BOOKS

1. Archana Tyagi, “Organisational Behavior”, First Edition, Excel Books

Publications, New Delhi, pp. 200-216, (1997)
2. Ashwatappa. K, “Human Resource Management and Personnel
Management”, Text and Cases, Third Edition, Tata McGraw Hill publishing
Company Limited, New Delhi, pp. 258-59, (2002)
3. Ashwatappa. K, “Human Resource Management and Personnel
Management”, Third Edition, Tata McGraw Hill publishing Company
Limited, New Delhi, (2004)
4. Awasthi, Aruna “History and development of Railways in India”. New Delhi:
Deep & Deep Publications. pp. 181-246, (1994)
5. Baron J.N. and Kreps D. M, “Strategic Human Resources: Frame work for
General Managers”, New York: John Wiley, p. 602, (1999)
6. Batra G. S and Dangwal. R.C Ed., “Globalization and Liberalization: New
Developments”, Deep and Deep Publications, New Delhi pp. 41-47, (2004)
7. Biswajeet Pattanayak, “Human Resource Management”, Second edition,
Prentice-Hall Publication, New Delhi, pp 249-258, (2003)
8. Carl Anderson R, “Management: Skills, Functions and Organisational
Performance”, WMC Brown Publication (1984)
9. Chakraborthy, “Management by Value: Towards a Cultural Congruence”,
Oxford University Press, Mumbai, (1991)

10. Christopher Lovelock, Jochen Wirtz, Jayanta Chatterjee, “Services

Marketing”, Fifth Edition, Personnel Education Inc., (2004)
11. Cunnigham J. B. T Eberle, “A guide to Job enrichment and Redesign
Personnel”, pp. 56-61, (1990)
12. Dwivadi R. S, “Human Relations and Organisational Behavior”, Macmillan,
India Ltd., Delhi, (2007)
13. George Milkovich T, John Boudreau W, “Personnel-Human Resource
Management”, Fifth edition, Business Publication, pp. 606-620, (2003)

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14. Gupta. C. B, “Human Resource Management”, Sultan Chand and Sons, New
Delhi, pp.7.109, (2004)
15. Gupta O. P and Jain. S. K, “Business Studies” 2 nd Edition 2001, Vikas
publishing House, New Delhi, p. 53, (2001)
16. Hackmen J.R. and Shuttle J.L, “Improving Life at Work”, Good Year
Publishing Co., Santa Monica, C.A, (1977)
17. Herrick and Maccoby, “Humanizing at work”, Free Press New York, pp. 54,
(1975)
18. Jain, “Quality of Work Life”, Deep and Deep Publications, New Delhi, (1981)
19. Klatt, Murdick, “Human Resources Management”, Ohio Grapher. E Merrill
Publishing Company, pp.585–592, (1985)
20. Lalitha Balkrishnan, Srividhya. S, “Human Resource Development”,
Himalaya publishing house, pp. 128-129.
21. Luthans Fred, “Organisational Behavior”, Fifth Edition, New York, Mc. Graw
Hill International Edition, p. 273
22. Nadler and David A Lawler and Edward E, “Quality of Work Life Perspective
and Directions: Organisational Dynamics”, (1983)
23. Rao, “A study of Quality of work life, Self Concept Aspirations and Finally
Life of Working Woman”, Delhi, (1986)
24. Rao VSP, “Human Resource Management Text and Cases”, Participation and
Empowerment, Second Edition, Excel Books Publications, New Delhi, p. 544,
(2005)

25. Sangeeta Jain, “Human Resource Development”, Third Revised Edition, Deep
& Deep Publications, New Delhi, pp. 419-430, (1998)
26. Schalock, R.L., & Begab, M.J, “Quality of Life: Perspectives and Issues,
Washington, DC: American Association on Mental Retardation”, (1990)
27. Shukla M. C, “Business Organisation and Management”, Sultan Chand, New
Delhi, p. 686, (2000)
28. Somshekharappa CA, Satyanarayana P, “Quality of Work Life and its
influence on organisational effectiveness”, pp. 261.

