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Swati A. Ingale: Providing Solutions of Customer Relationship Management Cases Through Email and Telecommunication

Swati A. Ingale provides a curriculum vitae summarizing her work experience and qualifications. She has over 2 years of experience working in insurance underwriting and customer service roles. Her objective is to work for an organization where she can use her experience and knowledge to help achieve their goals.

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Swati ingle
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90 views2 pages

Swati A. Ingale: Providing Solutions of Customer Relationship Management Cases Through Email and Telecommunication

Swati A. Ingale provides a curriculum vitae summarizing her work experience and qualifications. She has over 2 years of experience working in insurance underwriting and customer service roles. Her objective is to work for an organization where she can use her experience and knowledge to help achieve their goals.

Uploaded by

Swati ingle
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOC, PDF, TXT or read online on Scribd
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Curriculum Vitae

Swati A. Ingale

Dinakar Pthare Vasti Lane No. 1 E-mail: ingle.swati75@gmail.com


Chandan Nagar, Pune,411014. Mobile: +91 9421137386

Objective:

“To work in an organization where I can expose my experience and knowledge for the attainment of organization’s
goal and having a long term relationship with continuous career growth.”

Summary of Experience : 1 Year 6 Months

Designation: -Associate
Duration: - October 2017 to present

Job Profile:-
 It’s a Medicare Process.
 Working for Professional Liability Insurance Company in Consumer Team.
 Working as Underwriter.
 To make changes in policy as per client request.

Summary of Experience : 10 Months

Organization : Intelenet Global Services (SR Process),


Viman Nagar, Giga Space, Beta 2, Pune.
Designation : Back office executive.
Duration : From Nov 2016 to Sep 2017.
Client : Vodafone (Maharashtra and Goa)

Working Profile:

 Perform tasks email process of Postpaid Enterprise Vodafone Process.


 Reviewing Postpaid Vodafone connection billing issues and performs root cause analysis to solve billing
issues.
 Handle responsibilities of solving service incidents accurately and in a timely manner to achieve customer
satisfaction.
 Responsible for testing the new offers and procedures that newly launched in market in competitive telecom
world.
 Providing solutions of Customer Relationship Management Cases through email and telecommunication.

Roles & Responsibilities:

 Handling the customer’s complaints regarding billing issues.


 Analyze the problem of customers and providing the service feedback by concern department.
 If any corrective actions required in bill amount then provide the credit to customer’s by supportive
department authority.
 To identify, diagnoses, and resolves billing problems all over.

Team Lead Responsibilities:


 Coordinating with Team as well as Customers and to resolve the Issues and to give telecommunication
support to Customers.

Educational Qualification:

 B.E in Information Technology, from Amravati University with 59% in 2013.


 HSC from Maharashtra State Board, Amravati in 2008 with 79.00%.
 SSC from Maharashtra State Board, Amravati in 2006 with 76.40 %.

Strengths:
 Good communication and interpersonal skills.
 Can work under pressure and can meet the targets and commitment towards the given assignment.
 Sharp grasping power and retention of information
 Quick learner with an ability to share and transfer knowledge.

Personal Profiles

Name : Swati Ashok Ingale.

Date of Birth : 04-Jan-1991

Languages Known : English, Hindi and Marathi.

Address : Jijamata Nagar Mehkar Road Janephal


Tq:Mehkar,Dist: Buldana,443304

I hereby declare that the facts stated above are true and correct to the best of my knowledge.

Date: Swati A. Ingale

Place: Pune

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