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Case Report

This document summarizes a court case involving Polo Pantaleon, a lawyer who was part of a tour group in Amsterdam. While visiting a diamond store called Coster during their tour, Pantaleon's wife purchased over $13,000 worth of diamonds and jewelry using Pantaleon's American Express credit card. However, the credit card was not approved by American Express, causing delays. Due to time constraints with the rest of the tour group waiting, Pantaleon asked to cancel the sale. The store initially refused but eventually informed Pantaleon that American Express had declined the transaction. Pantaleon later sued American Express.

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Anjo Aldenese
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46 views2 pages

Case Report

This document summarizes a court case involving Polo Pantaleon, a lawyer who was part of a tour group in Amsterdam. While visiting a diamond store called Coster during their tour, Pantaleon's wife purchased over $13,000 worth of diamonds and jewelry using Pantaleon's American Express credit card. However, the credit card was not approved by American Express, causing delays. Due to time constraints with the rest of the tour group waiting, Pantaleon asked to cancel the sale. The store initially refused but eventually informed Pantaleon that American Express had declined the transaction. Pantaleon later sued American Express.

Uploaded by

Anjo Aldenese
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Download as PDF, TXT or read online on Scribd
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G.R. No.

174269 May 8, 2009

POLO S. PANTALEON, Petitioner,


vs.
AMERICAN EXPRESS INTERNATIONAL, INC., Respondent.

DECISION
The petitioner, lawyer Polo Pantaleon, his wife Julialinda, daughter Anna Regina and son Adrian
Roberto, joined an escorted tour of Western Europe organized by Trafalgar Tours of Europe, Ltd.,
in October of 1991. The tour group arrived in Amsterdam in the afternoon of 25 October 1991, the
second to the last day of the tour. As the group had arrived late in the city, they failed to engage in
any sight-seeing. Instead, it was agreed upon that they would start early the next day to see the
entire city before ending the tour.

The following day, the last day of the tour, the group arrived at the Coster Diamond House in
Amsterdam around 10 minutes before 9:00 a.m. The group had agreed that the visit to Coster
should end by 9:30 a.m. to allow enough time to take in a guided city tour of Amsterdam. The
group was ushered into Coster shortly before 9:00 a.m., and listened to a lecture on the art of
diamond polishing that lasted for around ten minutes.1 Afterwards, the group was led to the store’s
showroom to allow them to select items for purchase. Mrs. Pantaleon had already planned to
purchase even before the tour began a 2.5 karat diamond brilliant cut, and she found a diamond
close enough in approximation that she decided to buy.2 Mrs. Pantaleon also selected for purchase
a pendant and a chain,3 all of which totaled U.S. $13,826.00.

To pay for these purchases, Pantaleon presented his American Express credit card together with
his passport to the Coster sales clerk. This occurred at around 9:15 a.m., or 15 minutes before the
tour group was slated to depart from the store. The sales clerk took the card’s imprint, and asked
Pantaleon to sign the charge slip. The charge purchase was then referred electronically to
respondent’s Amsterdam office at 9:20 a.m.

Ten minutes later, the store clerk informed Pantaleon that his AmexCard had not yet been
approved. His son, who had already boarded the tour bus, soon returned to Coster and informed
the other members of the Pantaleon family that the entire tour group was waiting for them. As it
was already 9:40 a.m., and he was already worried about further inconveniencing the tour group,
Pantaleon asked the store clerk to cancel the sale. The store manager though asked plaintiff to wait
a few more minutes. After 15 minutes, the store manager informed Pantaleon that respondent had

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