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 29. Subba Rao P, Personnel and “Human Resource Management Text and Cases”,
Third Edition, Himalaya publishing house, pp. 403-410, (2003)
30. Taylor F.W, “Scientific Management”, Harper and Brothers, New York,
p.108, (1947)
31. Walton R.E., Davis L.E. Cherns. A.B and Associates (Eds) “Criteria for
Quality of Work Life”, The Free Press, New York, 1, pp. 91-104, (1975)
32. Wayne. F. Cascio, “Managing Human Resources, Productivity, Quality of
Work Life, Profits”, 6th Edition, Tata Mc Graw–Hill Publishing Company
Limited, New Delhi, p. 89 (2003)

JOURNALS

1. Banarjee, D.B.R.N.K, Roja Rani. E, “The article New Perspective of Quality

of Work Life”, The Indian Journal of Commerce”, Vol. 57(1), (2004)
2. Bearfield, S, “Quality of Working Life”. Acirt working paper, University of
Sydney, (2003)

3. Bhattacharya, “Quality of Work Life and Trade Unions”, The Indian Journal
of Labor Economics, Vol. 36(4), pp. 808–816, (1993)
4. Brief A. P, Attitudes In and Around Organisation, “Dispositional Effects on
Job and Life Satisfaction: The Role of Core Evaluation”. Journal of Applied
Psychology, Vol. 83, pp. 17-34, (1998)
5. Buddhapriya S, “Work family challenges & their impact on career decisions:
A study on Indian Women professionals”, Journal for Decision Makers, Vol.
34, pp.31-45, (2009)
6. Chandar, Subash and Sing, Parampal, “Quality of Work Life in a University:
An Empirical Investigation”, Management and Labor Studies, Vol. 18(2), pp.
97-107, (1993)
7. Charu Mohla, “Effect of Occupational Stress on Quality of Work Life:
Amongst the associates of the IT sector”, Journal of Management Research,
Vol. 4(2), pp.315-322, (2012)
8. Cohen, R and Rosenthal, E, “Should Union Participate in Quality of Work
Life, the Canadian Scene”, Vol. 1(4), pp. 7-12, (1980)

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 9. Dolan, S.L., Garcia, S., Cabezas, S., & Tzafrir, S.S. “Predictors of Quality of
work and poor health among primary health care personnel in Catalonia”,
International Journal of Health Care Quality Assurance, Vol. 21(2), pp. 203-
218, (2008)
10. Douglas Renwick, “The origins of employee wellbeing in Brazil: An
Exploratory analysis”, Employee Relations, Vol. 31 pp.312-321, (2009)
11. D‟Souza Keith, “Quality of Work Life: An Evolutionary Perspective”, Indian
Psychological Abstracts, Vol. 24(2), Abhigyan, pp.1–15, (1984)
12. Efraty, D., & Sirgy, M.J. “The effects of quality of working life (QWL) on
employee behavioral responses”. Social Indicators Research, Vol. 22, pp.31-
37, (1990)
13. Elizur D & Shye S, “Quality of work life and its relation to Quality of Life
Applied psychology: An international review”, Vol. 39(3), pp. 275-291,
(1990)
14. Gopala Krishna, “Job Satisfaction of Employees”, Southern Economist, Jan
15, pp. 17-19, (2008)
15. Guest R, “Quality of work life: Learning from Tarrytown”, Harvard Business
Review, July-August, pp. 76-87, (1979)
16. Gupta P and Khandelwal, “Quality of Work Life in Relation to Role
Efficacy”, Psychological Studies, Vol. 33 (1), pp 34-38, (1988)
17. Hackman, J. R., & Oldham, G.R, “Motivation through the design of work:
Test of a theory”, Organisational Behavior Human Performance, Vol. 16, pp.
250-279, (1976)
18. Indian Journal of Transport Management, Central Institute of Road
Transport, Pune, Vol. 35(2), (2008)
19. Indrasen Singh, “The Measurement of Job Satisfaction of Professional
Drivers, Indian Highways”, July, pp. 5-12, (2007)
20. Jadhav, Indian Journal of Transport Management, June pp. 317-321, (2001)
21. Jeff Hyman, Juliette Summers, “Lacking balance?: Work-life employment
practices in the modern economy”, Personnel Review, Vol. 33 pp.418-429,
(2004)

