to include Project Schedule development, Resource Allocation, Issue Prioritization, Risk Planning, Communication Planning and Learning Plan Implementation
• Ensure all projects are delivered on-time, within scope and within budget.
• Assist in the definition of project scope and learning objectives
• Develop a detailed project plan to monitor and track progress.
• Manage changes to the project scope, project schedule, and project costs using appropriate verification techniques.
• Perform risk management to minimize project risks.
• Create and maintain comprehensive project documentation.
• Serve as the liaison among various stakeholders (clinical & non-clinical depts., IT services, vendor, etc.)
• Develop communication plan for each initiative and develop effective communication within assigned teams; facilitate team discussions and provide detailed feedback and follow-through.
• Keep accountable executives informed of progress, barriers, etc.; report and escalate to management as needed.
  
  

Coaching

• Provide subject matter expert advice and coaching to learning team
• Actively monitor workflow performance including internal and external audits to provide feedback to learning team
  
  

Organizational Accountabilities

Organizational Commitment/Identification

• Partner in the mission and upholds the core principles of the organization
• Committed to diversity and recognizes value of cultural/ ethnic differences
• Demonstrate personal and professional integrity
• Maintain confidentiality at all times
  
  

Customer Service

• Anticipate and responds to customer needs; follows up until needs are met
  
  

Teamwork/Communication

• Demonstrate collaborative and respectful behavior
• Partner with all team members to achieve goals
• Receptive to others’ ideas and opinions
  
  

Performance Improvement/Problem-solving

• Contribute to a positive work environment
• Demonstrate flexibility and willingness to change
• Identify opportunities to improve clinical and administrative processes
• Make appropriate decisions, using sound judgment
  
  

Cost Management/Financial Responsibility

• Use resources efficiently
• Search for less costly ways of doing things
  
  

Safety

• Speak up when team members appear to exhibit unsafe behavior or performance
• Continuously validate and verify information needed for decision making or documentation
• Stop in the face of uncertainty and takes time to resolve the situation
• Demonstrate accurate, clear and timely verbal and written communication
• Actively promote safety for patients, families, visitors and co-workers
• Attend carefully to important details - practicing Stop, Think, Act and Review in order to self-check behavior and performance
  
  

Organizational Accountabilities (Staff)

Organizational Commitment/Identification

• Anticipate and responds to customer needs; follows up until needs are met
  
  

Teamwork/Communication

• Demonstrate collaborative and respectful behavior
• Partner with all team members to achieve goals
• Receptive to others’ ideas and opinions
  
  

Performance Improvement/Problem-solving

• Contribute to a positive work environment
• Demonstrate flexibility and willingness to change
• Identify opportunities to improve clinical and administrative processes
• Make appropriate decisions, using sound judgment
  
  

Cost Management/Financial Responsibility

• Use resources efficiently
• Search for less costly ways of doing things
  
  

Safety

• Speak up when team members appear to exhibit unsafe behavior or performance
• Continuously validate and verify information needed for decision making or documentation
• Stop in the face of uncertainty and takes time to resolve the situation
• Demonstrate accurate, clear and timely verbal and written communication
• Actively promote safety for patients, families, visitors and co-workers
• Attend carefully to important details - practicing Stop, Think, Act and Review in order to self-check behavior and performance
  
  

Primary Location

Maryland-Silver Spring

Work Locations

Dorchester

Job

Non-Clinical Professional

Organization

Finance

Position Status

R (Regular)

Shift

Day

Work Schedule

9am-5:30pm

Job Posting

Sep 6, 2024, 9:08:47 PM

Full-Time Salary Range

73070.4