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Check in Procedures

The document outlines hotel check-in procedures, including: 1. Registration requires collecting guest information and is a legal contract between the hotel and guest. 2. There are different procedures for guests with reservations, walk-ins, VIPs, groups, foreigners, and those with minimal luggage. 3. Room assignments are based on availability and status codes like vacant, occupied, or do not disturb. VIPs receive special treatment like advance room assignments, amenities, and a personal attendant to ensure their comfortable stay.

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Bolo Dragos
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4K views11 pages

Check in Procedures

The document outlines hotel check-in procedures, including: 1. Registration requires collecting guest information and is a legal contract between the hotel and guest. 2. There are different procedures for guests with reservations, walk-ins, VIPs, groups, foreigners, and those with minimal luggage. 3. Room assignments are based on availability and status codes like vacant, occupied, or do not disturb. VIPs receive special treatment like advance room assignments, amenities, and a personal attendant to ensure their comfortable stay.

Uploaded by

Bolo Dragos
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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CHECK IN PROCEDURES

By: Dr. Bhavya Khamesra


REGISTRATION

 Registration is the process of gathering information


about the guest. It is mandatory as per law. It is
valid contract between hotel and guest, in which
hotel offers safe and secure boarding and lodging ,
and guest accepts to pay for the services.
 Small hotels maintain a registration register at the
front desk . The guest fills all details like his name,
address, no of persons, purpose of visit, going to,
and sign it . He has to give proper identity proof like
driving licence, adhar
 Star hotels maintain loose registration forms , get it
filled by guests and then file it
 Then a guest account is created by receptionist.
We will take the amount of his stay in advance.
Guest can pay by cash/ card
 Then room is allotted to him according to his
preference
 Then he is informed about the hotel facilities and
room facilities
 Bell boy is called to escort the guest to his room
along with the luggage
FOREIGNERS REGISTRATION
 Foreigners fill a C form , give their passport and
visa photocopy / scan
 The hotel has to keep record of the foreigners
staying in the premises according to foreigner’s
registration act 1946.
 It has to be filled by all persons who are not Indian
nationals, ( except Nepal and Bhutan)
 Hotel has to send this information to nearest
FRRO( foreigners regional registration office),
within 24 hours of the arrival.
DIFFERENT CHECK IN PROCEDURE FOR
 Guest with confirmed reservation
 Walk in guest

 VIP

 Group/ crew

 Scanty baggage

 Foreigners

There is slight change in all


ASSIGNMENT OF ROOM
 Room status is very important to maintain

V Vacant
O Occupied
DND Do not disturb
LO Lock out
SO Sleep out
SO Stay over
SB Scanty baggage
NC Not cleared
DL Double lock
D Departure
US Understay
VIP PROCEDURE
 Very important persons/ commercially important
persons
 Head of states, PM, CM, MLA, film stars, sports
persons, artists, travel writers, tour operators, govt.
officials, airline crew,
 VIPs are escorted from airport to hotel by senior
managers/ GRE
 Welcome in lobby, registration card filled, suite
allotted in advance, only signature is required
 Special arrangements in room, preferably room with
view, suite, king sized bed

 VIP amenities list is checked, Full bar, dry fruit try,
fruit basket, full vanity box,
 Butler is allotted ( personal attendant for VIP).
Butler will take care of all requirements, table
booking, laundry, taxi booking, spa booking
meeting arrangements during his stay. He will
ensure comfortable stay.
 Bill kept ready , VIP’s signature taken in room and
bill settled by the sponsors / government
GROUP ARRIVAL
 Tourist group/ marriage group/students ,
 > 10 guests called group, Bulk business

 Large number of guests at a time in lobby, at


reception
 Talk with Group leader/ tour leader/ escort , he will
give rooming list , allot rooms accordingly, try to
allot on same floor, block in advance
 Get registration cards filled, make sure all are
signed, keep keys ready, group leader will handle
keys
 Bell boys should tag luggage, take luggage to
correct room

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