NORDSTROM
Education and Training | 2010
7. Education and Training
A threat awareness program should be established and maintained by security
personnel to recognize and foster awareness of the threat posed by terrorists at each
point in the supply chain. At Nordstrom we recognize that our success is based in
part on the quality of our relationship with our manufacturers and security awareness
contributes to this relationship.
A. Employee Training on Threat Awareness:
All employees should be trained in basic security procedures.
1. Recognizing internal conspiracies: Employees must be encouraged to report suspicious
behavior among their coworkers or supervisors directly to senior management. in
addition, they must have a way of reporting such suspicions anonymously. Signs of
internal conspiracies include: sudden unexplained wealth, an insistence on always working
with the same person or in the same area of the warehouse, etc.
2. Challenging unauthorized access: Employees must be instructed to immediately alert security
or their supervisor if they notice any person on the premises who is not wearing an employee
or visitor’s badge, or see someone in a restricted area who is not authorized to be there.
This supply chain security manual was prepared by NORDSTROM for the use of NORDSTROM approved suppliers.
7.1
NORDSTROM
Education and Training | 2010
Security Quick Tips: Employee Training
• It is recommended that security training takes place during the “new employee
orientation” and a semi-annual refresher session occurs before or after a fire drill.
• To ensure that all employees understand the information communicated in the training
session, consider having them complete a short quiz and keep the results in their
employee files.
(See Appendix of Forms, Form N)
• When conducting security training, factories should use creative in teaching methods
that include interactive exercises and role-playing. This will ensure that employees are
not just passively taking in the training but are actively learning.
• Factories should document the security training program for easy verification.
Employees should sign an attendee sheet (see Appendix of Forms, Form L). Before each
meeting, an agenda should be prepared (see Appendix of Forms, Form M).
B. Threat Awareness:
Factory management should take steps to recognize and foster awareness of the
threat posed by terrorists.
1. The factory should designate a senior level employee to keep up with the latest
developments in terms of Customs Initiatives and new regulations, as well as terrorism
threat levels, and security techniques. This person should be encouraged to attend seminars
and workshops.
2. Factories should join security initiatives open to them, such as regional and industry
initiatives. These programs provide very good training opportunities and an offer the
opportunity to keep up with the latest developments regarding security.
3. The factory should conduct internal audits of its security practices and maintain records
of these audit findings as well as corrective actions that have been implemented as a
result of such audits. Internal audits should be performed annually and records retained
for two years.
4. Employees who point out suspicious behavior to management should be rewarded for their
active participation in the security program. The same applies for employees who find
cartons that have been tampered with, discover and report internal conspiracies, or alert
security to an unidentified person on the premises, etc. Rewards and recognition can take
many forms. It should be clear to all that the employee’s identity will be kept confidential.
5. Factories should involve every employee in creating a secure production environment.
It should be emphasized that security does concern everyone.
This supply chain security manual was prepared by NORDSTROM for the use of NORDSTROM approved suppliers.
7.2
NORDSTROM
Education and Training | 2010
C. Security Guards:
Factories should ensure that security guards receive specialized training on Nordstrom CTPAT
Refrence Guide and understand and implemnent details within the guide. The training
can be provided by the agency that supplies the security guards, or by third parties
that specialize in the training of security officials.
This supply chain security manual was prepared by NORDSTROM for the use of NORDSTROM approved suppliers.
7.3
