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Coach Department: Reports To: Level: Feeder Jobs Next Move: Rock Your Future

The document describes the Coach position at a restaurant. As a Coach, one provides station training to new team members and helps implement management initiatives. Key responsibilities include applying high standards to the training process, demonstrating expertise in assigned stations, communicating effectively, and leading others through consistent demonstration of excellence. The ideal candidate will have college experience and hourly team member experience, and skills in training, providing feedback, and multi-tasking.

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Lancemachang Eugenio
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35 views2 pages

Coach Department: Reports To: Level: Feeder Jobs Next Move: Rock Your Future

The document describes the Coach position at a restaurant. As a Coach, one provides station training to new team members and helps implement management initiatives. Key responsibilities include applying high standards to the training process, demonstrating expertise in assigned stations, communicating effectively, and leading others through consistent demonstration of excellence. The ideal candidate will have college experience and hourly team member experience, and skills in training, providing feedback, and multi-tasking.

Uploaded by

Lancemachang Eugenio
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOC, PDF, TXT or read online on Scribd
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Coach

Department: FOH or BOH


Reports to: Management Team
Level: Technical Expert

Feeder Jobs Next Move


 Quality Team Member  Quality Team Member
 NSO Trainer
 FOH Shift Manager
 Kitchen Manager

Overview:
Provides station training to new Team Member trainees. Partners with
Management team to implement and integrate initiatives and projects.
 Serves in a leadership and training/coaching role to Team Members
while executing each aspect of the job to Standards of Excellence
 Functions as Team Member change agent for all communications,
initiatives, projects, and programs as directed by RM
 Directs all aspects of the learning process for new Team Members

Responsibilities
 Applies standards of excellence and coaching/training methods to
the training process for all new Team Members
 Uses time and resources wisely; multi-tasks to accomplish station
duties while coaching and training others
 Employs strong communication skills in providing feedback to all
Team Members during and after formal training
 Demonstrates knowledge and expertise for assigned station
 Provides input into the function and operation plan for the
restaurant.
 Recommends appropriate courses of action to improve processes
and functions within the restaurant
 Functions as a change agent for the restaurant by leveraging
communication from RM to gain full participation and integration
from respective Team Members
 Educates Manager Trainees on station function and purpose
 Assists Manager Trainees in developing a management plan for
respective station
 Completes all assigned tasks throughout the shift
 Maintains pace and energy throughout the shift
 Demonstrates consistent passion for teaching others Standards of
Excellence
 Within the scope of Excellence, works independently to complete
work and solve problems
 Contributes through actions and attitudes to creating a Great Place
to Work

Rock Your Future


 Personifies attributes outlined in the Operations Manifesto

Relationships
 FOH Team Members
 BOH Team Members
 Management Team
 Guests

Skills/Qualifications
 At least Second Year College
 Hourly Team Member experience (in months?)
 Ability to train others
 Ability to effectively provide feedback
 Demonstrates station expertise
 Leads the team through consistent demonstration of Brand
Excellence and professionalism
 Knows and performs to standards:

Competencies
Excellence as a Leader
 Lives the Manifesto
 Strong Communicator
 Ability to multi-task and manage time
 Respected by peers and managers
 ·Hold self and others accountable
 Consistent and reliable
Demonstrates Fun, Friendly, and Engaging Behaviors
 Stops, Looks, and Thanks Guests and Teammates
 High energy
 Passion for the job and training
 Goes above and beyond for both the Guest and the Team

Bigg’s Diner Attributes


 Individual Contributor and Technical Expert Attributes

Rock Your Future

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