QSC Play Book All Operating Systems Edition aoe ten = ee 2 eae rad US SL Cee ee a Process Overview pe ee ee ” Beene eee aka 1246 ‘System Day Steps and Restaurant System Maps ore cars Service 8 # Ses co = ore zie ri es i ad = oes ed 5 sac Gay DO SIS UeIndex of Resources ‘This index shows you which af the 12 Systems use a particubr resource Primary Support Management Each resaurce i sted alphabetealy onthe folowing pages, Systems Systems Systems a Note: These documents change frequently, Please log onto AccessMcD and search under “12 Systoms Resources" for the most recent updates. ‘adiional Resour Food Safety Workshop Modulos + annod & Daly Mancsnance Workshop Mode 7 Intel CommuieatonWiorshop Modes 27 Safeey and Secumny Workshop Modes + Poople Praciees Workshop Modules + Teining Workshop Modules saganosay Jo Xapu} caurce Name c2eerder Infomation 1. 12Systans improvement Gude Franke Resupply #213203 ate Tine Driv Order Ting Resource Ge z ' Assrbing Order Posters DE Oder Takr Satin Guid ISSSTS AOC Preceter Station Guide zssse2 fe) fp dp (eee Divot Rune ConinatCenter tition Gide 215584 4 Autmtod Ordering Syston Tatng Manual Contac your dirution cones zi 5 "Be Wel Served Layouts &Lataling Guida Franke Resupply #21045 = a Busnes Const Toulbor Cota Regis Fiance Taam oe emia che] 2. Business Managemen Program Frank Reso) #21220, ate {COP Managers Guide and Tining Planing Tools Fare Resp DTS 21122 5 st Te © 6 Chi Labs Compance Guide Cetact HR Consulting O72 1088, i | 10. Coach Class Lender Guide Franke Resupply ng 2135-1 Spon ezisussa «|e |e |slajelalale 51. Commiiment Sever He - ee 12 Comnicaton RAP Sessions ontct WA Consuling 37-215 5 : 518. Crom Developmen Progam Moris Aud Form 1H. Cron Developme Program Franke Reno #700084 £18. Crom Mating Ages Tempate +76 Cron Meatngs Contact HF Consiga Ts 1 Crem Recognition Chat Franke Resupply #2120846 18. Cron Taner Development Program (ETOP Frank Resupply Eng. 210007 18 Curiclum- Manager’ Learning Path an Cueomer inert Fam ang nseuctone 21, ally lesson Cards for Shake Retin Cont your ea tbo 2. Div si Monthly Poster Tscing Ki Franke Resppl AMCOTESOT Ziti Operation System Diagnosis Tol 24 Ceseing 7000 OM Tanke Resupply 02074 ‘2. Employment Aopcatons Fronke Resupply McOpCa Engh FCS eBS112-11 Spanish #08 8011258 License -Engsh #25 511812 Spanish AF 60115:7 = 28 Employ Brand and Sang Cag Franke Rasaply FOS 02100041 28 Eauoment Manuals and Videos ‘Conte our euieert dstibor 2 Extended Hours Resource Guide {Federal OSHA Heard Communication Program Frank Resupply @MEDOSHAPS 3. Food Suey Booka, Franke Rasuply CDOS [Note:The direct phone number for Franke Resupply i 1-800-422-5247 ** HR Consulting Dect Line is 877-623-9150 0-702 eof esoures| IND ‘McDonalds USA -OSC Playbook - Version 6.0 142 CONFIDENTIAL, MCDNLRB008737143 No, Resource Name Order Information ‘2 Franchisoe Fanci Systm FS) P&L Opporunty Ropar Corset Regina FnanceToar Systems Suppert Systems nee Management Systems| Business Panning Scheduling eee ces £38. Frm Oe toWowHow te Achieve Efetv Customer Recovery Customer Ststoctin Websts 3, Front Courter Service Operations Manual 5 35. Fymastr Fiver ik Reduction hocks + 56, Fll Operations Review TP, Goting tha Most om our Savy Rea 38. Ging Candid Feedback Workshop £32. Gold ard inplemenain Guide 10. Hring ein 7 Contac Gancaing 27-025 10 4 Howto Do Complete Wape and Hour Sel Aust __* Contact HA Consulting 72-185, = &.inthoLoop Restart Commuricaton Guide A certs a Rewards * Conse HA Cnsing ST 1085 _ 5, Insurance and Safty Dearne We 16, ISP Abrevoted Personnel Repo i : 1. 