The document outlines two types of problems: a "CAN'T DO" problem refers to a lack of ability due to insufficient training, while a "WON'T DO" problem refers to an unwillingness to perform a task due to an attitudinal issue.
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Can't Do
The document outlines two types of problems: a "CAN'T DO" problem refers to a lack of ability due to insufficient training, while a "WON'T DO" problem refers to an unwillingness to perform a task due to an attitudinal issue.