Jacob A.
Brown
318 N 400 E Apt. 105 Provo, UT 84606
(678) 799-5244 jbrownbyu@yahoo.com
Team-Builder Voracious Learner Customer Satisfaction Expert Strong Interpersonal Skills
Accepts Criticism Proven Mentor Observant Manager High Emotional Intelligence
Enthusiastic Trainer
Extensive Technical Background Multilingual (Portuguese, Spanish) Results Oriented
PROFESSIONAL EXPERIENCE
Corporate Connect Series LDS Business College
June 2015Present
Instructional Designer, Trainer
Coordinate planning, development, and implementation of instructional modules and
delivery systems.
Develop modular training library for corporate clients; develop assessments for
students and analyzed data for product improvement; develop online classrooms for
synchronous instruction; facilitate and teach online classes.
Missionary Training Center The Church of Jesus Christ of Latter-Day Saints
20122015
Referral Center Agent / Technical Support Representative
Coordinated online missionary effort with full-time missionaries and coworkers, assisting
patrons via multimedia
Report technical issues to developer; field social media interactions (phone calls,
online chats) and support inquiries (Facebook, Mormon.org, etc.) in three languages;
developed training and data use methods.
Research Assistant Brigham Young University
2013 2015
Researched Marital Satisfaction and the aversive effects of pornography with Dr. Scott
Braithwaite
Couples research lab experience in relationship-building study; data input and
analysis; literature review and writing samples under deadline.
Especially For Youth Program CES The Church of Jesus Christ of Latter-Day
Saints
2012
EFY Counselor - Flagstaff, AZ; Beaverton, OR; Provo, UT
Youth Counselor Mentor and Motivator
Recognized as Best Counselor by multiple Session Directors; managed, assisted,
and planned for large groups (10-40); maintained high energy despite 16-hour work
days; consistent high approval from conference attendees.
EDUCATION
M.S. Instructional Psychology & Technology, Brigham Young University
Exp. Grad. April 2017
Studies centered on instructional design, synchronous online teaching, open badge
development, and evaluation. Member of BYU Young Ambassadors (2015-2016).
Received merit scholarships (general academic). GPA: 4.0.
B.S. Psychology (Minor: Music), Brigham Young University
April 2015
Experienced in technical writing, group projects, statistical programs and analysis,
critical thinking; member of Mens Chorus, Folk Dance Team, BYU Jazz Combo, BYU
Ultimate Frisbee team, PSYCH Association Presidency, and Intramural sports. Received
merit scholarships (Alvina S. Barrett, general academic).
References available upon request
Curriculum Vitae
EDUCATION
2015-2017
Brigham Young University, Provo, UT
Major: Instructional Psychology & Technology (M.S.)
Expected Graduation: December 2017
GPA: 4.0
2008-2009,
2012-present
Brigham Young University, Provo, UT
Major: Psychology (B.S.), Minor: Music
Graduation: April 2015
2008
Canby High School, Canby, OR
Honors Graduate
2015-present
2012-2015
WORK EXPERIENCE
LDS Business College, Salt Lake City, UT
Instructional Designer, Trainer
Coordinate planning, development, and implementation of
instructional modules and delivery systems. Develop
customized modular library of training content for corporate
clients; develop assessments for students and analyzed data for
product improvement; develop online classrooms for
synchronous instruction; facilitate and teach online classes.
LDS Missionary Training Center, Provo UT
Referral Center Teaching Agent & Referral Center Support Agent
Coordinate online missionary effort with full-time missionaries
and coworkers, assisting patrons via multimedia; report
technical issues to developer to improve software quality;
coordinate social media interactions and field phone calls,
online chats and support inquiries (Facebook, Mormon.org, etc.)
in three languages; developed new training and data dispersion
methods; performed support functions with technical issues in
new Teaching Center program.
Mission President Seminar Assistant
Selected from large applicant pool of MTC instructors to
accommodate LDS Mission Presidents and General Authorities;
memorized all new Mission Presidents names and faces before
deadline; ensured smooth conference operations through
coordinated group efforts.
2013-present
Provo, UT
Brigham Young University Psychology Department,
Research Assistant with Dr. Scott Braithwaite
Research Marital Satisfaction and the aversive effects of
pornography; second author on psychological study (Is
Pornography Consumption Associated with Condom Use And
Intoxication During Hookups?); weekly couples research lab
experience in relationship-building study; data input and
analysis; performed literature review, edited writing samples,
and contributed to a scholarly article under deadline.
