ERP Cloud Service Checklist
This document has been created to ensure that you are ready for go-live and on-going maintenance of
your ERP Cloud Service. In order to assure success with your ERP Cloud Service, you or someone within
your company should:
Applications Implementation
Have verified that setup is complete including but not limited to:
o Enterprise Structures (Chart of Accounts, Ledgers, Legal Entities, Business Units, etc.)
o General Ledger Setup (Calendars, Hierarchies, Journal Sources, Journal Categories, Cross
Validation Rules, Sequencing, Allocation Rules & Rulesets, etc.)
o Payables Setup (Banks, Bank Branches, Payment Terms, Payment Methods, Payment
Process Profiles, etc.)
o Receivables Setup (System Options, Activities, Auto Accounting Rules, Receipt Classes &
Methods, Transaction Sources & Types, etc.)
o Assets Setup (Categories, Books, Calendars, Prorate Convention, etc.)
o Expenses Setup (Employees, Expense Types, etc.)
o Tax Setup (Tax Regimes, Tax Rules, Tax Rates, etc.)
o Collections Setup, if required (Collectors, Collection Preferences, Strategies, etc.)
Have verified that data conversion is accurate and reconciled including but not limited to:
o General Ledger Historical and Beginning Balances
o Budgets
o Suppliers & Supplier Sites
o Customer Accounts
o Products
o Assets
o Open Transactions
Have verified that interfaces are complete and accurate such as journal interfaces, payment
files, lock boxes, bank statements, etc.
Have verified that reports were built to specification and perform as expected
Have verified that taxes are correctly applied to taxable transactions
Have verified that approval rules operate as expected
Have verified that the correct users have been defined with the appropriate job and duty roles
Confirmed that processing volume requirements are met
Confirmed that performance is satisfactory
Confirmed that desktop applications have been successfully installed and operate as expected
Confirmed a process for new employees to install desktop applications with sufficient privileges
Confirmed a process for managing desktop application updates and version certifications
Cloud Services
Have the ability to access the Cloud Admin Portal
Have the ability to add additional users as administrators or to receive notifications
Confirmed that the correct users have been defined in the Cloud Admin Portal
Possess a general understanding of service outages such as patching cadences
Understand the types of notifications sent by Cloud Services such as outage notifications and
upgrade notifications
Understand the process to request changes to the standard patching cadences
Understand the Production-to-Test (P2T) refresh process, limitations, and logistics
Support
Have registered all appropriate users with Oracle Support
Have granted Oracle Support Users access to Customer Service Identifier (CSI)
Understand the different types of Service Requests (SRs) such as product defects and cloud
service requests
Understand that the SR is the single source of truth and the all updates regarding the issue
should be reflected in the SR
Have the ability to log, monitor, address, and close Service Requests
Understand the SR escalation process and when an escalation is appropriate
Have successfully engaged in the service request initiation to resolution process
Have the ability to search Oracle Support for potential resolutions and/or knowledge articles
Business Processes
Understand the business flows
Can successfully complete all business flows implemented
Understand error messages and possess the ability to correct errors
Created training materials or documentation for all business functions
Have the ability to access Help and Documentation
Have the ability to run and utilize delivered reports
General Ledger Users (based on role)
Have the ability to enter, maintain, and post journals
Understand the journal approval process
Have the ability to import and post journals
Have the ability to manage journal import exceptions
Have the ability to drill from summary level balances to the lowest level including originating
transaction.
Have the ability to use the appropriate tools to report and analyze balances:
o Account Monitor
o Account Inspector
o Smart View
o Financial Reporting Studio
Have the ability to enter and process intercompany transactions, if required
Have the ability to load exchange rates, if required
Have the ability to define and process allocations and manage allocation exceptions
Payables Users (based on role)
Have the ability to complete the invoice entry process
Have the ability to manage invoice exceptions
Have the ability to create payment process requests
Have the ability to create and transmit payment files
Have the ability to print checks
Have the ability to create accounting and transfer to general ledger
Assets Users (based on role)
Have the ability to create and maintain assets
Have the ability to run and complete the depreciation process
Have the ability to transfer, adjust, reclassify, retire and reinstate assets
Have the ability to create accounting and transfer to general ledger
Understand the relationship between corporate and tax books
Have the ability to close the periods and tax books
Receivables Users (based on role)
Have the ability to complete the invoice entry process
Have the ability to manage invoice exceptions
Have the ability to create and/or import receipts
Have the ability to manage receipt exceptions
Have the ability to create accounting and transfer to general ledger
Cash Management Users (based on role)
Have the ability to load bank statements
Have the ability to reconcile bank statements
Have the ability to manage reconciliation exceptions
Have the ability to create accounting and transfer to general ledger
Collections Users (based on role)
Have the ability to manage delinquent transactions
Have the ability to process payments, adjustments and disputes
Have the ability to record promises
Have the ability to set customer status to bankruptcy
Have the ability to manage resources
Tax Users (based on role)
Have the ability to simulate tax calculation on transactions, if required
Have the ability to reconcile tax
Have the ability to run tax audit reports
Have the ability to run tax declarations
Close Process (based on role and responsibility)
Have the ability to close all subledgers being used
Have the ability to reconcile all subledgers
Have the ability to perform account reconciliation
Have the ability to close the general ledger
Have the ability to run allocations, if required
Have the ability to run revaluation, if required
Have the ability to run translation, if required
Maintenance (as required)
Have the ability to add/remove users and roles
Have defined a process for requesting and approving changes to setup and communicating
approved changes to end users
Have the ability to add chart of account segment values
Have the ability to modify reports
Have the ability to modify setup components including, but not limited to:
o Enterprise Structures (Chart of Accounts, Ledgers, Legal Entities, Business Units, etc.)
o General Ledger Setup (Calendars, Hierarchies, Journal Sources, Journal Categories, Cross
Validation Rules, Allocation Rules & Rulesets,etc.)
o Payables Setup (Banks, Bank Branches, Payment Terms, Payment Methods, Payment
Process Profiles, etc.)
o Receivables Setup (System Options, Activities, Auto Accounting Rules, Receipt Classes &
Methods, Transaction Sources & Types, etc.)
o Assets Setup (Categories, Books, Calendars, Prorate Convention, etc.)
o Expenses Setup (Employees, Expense Types, etc.)
o Tax Setup (Tax Regimes, Tax Rules, Tax Rates, etc.)
o Collections Setup, if required (Collectors, Collection Preferences, Strategies, etc.)
Upgrades
Understand the upgrade process and its implications
Know where to find information about upcoming upgrades
Know your responsibilities before during and after your upgrade
Have an action plan documented for the upgrade process that includes scheduling, testing, and
training
