4 reviews for SMART Pasta Maker

1. 

   Rated 1 out of 5

   David K – May 18, 2020

   Loved this at first, but it stopped working on our third time of using. The machine displays an error message that doesn’t correspond with anything in the instruction manual.

   • 

     Site Default – June 11, 2020

     Hi,

     Thank you for purchasing our SMART product and sorry to hear you are having problem in using it. Can I ask you send as much information regarding the fault?

     Model
     Photo showing the problems
     Date/where it was first purchased

     Send it to cs@smaworldwide.com

     Regards
     SMART

2. 

   Rated 1 out of 5

   Mr S Barrea – August 16, 2020

   On the second attempt of trying to use it the heading arm stopped turning. I’ve emailed them twice no response. Seriously disappointed as I bought this machine for my Italian mother to help her as she has arthritic. Badly disappointed with the after lack of customer service!!!

   • 

     Site Default – August 17, 2020

     Hi Mr Barrea,

     Sorry to hear of your machine not working properly. You said you emailed previously but had no response. Can I check it’s cs@smaworldwide.com. Please state model, date of purchase, where it was bought and the detail of the issue with photo if possible. Let me know how you get on with them?

     Regards
     SMART Worldwide

3. 

   Rated 1 out of 5

   Ruth Parker – October 9, 2020

   Purchased the Smart pasta maker and found that there is not even a basic recipe on how to make pasta in the machine.
   Have tried to use other recipes to no avail.
   You should include at least a basic recipe to get people started
   Now all the machine does is take up space and collect dust
   Complete waste of money for a dust collector

   • 

     Site Default – October 9, 2020

     Hi Ruth,

     I can see recipes on page 18 of the manual handbook. Let me know if you can’t find it and I can send you an electronic PDF by email?

     F.Y.I. go to the link and see the video on how to make pasta/spaghetti (approx. 45 mins onward). http://www.smartworldwidefun.com/product/smart-pasta-maker-stainless-steel/

     Thank you for purchasing one of our product.

     Regards
     SMART Worldwide

4. 

   Rated 4 out of 5

   Mr J Prior – October 17, 2020

   Very impressive machine. Kneading of the dough using 00 Durum wheat Semolina Flour is really thorough with the propeller rotating both ways clockwise and anti clockwise. The pasta comes out very quickly and I can snip it off with scissors as it lands in the bowl and so can get spaghetti or linguini as long or short as I like. What I don’t like is the instructions say nothing about whether the parts you clean are dishwasher-safe. I dare not put them in until I know that info officially. Can’t get a reply from the company to advise me. The cleaning of the parts in soapy warm water is not easy as there are masses of traps in corners and channels that dough gets stuck in. The plastic edges are very sharp and so this is why I want to know if it’s dishwasher safe. That’s the reason I don’t give it 5 stars. Shortage of such information in the booklet is not really forgiveable. Anyhow it’s going on making good pasta and it was a great thing to buy.

   • 

     Site Default – October 26, 2020

     Hi Mr J Prior,

     Thank you for using our SMART Pasta Maker and good to hear you’re enjoying making fresh spaghetti/linguini at anytime you wish.

     In regards to instructions on cleaning we do not recommend dishwashing parts as it’ll subject them at high heat which can damage the plastics. The kit comes with a cleaning brush to get at the hard to reach areas. Also leaving them to soak in soapy warm water for awhile should make it easier to clean afterward.

     I hope this hasn’t put you off using it and if you have further questions please write to customer services cs@smaworldwide.com who can assist your query.

     Regards
     SMART Worldwide