“STUDY ON SAFETY AND QUALITY OF HEALTH
CARE SYSTEM IN INDIA”
Submitted in Partial fulfillment for the award of the Degree of Executive
Masters in Business Administration in Health Care Management,
Shri Dharmasthala Manjunanatheshwara Post Graduate Centre for Health
care Management& Apollo Medskills Limited - Bangalore
Submitted By
Ms. ANUSHA
Reg. no.: SDMHCM 16009
Under the guidance of
Dr.S.Sulochana
(Children Hospital Chennai)
Unity Hospital
PROJECT GUIDE
Shri Dharmasthala Manjunanatheshwara
Post Graduate Centre for Health Care Management
Mangalore – 575002
ACKNOWLEDGEMENT
The project was entitled “STUDY ON SAFETY AND QUALITY OF HEALTH
CARE SYSTEM IN INDIA” would not have been complete if not for the motivation,
encouragement and guidance that I have received right from the convincement of this
project of which I take this opportunity to express my heartfelt appreciation and gratitude.
I am highly indebted to Dr. Seema S. Shenoy, Director of SDM College of
Health Care Management Mangalore, for her constant encouragement and support
throughout the study.
My heartfelt indebtedness and deep gratitude goes to my project guide
Mr. Devraj B., General Manager – Operations, Unity Hospital, Mangalore, who
helped me at every stage of this preparation of this project report.
I would like to express my deepest gratitude to Dr. Ramya, Head –
Academic excellence, Apollo medskills Ltd, who has given her guidance and
insights during the time I spent during the project.
My deepest gratitude to Mr. Dawn Prakash, Centre head SDMHCM,
Mangalore for his constant support and guidance.
And, Finally I am extremely thankful to my parents and friends for giving
me the valuable support throughout my E-MBA Programme.
ANUSHA
INDEX:
Sl.
Particulars Page No.
No.
1 CHAPTER 1: INTRODUCTION 1-5
2 CHAPTER 2: COMPANY PROFILE 6-16
3 CHAPTER 3: RESEARCH DESIGN 17-19
CHAPTER 4: DATA ANALYSIS AND
4 20-37
INTERPRETATION
CHAPTER 5: FINDINGS, SUGGESTIONS,
5 38-43
CONCLUSIONS
6 CHAPTER 6: ANNEXURE 44-49
LIST OF CHARTS
SL. Page
Descriptions
no no
1 Table showing Age of the samples 20
2 Table showing Occupation of the samples 21
3 Table showing response towards cashless facility 22
4 Table showing Respondents preference in insurance scheme 23
Table showing updating from insurance company while using
5 24
their health insurance
6 Table showing opinion on deducting non medical expenses 25
Table showing opinion on rejection of claims from insurance
7 26
company
8 Table showing whether more time consumed to process claims 27
Table showing whether the Insurance agents have given
9 28
adequate information on how the claim procedure works
Table showing whether the Insurance Company does a
10 29
thorough checkup before providing health scheme
Table showing importance of claim management in choosing a
11 30
new policy for the next year
Table showing hospital coordinators assistance while being
12 31
hospitalized to process claims
Table showing whether the insured are aware of third Party
13 32
Administrators
Table showing whether the hospital comes up with a similar
14 policy will the respondents choose that over the insurance 33
company
Table showing whether the trauma card provided by the
15 34
Hospital has created awareness
Table showing whether the insured gets adequate information
16 35
on past related claims when inquired
Table Showing rating scale of being insured and what is
17 36
assured from the insurance company
Table showing opinion regarding cashless facility in Unity
18 37
Hospital, Mangaluru
LIST OF TABLES
SL. Page
Descriptions
no no
1 Chart showing Age of the samples 20
2 Chart showing Occupation of the samples 21
3 Chart showing response towards cashless facility 22
4 Chart showing Respondents preference in insurance scheme 23
Chart showing updating from insurance company while using
5 24
their health insurance
6 Chart showing opinion on deducting non medical expenses 25
Chart showing opinion on rejection of claims from insurance
7 26
company
Chart showing whether more time consumed to process
8 27
claims
Chart showing whether the Insurance agents have given
9 28
adequate information on how the claim procedure works
Chart showing whether the Insurance Company does a
10 29
thorough checkup before providing health scheme
Chart showing importance of claim management in choosing
11 30
a new policy for the next year
Chart showing hospital coordinators assistance while being
12 31
hospitalized to process claims
Chart showing whether the insured are aware of third Party
13 32
Administrators
Chart showing whether the hospital comes up with a similar
14 policy will the respondents choose that over the insurance 33
company
Chart showing whether the trauma card provided by the
15 34
Hospital has created awareness
Chart showing whether the insured gets adequate information
16 35
on past related claims when inquired
Chart Showing rating scale of being insured and what is
17 36
assured from the insurance company
Chart showing opinion regarding cashless facility in Unity
18 37
Hospital, Mangaluru
CERTIFICATE
This is to certify that Mohammed Rahib student of Executive MBA in Health
Care Management, bearing the register No. SDMHCM 16023 undertook project
work entitled “A Study On Insurance And Claim Management Pathways With
ReferenceTo Unity Hospital, Mangalore” in partial fulfillment of the
requirements of the Executive Masters in Business Administration in Health Care
Management, Shri Dharmasthala Manjunanatheshwara Post Graduate Centre for
Health care Management - Mangalore & Apollo Medskills Limited - Bangalore,
and that he worked under my guidance and supervision.
The views expressed and study made is entirely his own and are based on his
empirical study accepted and recommended by the Director.
------------------------------------------------------------------------------------------
FORWARDED TO THE DIRECTOR FOR APPROVAL
Place: Mangaluru Mr. Devraj B,
Date: 20.01.2019 Project Guide
-----------------------------------------------------------------------------------------
Approved And Forwarded To The Shri Dharmasthala
Manjunanatheshwara Post Graduate Centre for Health care
Management- Mangalore & Apollo Medskills Limited - Bangalore, That
He Worked Under My Guidance And Supervision.
Place: Mangaluru Dr. Seema S. Shenoy
Date: 20.1.19 Director SDMHCM
CHAPTER 1:
INTRODUCTION
CHAPTER 2: COMPANY
PROFILE
CHAPTER 3: RESEARCH
DESIGN
CHAPTER 4: DATA
ANALYSIS AND
INTERPRETATION
CHAPTER 5: FINDINGS,
SUGGESTIONS AND
CONCLUSIONS
CHAPTER 6: ANNEXURE
