Scribd
Upload
54 views4 pages

Questionnaire For The Customers

The document is a questionnaire for customers of an IOCL fuel station. It asks for personal details and payment methods. It then asks questions to determine if the customer knows about and uses the Xtra Reward loyalty card program. It asks how they learned about the program, if they redeem points regularly, and what improvements they would suggest. It also provides information about discounts available and asks if the non-member would be interested in learning more.

Uploaded by

Aditya Khanna
Copyright
© Attribution Non-Commercial (BY-NC)
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOC, PDF, TXT or read online on Scribd
54 views4 pages

Questionnaire For The Customers

The document is a questionnaire for customers of an IOCL fuel station. It asks for personal details and payment methods. It then asks questions to determine if the customer knows about and uses the Xtra Reward loyalty card program. It asks how they learned about the program, if they redeem points regularly, and what improvements they would suggest. It also provides information about discounts available and asks if the non-member would be interested in learning more.

Uploaded by

Aditya Khanna
Copyright
© Attribution Non-Commercial (BY-NC)
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOC, PDF, TXT or read online on Scribd
You are on page 1/ 4

Questionnaire for the Customers

Personal details

Name

Address

Date of visit

Customer I.D. ..

1. Do you visit the IOCL fuel station regularly?

a) YES.

b) NO.

c) Sometimes.

2. What is the usual mode of payment?

a) Cash.

b) Credit/Debit Card.

3. Do you know about the Xtra Reward card?

a) If YES (Please move to question no. 3.a)

b) If No (Please move to question no. 3.b)

3.a.1 From where did you come to know about the Xtra Reward program?

a) Advertisement.

b) Friends

c) IOCL Retail Outlets.

d) Indian Oil Website

e) Others

3.a.2 Do you get the latest updates about the offers that you can get by using Xtra reward Cards?

a) Yes

b) No

3.a.3 Do you redeem your Xtra points regularly?

a) YES.

b) NO.

c) Rarely.

3.a.4. What improvements do you want in the Xtra Reward Card loyalty program?

a) Better services to the card holders.

b) More attractive offers.

c) Others(Please Specify)..............

3.b.1 Are you Interested to Know about Xtra Reward Programme and Benefits

a) Yes

b) No

3.b.2 Do you know you can get exciting discounts on many food joints and Also on fuel by using Xtra Reward Card?

a) Yes

b) No

4. How many vehicles do you have in total?

5. Any suggestions about the Xtra Reward Card program?

..

You might also like