1SP Audi Summary Repo SP 48,1 Automated Ocdating System Tsing Gough Distibuion Canter cons Dart Cot “® IGP Automat Re-Order Repo 15 50, 1S Cash Aud Workshoet, ise 31.18 Cash Shoot by Potiod is? 5. SP Craw Assignments Is? 5 5.18 Caw Paral ith Sic Date and Wage alos Is © ISP Crew Schedule Frank Resp 55.19 Craw Stating Budget Aayss Report SP 56.18 Dally Activity Repo 50,1 Fed Labor Gude 59. 1SPEloaing Ce Seat. Ngee Shab nd tn Greig ke Reap AOE {ISP Food Optimization Tang. on Windows Sie (02 Is? = 4, ISP Food Pape Cost Report for verry Trnover Isp 7 {2 ISP Heb Screens Pf | feats a {ISP very STAT Repo SP : ‘ISP Labor Anais Report SP = {8 ISPLow Stock evel apart Ise . {8 ISP Manoger Core Schofule ISP Be 1. ISP Manager Schedule Visions Repo. Ise {ISP Manogor Schedule Is? {8 ISP Operations Repos or Maal Reports), Ise Note:The direct phone number for Franke Resupply is 1:000-423.5247 HR Consulting Direct Line is 1-877-623-9180 ‘zut-202| de of Resources| IND 2 ‘MeDonald's USA OSC Playbook Version 68 CONFIDENTIAL, MCDNLRB008738Primary Support Management Systems Systems Systems | i H : Business Paaning Scheduling Ss c2eerder Infomation 10. ISP Order Rap SP * 1.19 Pot nd Loss Statement SP : 72 ISP aw and Completed WastelPromo Reprts se ie 7. ISP Shit Preparation Teo Fostonna Aid BP = 14, ISP kim Countdown Summary wet {| le 15. ISP Store System oLoaiing Tiina Franke Rosuol #05 2137241 ae L 76. ISP Tine Punch is ‘SP * : 17.1 Transactions and Labor Projections ise : 78 ISP Window Person Summary Reportby Oat Range Ise * : 78 Kay Cards (Kt Contac Kay Chemical 00-52 58 > 7 8, Kink’ People DorStore Wobsto eas oe 2 Managers News Datvoedo Restaura Mon = = 8 Manager’ Toot Kinkosvabste > [+ [>| fa] |e : a ‘A MeDonlésCerted Piyface Sey hezectorIMGPSI raring Course wae meninylce com : + 6 MeDoal's Languaye Resource Guide = 8 MeDonols Partnership rena Prosess MEPOP) —_Canasteionl SPOD Cordinaor . 6 MeDonal's Restaurant Safety specton + 8, McDonald's Safty Averanass Calendar Franke Resupply #70 210899 . 8. MeDonals Seriee Contr 17 2188 . 56 Operating System Dignosti Too! P + 81 Operation ad Tisining Maral O&T) Franke Pit On Demand pielelelels 2 Ofenaten Ks Cont Fanke Reson thee $6. Ojetation Check tac HR Conuhing 17-6518 : : Tok Poope Day Resource Guile Pure : = 56. People Macties Checklist : 96, People Practices Workshop Modes : 91, Feriemance Dveloment System : ae + $6. Factor People Factor Checlst : = + $8, Planned and Daily Maintenance Workshop Modules ae e ery] Ted Planned Maintenance Clendr Franke Resupply Eng. 21211241 Soan #1211251 : eel fs TOI, Plnned Maintenance Mua Franke Resuply Eng. eMCODIP : oie a2 Planing Cale Franke Resuopty #PC 2071 : ies aera ts Flay/Pace Maitonance Schedule Saft spactonFoms wntmeplypseecom . 