Version 4.
GUIDELINES & INSTRUCTIONS FOR FILLING UP OF
ECHS SMART CARD ONLINE APPLICATION FORM – 16KB/32KB CARD HOLDERS
(CLICK HERE TO GO TO APPLICATION)
1. 16KB/32KB CARD HOLDERS. The ex-servicemen / family pensioners who are in the
possession of Old Smart Card will be covered under this category. They are required to fill the online
Smart Card Application under Existing Card Holders category available on the online portal and
thereafter select relevant category i.e. 16 KB Card Holder or 32 KB Card Holder. 16KB Cards will
stop working in the new system with effect from 01 Sep 2018. Applying for new 64 KB cards
for 32 KB Cards holders is optional upto 10 years from the date of issue of 32 Kb Card.
However, they can apply earlier also, should they want to avail the benefits of new Smart Card.
For difference between 16KB / 32 KB Smart Card refer Appendix G in Combined Instructions.
(a) Registration Process.
(i) Enter your name, service number, country along with valid mobile number (for
receiving One Time Password), new password, answer to the password recovery
security questions, Captcha and then click on tab Register.
(ii) On the next page login using your registered mobile number and password.
(iii) Verify your mobile number with the OTP received on your mobile.
(iv) Registration process is complete after successful mobile OTP verification.
(v) After successful registration, one can login any time using registered mobile
number and password to fill the online ECHS smart card application by clicking
Already Registered Click to Login.
(vi) Registration details will be valid only for a period of 15 days, if the application is
not filled completely and payment is not done for Smart Card, previous registration will
expire and a new registration process has to be followed.
(b) Filling of Application.
(i) Select type of application ‘Online Application form for Old 16 Kb Card Holder’
or ‘Online Application form for Old 32 Kb Card Holder’, as applicable from drop
down menu.
(i) Enter Old Card number of primary member.
(iii) Click on the photo tab and upload Primary Beneficiary recent passport size
photograph in civil dress.
(iv) Click on signature tab and upload a photo of signature of Primary Beneficiary.
(v) Check service number for correctness. Enter your e-mail (if held). Check
Ex-Serviceman name for correctness.
(vi) Select your Disability details (if any).
(vii) Select your permanent State/UT then enter your Aadhaar number and Date of
Birth.
2
(viii) Select your Gender, Date of Commission / Enrolment, Date of Retirement/
Release, Type of Pension, Type of Service, Category, Rank, Last unit served,
Record Office & PPO Number.
(ix) If disability was selected, then enter disability percentage.
(x) Enter details as required in the preceding columns.
(xi) Select Regional Centre, then select Polyclinic from the available options as
per your address of residence and Station HQ will be auto populated.
(xii) Enter your permanent address, select district, tehsil and pin code.
(xiii) Check in the tab to enter your Current Address if different from Permanent
Address.
(xiv) To add dependents, click on the ‘Add Dependent’ button.
(xv) Upload recent passport size photograph and photo of signature/thumb
impression of the dependent by clicking on the tabs.
(xvi) Enter Dependent Name, Dependent Disability (if any), Dependent Relation,
Dependent Date of Birth, Dependent Marital Status, Dependent Monthly Income,
Dependent Mobile Number, Dependent Email ID, Dependent Aadhaar number
Dependent Gender, Blood Group, Dependent PAN number (if available), Drug Allergies
(if known). Option to select different Polyclinic for each dependent will be
available. If you need to select different polyclinic for your dependent then
provide current address of your dependent. Then select Regional Centre,
Polyclinic. The cards for dependents will be required to be collected from
concerned Stn HQ, if different from Primary Beneficiary.
(xvii) For white card eligibility, select physical disability as per The Person With
Disabilities, PWD Act 1995 from the drop down menu. Attaching of scanned copy of
medical certificate by service specialist as per format provided is a mandatory
requirement.
(xviii) Follow same procedure for addition of all the dependents. Dependent, if added
erroneously can be deleted before submission of form.
(xix) Details in the application can be edited any time before submission. Keep saving
your application by clicking on the tab ‘Temporary Save’ in order to save your data in
the event of network or website failure.
(xx) After completion of entire application click on tab ‘Download Application Form’.
Your filled application will be downloaded for checking the correctness before final
submission.
(xxi) After ensuring application has been filled correctly click to check the I Agree
button for accepting the Self Declaration in lieu of Affidavit.
(xxii) Then click on tab ‘Proceed for payment’. A warning message will be displayed
to download application for checking the correctness of details in filled application.
3
(xxiii) In case of any discrepancies in the eligibility criterion of any dependent or any
field is left blank, respective field will be highlighted in red. Check and correct the same
for proceeding further to Payment.
(c) Attachments.
(i) PPO copy.
(ii) Old Smart Card copy.
(iii) Death certificate of ESM (only in case of ESM demise).
(iv) Disability Medical Certificate (In case of PWD) (Appendix B).
(d) Payment.
(i) You will be directed to a new window for payment for ECHS Smart Cards.
Please note that the cost of one Smart Card is Rs. 177/- (inclusive of all taxes)
plus transaction charges extra (as applicable). Separate card will be needed for
all members.
(ii) Select mode of payment and proceed as directed.
(iii) On successful payment the filled application will be available to download under
individuals login for printing. There is NO need to forward filled application to any
office, it is available only for record purpose of applicant.
(e) Observation by Record Office.
(i) In case of any observation raised by your Record Office, the observations of
Record Office will be reverted back to you for correction. You will get an intimation
SMS regarding observations by Record Office.
(ii) Observations raised by the Record Office will be spelt out in your login.
(iii) Correct the observations and re-submit the application to Record Office for
further processing of Smart Card application.
CLICK HERE FOR FILLING OF ONLINE APPLICATION