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22. Kotishwar A and Mohd Akbar Alli Khan, “Inclusive Growth and Quality of
Life”, The Indian Journal of Commerce, Vol. 63( 2), (2010)
23. Kotze, M. “Indicators of the Quality of Work Life (QWL) of people with and
without disabilities: Comparative study”. The International Journal of
Diversity in Organisations, Communities and Nations, Vol. 8(2), pp. 155-170,
(2008)
24. Lau, T., Wong, Y.H., Chan, K.F., & Law, M, “Information technology and the
work environment- Does it change the way people interact at work”, Human
Systems Management, Vol. 20(3), pp. 267-280, (2001)
25. Loscocco, K.A, & Roschelle, A.R., “Influences on the quality of work and
nonwork life: Two decades in review”, Journal of Vocational Behavior, Vol.
39, pp. 182-225, (1991)
26. Luxmi, “Implications of Quality of Work Life on Stress Level: An Empirical
Study”, Journal of Management Research, Vol. 4(1), pp. 82-89, (2012)
27. Madegowda. J, Performance Evaluation of State Road Transport
Corporations in India with Special Reference to KSRTC, Mangaldeep
Publications, (2000)
28. Mak, A.S., & Mueller, J. “Negative affect, perceived occupational stress, and
health during organisational restructuring: A follow-up study”. Psychology
and Health, Vol. 16, pp. 125-137, (2001)
29. Nasal Saraji and Dargahi, Iranian Journal of Public Health, Vol. 35(4), pp 8-
14, (2006)
30. Prachi Bhatt, “Quality of Work Life in Changing Business Dynamism-A
Study on Perceptual Difference in Public and Private Sector”, Vishwakarma
Business Review, Vol. 1(2), pp. 1-8, (2011)
31. Praveen M Kulkarni, Dr. DNS Kumar and Dr. B. Janakiram, “Organisational
Culture are Employee Job Satisfaction”, Indian Journal of Management, pp.
25-31, (2009)
32. Raduon cherose, Quality of Work life: Implications of Career Dimensions,
Journal of Social Services, Vol. 2(2), pp. 61-67, (2006)
33. Raju B.S.N, “Impact of Quality of Work Life on Employees Job Satisfaction:

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 An Empirical Study in Banking Sector, Vizianagaram, Andhra Pradesh”,
Advances in Management, Vol. 4(9), pp. 38-42, (2011)
34. Rethinam, Gunaseelan and Maimunah Ismail, “Constructs of Quality of Work
Life: A Perspective of Information and Technology Professional”, European
Journal of Social Sciences, Vol. 7(1), pp.65-67, (2008)
35. Rose, R., Beh, L., Uli, J., & Idris, K, “An analysis of quality of work life and
career-related variables”, American Journal of Applied Sciences, Vol. 3(2),
pp. 2151-2159, (2006)
36. Rothbard, N.P., Phillips, K.W., & Dumas, T.L. “Managing multiple roles:
Work-family policies and individuals‟ desires for segmentation”.
Organisational Science, Vol. 16, pp. 243-258, (2005)
37. Sekaran U. and Wagner F.R, Sense of Competence: A Cross Cultural Analysis
for Managerial Application, Group and Organisation Studies, Sept, Vol. 5(3)
pp. 340-352, (1980)
38. Sashkin, M., & Burke, W.W, “Organisational development in the 1980‟s”,
Journal of Management, Vol. 13(2), pp. 393-417, (1987)
39. Serey, T, “Choosing a robust quality of work life”, Business Forum, Vol.
27(2), pp. 7-10, (2006)
40. Staines, G.L, “Spillover versus compensation: A review of the literature on
the relationship between work and non work”. Human Relations, Vol. 33,
pp.111-129, (1980)
41. Taylor, “Job satisfaction and quality of working life: A Reassessment,”
Journal of Occupational Psychology, pp. 243-252, (1977)
42. Tracey J. Dickson, Jeremy Huyton, “Customer service, employee welfare and
snow sports tourism in Australia”, International Journal of Contemporary
Hospitality Management, Vol. 20, pp.199-214, (2008)
43. Upasna Joshi, “Influence of Leadership Behavior on Quality of Work Life: An
Evaluation Study”, Journal of Indian Management Studies, Vol. 13(2), pp. 83-
95, (2009)
44. Vijayarani E Raja, “Indian Journal of Transport Management”, July-
Sept, pp.306-317, (2005)