10, PlaPiace Website wonteplyplaeecom ‘ “106. Pocket Quality Reference Guide Fisne Rew Ene FCS EMIORA Soen wes exons. = | le [ 108, POS Howry Driveteu Sales Report (TL Pos i al [Note:The direct phone number for Franke Resupply is 1-800-428.5247 °° HR Consulting Dect Line is 1-877-623-9150, 201-2012 ex of Resources| IND ‘McDonalds USA -OSC Playbook - Version 6.0 144 CONFIDENTIAL, MCDNLRB008739107, FOSKVS Timing nor 108, POS trend Hoy Rap. TOR Positioning Guios VLA) 0, Fray Wibste SIM, Feojctin row Stating Neods Tok Index of Resources ‘Accos( Order Information Primary Systems Suppert Systems i Fi FI i Crs Ror! Management Systems| ‘Besinese Panning Sealing 12 GSC Fy Book 113 RQDZAI Hours Gide va Shade 4, R202 Automated Prep Chane 18, R2D2 Daly Actual Labor by Hou Ropet 116 202 ty Seles and Service by Hour Report 11. R200 Monty Ql oe Report OCR) 118 aw em Conversion Elfcaney Rapa 9, Resourant na genet Perlorance Review 120, Restouanc ana yonart rorsm 21, Restouranitibaton Presto Proaram Summary por RAZ Raper Cataeg FAU2Repot Catalog FAO2 Report Catalog RADZRepot Caton Contact Rina Fase Tes Franke Resupply 2 20360 Franke Resupply 2100-8 Contaet OC. 122. Saety & Lass Prevertion Service Guide 128. Safty and Socuty Departmant Website Conta Seta 8 Secu SOA. 661 10 SEISP Fring IS orbs 702500 125 ShikMonaganentPropomMDPY —FankeRespph ng mama spon cmom-z | | fot df ary alert Resa ENS 12, Sot Operas Revie +*128, Special Development Diagnostic Took Eo Fae “| "129, Supervisor Cash Audit Bebe 8, Sarvey Pia Gide SCC Coach Class Leader Guide Franke Resupply: Eng. #8213567 Span #@213567S za zs TB Tom Mamba Formanes Ute ™ Comac HR Comsat 8 Franke Reap: Ew onezesrre Spon. eneasoee || 18 Ting Wesop Modes 154, Teuleshotng Tol fr Foo Ma 998 15, TurbochargeTaning THORELP OD 713. Vora Cabinet Managemen System Manal 137, W ker Jesse & Assit Safa Series wenuwissoecom Note:The direct phone number for Franke Resupply is 1-800-422-5247 ** HR Consulting Diect Lines 1.877623.9150, z0-202| deo Resources| NDA TA5_ McDonalds USA- OSC Playbook Version 60 CONFIDENTIAL, MCDNLRB008740OPERATIONS Resource Center aa Operations or Training questions? Call/email the Operations Resource Center Toll-Free the.orc@us.med.com ‘At McDonald's, delivering superior service and consistently executing all of our Operating Systems Standards are key to driving our U.S. Plan to Win; providing our Restaurant Managers, Owner/Operators and Field Staff with the tools to make it happen is equally important. That's why the ORC is here for you... What is the ORC? The ORC is your Operations Help Desk. I's one phone number to call for the most up-to-date ‘operations and training information to help you run groat restaurants. How can | reach the ORC? Call us at 1-886-ORC-4MCD. ORC associates are available 7 days a week from 7 am —7 pm, CST. After hours voicemail is available ~ an associate will return your call within one business day. Email us at the.oref2us.med.com. You will eesive a response within 2 business days How can the ORC help you and your management team? The ORC can simplify your job by giving you @ Festservice — The ORC has the latest operations information to quickly share with you, If i's a new question, we do the research so that you don't have tol © ccartennswace The OWE works closely wa the US. Restaurant Syrtams ‘subject matter experts to ensure the team is equipped with the most accurate and current information. The ORC is here for you! ‘As you continue to improve sales and execution in your restaurants, remember the ORC is a resource for you! Post this flyer as a quick reminder of how to contact the ORC for your ‘operations information needs. Cee as ‘CONFIDENTIAL. MCDNLRBOO8741