Salesforce B2B Commerce is an end-to-end eCommerce platform that enables businesses to manage the purchase of goods or...
SAP Customer Experience
4.3
Overall rating
Reviews
Software Advice offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links.
Learn more
About SAP Customer Experience
SAP Customer Experience is a cloud-based customer relationship management solution that helps small and mid-size businesses manage communication and interactions with existing and potential customers. It helps businesses to manage the sales pipeline, customers and marketing operations.
SAP Customer Experience features built-in sales automation, marketing automation, customer support, help desk and channel management capabilities. The solution can also be deployed on-premise.
The sales module helps organizations acquire and retain new business by effectively managing the sales pipeline. The marketing module is designed to develop, execute and manage effective marketing campaigns, and to score and nurture leads. The service module aids organizations in improving client satisfaction and retention rates by providing superior levels of customer support. Other modules include channel management, interaction center, web channel, and business communications management.
SAP Customer Experience offers support through an online knowledge base, support portal and via phone.
SAP Customer Experience pricing
SAP Customer Experience does not have a free version but does offer a free trial. SAP Customer Experience paid version starts at USD 58.00/month.
Starting Price:
USD 58.00/month
Free Version:
No
Free trial:
Yes
Alternatives to SAP Customer Experience
Salesforce B2C Commerce is a cloud-based order management solution that enables businesses to streamline processes...
AGR Dynamics is a supply chain management solution, which assists small to large retailers and wholesalers with...
Microsoft Excel is a productivity solution that helps businesses of all sizes create spreadsheets to organize data and...
Loyverse CDS (Customer Display System) shows the purchase information from the ticket created on the Loyverse POS. When...
Adobe Commerce unlocks the power of data to create hyper-personalized commerce experiences out-of-the-box that drive...
SAP Customer Experience Reviews
Feature rating
5 reviews of 248
View all reviews
Alex
- Industry: Telecommunications
- Company size: 1,001–5,000 Employees
- Used Daily for 2+ years
-
Review Source
5
Reviewed on 28/06/2023
Comprehensive solution to address and strengthen customer-facing engagement.
The experience has been really good from the first interaction, it provided us with the ability to establish closer and more consolidated ties with our customers, SAP allowed us to create relationships with customers that last over time, an organic and consistent experience SAP has proven to be a comprehensive solution in all aspects, a robust solution that provided us with everything we needed to cover the needs of customers without forgetting productivity, 10/ 10 for SAP.
Pros
It gives us the ability to establish closer and stronger ties with our customers that will last over time, it allows us to collaborate with each of our functional business areas to provide a better customer experience. I am also impressed that such a complete and powerful solution can be implemented easily and quickly; I like its pay-per-use licensing approach, which is attractive to any company wishing to implement the system; it is cloud-based, which makes it easy to use. Last but not least its flexibility, adaptability and scalability as the size of demand varies.
Cons
So far we have not faced any difficulty or inconvenience while using it, being even more honest I don't have any negative comments to share.
Lundi
- Industry: Consumer Services
- Company size: 501–1,000 Employees
- Used Daily for 2+ years
-
Review Source
5
Reviewed on 22/02/2024
Customer Service
SAP is one of the best tool to use on customer service and it gives clear understanding of whats going on on the account as it give you the error messages when something went wrong.
Pros
SAP give a clear information for an advisor to help the customers that makes customers journey more easier
Cons
SAP is more classic so it to be adjustable with the new technology
Aneesh
- Industry: Retail
-
Review Source
3.5
Reviewed on 19/06/2015
An end to end solution with seamless integration capabilities
Pros
SAP CRM is a very robust product and SAP has done well over the past decade to cater to the CRM needs of customers across industries. The best part of SAP CRM is that it not only integrates seamlessly with other SAP softwares but also with various non-SAP softwares providing options to enterprises to keep using certain legacy systems at the same time. CRM solutions in general are very customer centric and SAP has done exceptionally well over the past few releases to come up with advanced features like Social Media Integration to capture market vibe in a more structured and organized fashion. While some of the core CRM modules keep getting better with frequent bug fixes, focus has been on adding new features to cater to industry specific needs. Another important aspect of this software is its ever improving UI. Since CRM 7.0 there has been considerable change in the UI which I should say is extremely friendly now. For customer who want to deploy SAP CRM solution faster, SAP provides them with Rapid Deployment Solution which reduces the implementation time and cost drastically. SAP CRM Best Practices are now successfully used across industries as a proven tool to successfully run business. SAP CRM on HANA platform has made data retrieval a very quick and hassle free affair. SAP also has a great community of developers and professionals who help to share ideas and answer questions when it comes to configuring and customizing their solutions. Another important thing is that for customers who do not want to invest in huge IT infrastructure , SAP CRM comes as an on demand (cloud) solution with most of the features from its on premise version.
Cons
SAP CRM releases newer version at a relatively slower rate than most of its competitors. Configurations in SAP CRM backend still remains pretty complex and require highly skilled and experienced professionals to do so. Though SAP CRM can be used as a standalone product but the usability is drastically reduced when SAP ERP is not implemented. Standalone SAP CRM analytics is very basic in its present form and cannot cater to customer need without complex customization.Lastly, lets face it, SAP solutions are still heavily priced compared to other vendors and quite understandably SAP CRM consultants are pretty expensive to hire.
Jon
- Industry: Computer Software
- Company size: 10,000+ Employees
- Used Daily for 2+ years
-
Review Source
5
Reviewed on 21/09/2024
SAP CX is a beast
Overall with a correct strategy and strong understanding of the sap customer experience suite we have been able to deliver value to clients.
Pros
SAP Customer Experience when integrated and implemented properly is incredible.
Cons
The cost and implementation challenges can be costly and difficult.
Fatture
- Industry: Food & Beverages
- Company size: 201–500 Employees
- Used Daily for 1+ year
-
Review Source
5
Reviewed on 22/04/2024
Satisfactory Customer Help from SAP Customer
Pros
SAP Customer has the valuable ticketing measures, where immediate customer assistance is something offered.
Cons
SAP Customer is conventional and it makes an immediate and impressive facilitation.