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JSW Sheet Customer Satisfaction Survey

This document contains a questionnaire to study customer satisfaction of JSW Sheet in AMK Company, Trichy. The questionnaire contains 21 multiple choice questions regarding demographics, purchase details, product features, customer service, and likelihood to recommend the company.

Uploaded by

Mohammed Nizar
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
99 views3 pages

JSW Sheet Customer Satisfaction Survey

This document contains a questionnaire to study customer satisfaction of JSW Sheet in AMK Company, Trichy. The questionnaire contains 21 multiple choice questions regarding demographics, purchase details, product features, customer service, and likelihood to recommend the company.

Uploaded by

Mohammed Nizar
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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A study on customer satisfaction of JSW Sheet in AMK

Company,Trichy
Questionnaire

1) Gender:

a) Male b) Female

2) Age:

a) 20-30 b) 30-40 c) 40-50 d) Above 50

3)Educational Qualification:

a)UG b)PG c)degree/diplomo d)others

4)Occupational Status:

a) Business b)Self-Employed c)Engineer d)Others

5)Income (monthly)

a)Up to Rs.10,000 b)10,000-20,000 c)20,000-30,000 d)Above 30,000

6) Which site of AMK location have u visted?

a) Trichy b) Others

7)Which model jsw sheet do you Purchased?

a) Colour b) Gc

8)Which feature is the best one in Jsw Sheet ?

a)Design b) Price c) Brand d) Style

9)How do you feel Jsw Sheet ?

a) Excellent b) Good c) Better d) Poor


9 Are you satisfied with company’s service?

a) Satisfied b) Not satisfied (5PT satisfied)

10)What do you think about Jsw customer after sale service?

a) Excellent b) Good c) Better d) Poor (5PT satisfied)

11 How do you feel about company’s response towards customer?

a) Excellent b) Good c)) Better d) Poor

12 Did you receive the product on delivery time?

a) Yes b) No (5PT Agree)

13 How do you feel the experience at Jsw Shoppe?

a) Satisfied b) Not satisfied (5PT satisfied)

14 Have you satisfied with the usage of Jsw Sheet?

a) Fully satisfied b) Just satisfied c) Not satisfied (5PT satisfied)

are you satisfied with advertisement made by trichy amk?

A)5s

Does the company provide you with discount are offers?

a)5ag

does the company allows you credit period to make payment?

a)5ag

15 How did you come to know about Jsw ?

a) Magazines b) Tv ads c) Friends d) Dealers

16 Rank the Quality of the Sheet compared to other Sheets?


(5PT satisfied)

17 What do you feel regarding the price of the product in AMK?

(5PT satisfied)

18 How about the availability of accessories?

a)Always available b)sometimes available c)rarely available

19 How do feel regarding the way company is handling the complaints of customers?

(5PT satisfied)

20 How do you feel the experience at Jsw Shoppe?

a) Satisfied b) Not satisfied (5PT satisfied)

21 Will you recommend Jsw product to anybody?

a) Yes b) No(5PT Agree)

23)

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