.
2013-2014
Los Hermanos Restaurant, Provo, UT
Lead Server
Provided outstanding customer service while exceeding sales
goals; maintained high Manager Rating; worked effectively
under quotas, and time/quality standards; developed and
maintained positive relationship with customers and high
morale in coworkers; maintained Superior average sales;
implemented effective new training methods for new employees.
2012
CES - Especially For Youth Program, Provo, UT
EFY Counselor Youth Counselor Mentor and Motivator
Recognized as Best Counselor by multiple Session Directors;
managed, assisted, and planned for large groups (10-40);
maintained consistent high energy despite 16-hour work days;
consistent positive feedback from conference attendees.
2008-2009;
2011-2012
BYU Creamery on 900 East, Provo, UT
Assistant Restaurant Supervisor & A.M. Custodian/Supervisor
Serve customers High-Quality food quickly, while assisting
Employees in Organization and Productivity; served as Assistant
Supervisor (Restaurant) and Supervisor (A.M.); named
Employee of the Month by peers (May 2012); named Best
Custodian; decreased custodial cleaning procedure time by
50%; implemented effective custodial and A.M. receiving
training methods which led to record unloading time and
increased employee morale.
2009
2015-present
2013-2015
Accenture, Buckhead, GA
Cell Phone Campaign Auditor
Assessed and recorded working cell phone campaigns via
Spreadsheet and Database; named Most Accurate Auditor,
reaching nearly 100% accuracy on performed audits; analyzed
opt-in service and reported problems to clients.
RESEARCH EXPERIENCE
Mentor: Dr. Richard E. West, PhD.
Focus: Open Badges and Communities of Innovation
Mentor: Dr. Scott R. Braithwaite, Ph.D.
Focus: Pornography and Risky Sexual Behavior
PRESENTATIONS AND PUBLICATIONS
Brown, J. A. (2014). Negative Workplace Competition. Poster presented at BYU FHSS
Mary Lou Fulton Conference, Provo, UT.
Manuscript:
Braithwaite, S. R., Brown, J. A., Givens, A., Fincham, F. D. (2014) Is Pornography
Consumption Associated with Condom Use And Intoxication During Hookups?
Archives of Sexual Behavior
AWARDS AND HONORS
2015-2016
2014
2014-2015
2012-2013
2012
2008
2008
2007
Department merit scholarship BYU IP&T program
Featured guest performer November BYU Jazz Ensemble Concert
Vocal impersonations
Brigham Young University Scholarship
Employee of the Month BYU Creamery on 9th East
Alvina Soffel Barrett Scholarship (BYU) GPA improvement
Elected Student Body Activities Coordinator
Canby High School
Clark County Fair - 2nd place ($500 prize money)
Clackamas County Fair - 2nd place ($250 prize money)
Sons of Promise quartet performance
1st Team All-League 4x100m relay
Invited to Oregon 6A state tournament
VOLUNTEER EXPERIENCE
2014
Volunteer Note-taker for BYU University Accessibility Center
2012-2014
2009-2011
2008
2008
2015-2016
Psych Association Presidency Member
Planned and coordinated events for Undergraduate Psychology
students
LDS Full-time Missionary
Brasil Curitiba Mission
Leadership offices, director/soloist of mission choir
Seminary and Fireside performances Sons of Promise
Benefit concert Sons of Promise
Proceeds of CD sales went to LDS missionary service
EXTRACURRICULAR EXPERIENCE
Member of BYU Young Ambassadors
Team represents BYU internationally with critically-acclaimed
Broadway review
2014-2015
Member of BYU Ultimate Frisbee team
Team travels to schools in Utah, Colorado, Arizona, Montana
2014-2015
Member of BYU Jazz Combo
Piano, Vocals
2012-present
Accompanist/Planner off-campus Mocktail Parties
(Semesterly)
2012-2013
Member of BYU International Folk Dance Ensemble
2008, 2012-2013 Member of BYU Mens Chorus
2008-2009,
Participant in BYU Intramural Sports
2012-present
Ultimate Frisbee (championship game, Spring 2014), Flag
football, Co-ed basketball
