4/28/2019 Comparative study between Flipkart and Amazon India
Comparative study between Flipkart
and Amazon India
Dear sir/madam,
I am a student of “Dr. S. S. Bhatnagar University Institute of Chemical Engineering & Technology”
pursuing my M.B.A program and as a part of curriculum, I am conducting a survey on “comparative
study between ipkart and amazon”. I request your free and genuine response to the following
questionnaire. Information provided by you will be kept con dential and used for academic purpose
only.
* Required
Age
18-21
21-25
>25
Gender
Female
Male
Have you ever done online shopping?
Yes
No
https://docs.google.com/forms/d/e/1FAIpQLSfUYu7yTkCjp0eIn446ww9Jy97Qj9epSFJaenIYyNcfUsjR1Q/viewform 1/6
4/28/2019 Comparative study between Flipkart and Amazon India
Do you consider online shopping safe?
Yes
No
Important factors encouraging online shopping *
low price
Time saving
Greater variety of product
Easier and more convenient
others
Factors discouraging online shopping
Need to provide personal data
problematic payment process
inconvenient delivery
Fear of fake product
Other:
How often do you shop online?
once in a month
once in two month
more frequently
more often
https://docs.google.com/forms/d/e/1FAIpQLSfUYu7yTkCjp0eIn446ww9Jy97Qj9epSFJaenIYyNcfUsjR1Q/viewform 2/6
4/28/2019 Comparative study between Flipkart and Amazon India
Which online site will you prefer?
Amazon
Flipkart
Other:
Which online service is more satis ed in terms of products,
customer care and delivery service ?
Amazon
Flipkart
Other:
How do you choose online shopping site ?
Referred by friends
Advertisment
online reviews
Have your encountered any problems with online shopping site?
if yes, by which one
Amazon
Flipkart
Others
https://docs.google.com/forms/d/e/1FAIpQLSfUYu7yTkCjp0eIn446ww9Jy97Qj9epSFJaenIYyNcfUsjR1Q/viewform 3/6
4/28/2019 Comparative study between Flipkart and Amazon India
In terms of pricing, with which online shopping site you are
satis ed ?
Flipkart
Amazon
Others
Which online shopping site will you suggest to your family and
friends ?
Amazon
Flipkart
Others
Does promotional activities impact your purchasing decision ?
Strongly agree
Agree
Neither agree nor disagree
Disagree
Strongly disagree
https://docs.google.com/forms/d/e/1FAIpQLSfUYu7yTkCjp0eIn446ww9Jy97Qj9epSFJaenIYyNcfUsjR1Q/viewform 4/6
4/28/2019 Comparative study between Flipkart and Amazon India
How con dent are you that your personal information is kept
con dential when buying products online ?
Extremely con dent
Quite con dent
Moderately con dent
slightly con dent
Not at all con dent
Customer assistance after purchase from Flipkart is good ?
Strongly agree
agree
Neutral
Disagree
Strongly Disagree
Customer assistance after purchase from Amazon is good?
Strongly agree
Agree
Neutral
Disagree
Strongly Disagree
SUBMIT
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https://docs.google.com/forms/d/e/1FAIpQLSfUYu7yTkCjp0eIn446ww9Jy97Qj9epSFJaenIYyNcfUsjR1Q/viewform 5/6
4/28/2019 Comparative study between Flipkart and Amazon India
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