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The document contains a survey about customer satisfaction with HP products and services. It asks respondents about their purchase decisions and opinions on HP's quality, pricing, promotions, customer relations, after sales service and satisfaction with HP stores. Questions covered topics like product quality, recommendations to others, satisfaction with pricing of small/medium/large printers, important purchasing factors, preferred sale promotions, satisfaction with laptop customer relations and after sales service. It also asked about owned printer brand, service center issues, preferred advertising mediums and satisfaction with stores, offers, and parking facilities.

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92 views3 pages

Yes No

The document contains a survey about customer satisfaction with HP products and services. It asks respondents about their purchase decisions and opinions on HP's quality, pricing, promotions, customer relations, after sales service and satisfaction with HP stores. Questions covered topics like product quality, recommendations to others, satisfaction with pricing of small/medium/large printers, important purchasing factors, preferred sale promotions, satisfaction with laptop customer relations and after sales service. It also asked about owned printer brand, service center issues, preferred advertising mediums and satisfaction with stores, offers, and parking facilities.

Uploaded by

Anonymous g7uPednI
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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1) does the offers run by HP company during festive time do affects your

purchasing decisions?

 yes
 no

2) quality wise how is the products from HP company.

 good
 satisfactory
 poor

3) will you suggest your friend or any family member to buy HP company?

 yes
 maybe
 no

4) are you satisfied with a pricing strategies by HP company for its products?

 Small Printer
 Medium Printer
 High Printer

5) factors normally consider while purchasing a product in HP company.

 quality
 company image
 price
 other

6) sale promotional activity that attracts you more towards the HP company.

 offers
 discounts
 flash sale

7) how does HP laptop have consumer relation with its customer?

 good
 average
 poor

8) which company Printer you own?

 HP
 Samsung
 Asus
 Lenovo

9) are you satisfied with the after sales service offered by HP company.

 good
 average
 poor

10) customer opinions about the advertisement

 satisfied
 neutral
 dissatisfied

11) have you ever faced any issue regarding after sales service in service centres.

 yes
 no
 never gone

12) which medium do you feel is suitable to promote the various promotional schemes?

 radio
 tv
 news paper
 poster and banners

13) Are you happy with the store?

 yes
 No
14) Would you like to make your purchase under unexpected offer?

a) yes b) No

15) Are you satisfied with service provided by Store?

a) yes b) No

16) Are you happy with the parking facility provided?

a) yes b) No

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