🤔 Why should I update my CRM religiously? Seems like a waste of time. If someone wants to buy, me taking notes diligently isn't going to make the more likely to buy."
⏳ The effects of CRM hygiene occur downstream.
📅 12-18 months downstream.
🏢 That company you were trying to get a meeting with? In my case I'd have 18 months of notes about their network topology and telecom requirements. I'd have a very strong business case to get a meeting.
🍂 Those people who kept blowing you off but said they do IT budgeting in November?
📈 Well it's November now and they're evaluating vendors.
🤷♂️ Remember when you couldn't figure out who had the spreadsheet with all the ISP vendors and the renewal dates?
📞 You just spent the last 6 months calling every person in the company, so now you know.
🚫 "Doing research is a waste of time," Yes, if the product can be charged to a company credit card.
💼 If you're doing 6, 7 or 8 figure deals, then 20 or 30 minutes of research on a company, and putting those notes into the CRM gives you context for the next 18 months of touchpoints. It gives you context to come back to every time you ask yourself "Do I still want to book a meeting with these people?"
🚀 All of a sudden, if you're bucketing leads, taking notes, and following up professionally, outbound goes from really hard to actually doable.
🤷♂️ Problem is most sales leaders just want you to blast out calls so they can feel good about your activity metrics instead of building for the long term.
😏 Most orgs are more interested in spam than thoughtful outreach
#sales #outbound #sdr
Director of CRM Strategy @ Cordial | Ex L.L.Bean, Backcountry, OpenSea
2moLooking forward to this great discussion on our first LinkedIn Live!