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Questionnaire: Name: Occupation: Contact No.: E-Mail Id.

This document contains a 12 question questionnaire regarding retail banking loans. It collects information such as the respondent's name, occupation, contact details, current bank, monthly income, loan products used, satisfaction with various aspects of the loan process like speed, eligibility, services and interest rates. It also asks about how the respondent learned about loan schemes, factors that motivated choosing the current bank, and an overall rating and suggestions for improving loan schemes.

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240 views4 pages

Questionnaire: Name: Occupation: Contact No.: E-Mail Id.

This document contains a 12 question questionnaire regarding retail banking loans. It collects information such as the respondent's name, occupation, contact details, current bank, monthly income, loan products used, satisfaction with various aspects of the loan process like speed, eligibility, services and interest rates. It also asks about how the respondent learned about loan schemes, factors that motivated choosing the current bank, and an overall rating and suggestions for improving loan schemes.

Uploaded by

parulscribd
Copyright
© Attribution Non-Commercial (BY-NC)
We take content rights seriously. If you suspect this is your content, claim it here.
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Download as DOC, PDF, TXT or read online on Scribd
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QUESTIONNAIRE

NAME : ---------------------------------------------------
OCCUPATION : ---------------------------------------------------
CONTACT No. : ---------------------------------------------------
E-MAIL ID. : ---------------------------------------------------

1. With which bank you are currently banking ?

a) Bank of Baroda b) State Bank of India

c) Punjab National Bank d) ICICI

e) DIBI f) HDFC

g) HSBC h) Any Other


( Please specify)

2. What is you monthly income ?

a) <15000 b) 15001-30000

c) 30001-45000 d) 45001 & above

3. Are you aware of the different retail loan schemes of the bank you are
banking with ?

a) Yes No
4. How do you come to know about the different retail loan schemes of the
bank ?

a) Personal inquiry from bank b) Newspaper

c) Internet d) Television

e) Other sources
(Please specify)

5. Which type of retail loan you have taken from the bank ?

a) Housing Loan b) Auto Loan

c) Education Loan d) Traders Loan

e) Personal Loan f) Mortgage Loan

g) Any Other
( Please specify)

6. Are you satisfied with the speed of disposal of the loan application ?

a) Strongly Satisfied b) Satisfied

c) Dissatisfied d) Strongly Dissatisfied

7. Are you satisfied with the scheme norms as to eligibility of the loan amount
limit ?

a) Strongly Satisfied b) Satisfied

c) Dissatisfied d) Strongly Dissatisfied

8. Are you satisfied with the services provided by the bank ?

a) Strongly Satisfied b) Satisfied


c) Dissatisfied d) Strongly Dissatisfied

9. Are you satisfied with the interest rate charges by the bank in comparison to
other banks ?

a) Strongly Satisfied b) Satisfied

c) Dissatisfied d) Strongly Dissatisfied

10.Which factors motivated you to take loan from the bank ?

(Give rank according to your preferences)

a) Interest Rate b) Processing Fees

c) Brand Loyalty d) Easy Documentation

e) Existing Relationship

g) Any Other
( Please specify)

11.How will you rate the retail loan schemes offered by the

bank ?

a) Excellent b) Very Good

c) Good d) Bad

e) Very Bad

12. What suggestions would you like to give for improvement

of retail loan scheme provided by the bank ?


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