REVIEW FOR MID-TERM EXAM – Course ORGANIZATIONAL BEHAVIOR
A. General Information about MID-TERM EXAM-OB Course
Date: Monday, 05th November 2018
Duration: 65 minutes * 2 small Groups: 1st Group: 9:05 – 10:10; (23 Students)
(Including the reading time) 2nd Group: 10:20 – 11:25 (22 Students)
Include: 2 Sections:
Section A: Multi-choices: 30 – 40 Questions => Maximum: 60 Marks
Section B: Writing: Choose 2 in 3 Questions => Maximum: 40 Marks
(Short Answers) Total 100 Marks
Requirements: Specific, proper Example
Closed Book Exam
Students must not remove the examination paper from the examination room
and must hand it to the Lecturer (Invigilator) at the end of the examination.
B. ANSWER SHEET for SECTION A (60 marks)
ANSWER SHEET
Please, mark a your choice on the relevant box
Ques. Your choice Ques. Your choice
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Review for Midterm Exam – Organizational Behavior P a g e 1/4 By Tran Minh Thu
C. WRITING for SECTION B (40 marks) => Suggestions for Review as Follows:
Chapter 1: INTRODUCTION TO ORGANIZATIONAL BEHAVIOR
1.1 Preliminary Concepts:
Management (Definition, Functions, Roles)
Organizations
Managers’ Roles
Skills for managers
Effectiveness vs. efficiency
1.2 Understanding Organizational Behavior
Behavior
Organizational Behavior
Five levels of analysis
Goals and Forces to OB
1.3 Basic approaches (Focus on “System Approach”)
1.4 Limitations of Organizational Behavior
1.5 Continuing challenges
Chapter 2: CONCEPTS OF INDIVIDUAL BEHAVIOR
2.1 Personality
Definition
Personality Determinants
Personality Traits
Personality and Self-concept
Personality and beliefs
The Big Five personality model
MBTI
Application
2.2 Perception
Definition
Factors that influence perception
Attribution Theory
Fundamental Attribution Error
Self-Serving Bias
Selective perception (Halo Effect… Contrast Effects…)
Application
2.3 Learning style
Definition
OB Modification (OB MOD)
Application
Review for Midterm Exam – Organizational Behavior P a g e 2/4 By Tran Minh Thu
Chapter 3: VALUES, ATTITUDES AND JOB SATISFACTION
3.1 Values
Definition (Value, Value system, Terminal Values, Intrumental Values)
Dominant Work Values in Today’s Workforce
Hofstede’s Framework for Assessing Cultures
Application
3.2 Attitudes and cognitive dissonance
Definition
Three components of attitudes
Cognitive dissonance
Application – Attitude Surveys
3.3 Job satisfaction
Definition
Responses to Job Dissatisfaction
Application
3.4 Emotion
Definition
Emotional intelligence (Five dimensions: Name, Meaning)
Emotional Labor (felt emotions, displayed emotions)
Types of Work-Related Behaviors
Application
Chapter 4: MOTIVATION
Review for Midterm Exam – Organizational Behavior P a g e 3/4 By Tran Minh Thu
4.1 Definition (Motivation, Reward, Intrinsic vs. Extrinsic Reward, Needs)
4.2 Hierarchy of needs theory (Abraham Maslow)
Lower/Higher-order needs,
Deficit/ Progression principle,
Opportunities for satisfaction in MASLOW’S HIERARCHY of human needs
4.3 ERG theory (Clayton Alderfer)
Existence needs
Relatedness needs
Growth needs
Frustration-regression principle
Application
4.4 Acquired needs theory (David McClelland)
Need for Achievement (nAch)
Need for Power (nPower)
Need for Affiliation (nAff)
Application
4.5 Two-factor theory (Frederick Herzberg)
Hygiene factors
Satisfier factors
Application
4.6 Theory X/Y (Douglas McGregor)
4.7 Comparison of Maslow’s, Alderfer’s, McClelland’s and Herzberg’s
MOTIVATION THEORIES
4.8 EQUITY theory (J. Stacy Adams)
Perceived inequity.
Perceived equity
Application
4.9 EXPECTANCY theory (Victor Vroom)
Expectancy (E)
Instrumentality (I)
Valence (V)
Application (What to do to maximize E, I, V)
4.10 Goal Setting Theory (SMART, SMARTER) => Application
4.11 “BEHAVIOR” Approach - Reinforcement theory => Application
4.12 Motivation to change attitudes: by meeting their needs, their expectancy,
equity in the workplace
4.13 Motivation to change behaviors: by OB modification
4.14 Motivational drives: intrinsic vs. extrinsic motivation
4.15 Ken Thomas’s Model of Intrinsic Motivation
Review for Midterm Exam – Organizational Behavior P a g e 4/4 By Tran Minh Thu