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 45. Walton, R.E, “Quality of Working Life, What is it”, Sloan Management,
Review Fall, pp. 11-21, (1973)
46. Wilcock, A., & Wright, M. “Quality of work life in the knitwear sector of the
Canadian textile industry”, Public Personnel Management, Vol. 20(4), pp.
457-468, (1991)
47. Worrall and Cooper, “Scales from Measurements of Attitudes and
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REPORTS
1. Allenspeach, H. Flexible Working Hours, International Labor Office, Geneva,
pp. 64, (1975)
2. Babu, T. Stanley (2004). “A shining testimony of progress”, Indian
Railways (Indian Railway Board). p. 101.
3. Bani Kocher, "Job Satisfaction among Academics”, ICFAI, Business School
ICFAI University, Dehradun, (2008)
4. “Bholu the Railways mascot unveiled”, Times of India. 16th April 2002.
Retrieved 28th June, 2009.
5. “Celebrating 150 years”, The Hindu. Retrieved 28th June 2009.
6. Central Labor Institute, Mumbai, “The Intangible Impact of Quality Circles:
A Research Study on Quality Circles in India”, (1985)
7. European Foundation for the Improvement of Living Conditions, (2002)
8. Ganguli, O.N. and Joseph J.S, Quality of Working Life: Work prospects and
aspirations of young workers in Air India, Bombay, Central Labor Institute,
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9. Indian railways Annual Reports

10. International Labor Organisation, National Seminar on “Improving quality of
work life productivity”, Vol. 22(4), pp. 79-83, (1982)
11. Nathan Bowling, Unhappy Souls Lack of Job Satisfaction Deccan Herald, 2 nd
April, pp. 16, (2010)
12. National Commission on Rural Labour (1991)

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 13. National Study of the Changing Workforce: Information on the Work and
Personal/ Family Lives of the Work Force, (2002)
14. “New Train Number Enquiry”, Indian Railways Passenger Reservation
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15. R.R. Bhandari, “Indian Railways: Glorious 150 years”, Ministry of
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18. Seashore S.E, Indicators of Quality of Life: Paper in Social Science, 38,
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19. Singhal, Sushila, Quality of Work Life: A re-examination of assumptions,
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20. Winter R.T. Taylor and Jseroos, “Trouble at Mill Quality of Academic Work
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INTERNET SOURCES

1. Indian Railways Facts and Figures (2011-2012). Ministry of

Railways, Government of India, 2012. Retrieved 21st July 2013.

2. “History of Indian Railways”. Irfca.org. Retrieved 2012-12-15.

3. “Milestones”, Indian Railways South Central zone portal. Retrieved 15 June
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4. www.chrmglobal.com/Articles/183/1/Quality of Work Life
5. www.citehr.com
6. www.economywatch.com
7. www.emraldinsight.com
8. www.indianjournals.com
9. www.indianrailways.com
10. www.oxfordjournals.com
11. www.scr.in

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