Acknowledgement
First and foremost, we would like to thank miss karishma mohonee, our lecturer for her valuable
guidance and advice. She inspired us greatly in this team work. Her willingness to motivate us
contributed tremendously to our project.
Besides, this project would not have been possible without the help of the employers and employees of
LUXCONSULT Ltd. We are particularly grateful to the general manager of LUXCONSULT LTD mr and the
employee mr dushant damonaiko. We thank the company for providing us with a good environment and
facilities to complete this project.
TABLE OF CONTENTS:
Definition of management
Roles and Responsibilities of a managerial position
Job Duties of a manager
What Makes a Good Manager?
Functions of a manager
Insight of LUXCONSULT (MTIUS) LTD
Organization Chart of LUXCONSULT (Mtius) Ltd
Definition of manager
A manager can be described as 'someone who handles or directs with a degree of skill'. But this
definition is not rigid as are the responsibilities. Alternatively, you can think of a manager as
someone who controls resources and expenditures. A manager has 4 basic roles to play in such
areas as planning, organizing, directing or leading and supervising. Is this all that it takes to
become a manager? Unfortunately not; you have to be answerable for failures while credit may
not be given to you for successes (unless you are the owner). To understand how to prepare for
management responsibilities, let's look first at desirable managerial characteristics:
Attributes Of an Outstanding Manager
An outstanding manager is respected by both his peers and upper management. He is respected
because he possesses qualities which others wish to have.
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1. Manager Is A Task Maker: A manager sets realistic targets achievable through hard work and
breaks them up to share them among the team members.
2. Industrious In Nature: Typically characterized by a hard working nature and perseverance to
work meticulously to promote goals.
3. Approachable: He is a vivid listener and is easily comprehendible. Available for discussions
and is eager to help solve matters.
4. Respectful: It is perhaps for this character that he inspires respect from teammates. He never
disrespects an individual nor does he demand the impossible. He has a perfect judgment of
individual capabilities, so he acknowledges difficulties and frustrations.
5. He Is Charismatic And Cheerful: Positive in outlook and bubbly in nature.
6. Never-Say-Die Attitude: Above all else, this character self-motivates the manager. It keeps
him spontaneous and resourceful.
What are the roles and responsibilities of a managerial position?
• Supervise and manage the overall performance of staff in his department.
• Analyzing, reporting, giving recommendations and developing strategies on how to
improve quality and quantity.
• Achieve business and organization goals, visions and objectives.
• Involved in employee selection, career development, succession planning and periodic
training.
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• Working out compensations and rewards.
• Responsible for the growth and increase in the organizations' finances and earnings.
• Identifying problems, creating choices and providing alternatives courses of actions.
"A manager has his cards dealt to him and he must play them." - Miller Huggins
Job Duties of a manager
The job duties of a manager can vary widely depending on the industry, but certain
responsibilities are common in all fields. Managers are responsible for managing other people,
whether be it a small team or a large department.
They are responsible for the performance of these employees, making sure that the employees
complete their duties in a timely and accurate manner. Depending on the company or
organization, managers may have the ability to hire and fire employees, or at least have
significant input into these decisions.
In many companies, there are several tiers, or levels, of management. Managers supervise
employees at one level but may have to report to higher management as well. A good manager
has respect for all his or her employees, and understands how to encourage and motivate
employees in a positive way. If a manager is knowledgeable in his or her fields but is not work or
communicate well with other employees, he or she will often be an ineffective manager.
What Makes a Good Manager?
Interpersonal relationship skills
If you want cooperation from your team or employees, pay attention! Practice empathy and
respect the personal values, opinions and ideas with the people you interact with. Listen and
respond and offer praises and encouragements when they make progress. By doing that you will
enhance their self esteem build trust.
As the boss, your ability to develop trust and confidence, resolve problems and issues will result
in a productive, goal oriented work group. You should encourage your team to ask for help, get
involved and participate.
Communication skills
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A manager is the middle person in between the top management level and the team that reports
to him. He has to ensure that communication is smooth and conveyed clearly to avoid
misinterpretations and dissatisfaction. It's useful to develop your negotiation and customer
service skills, especially if you deal with clients.
A good planner
In order for you to achieve long term goals and commit to strategies for substantial earnings, you
have to communicate the vision of the company to your subordinates. You break down and
clarify the goals that each team or individual have to perform and assign work schedules and
strategies.
It also involves thinking and planning out strategies on how to improve quality and also being
cost conscious and effective. Having goals and planning out the directions allow for effective
time management and saves cost and resources.
Decision maker
The daily routine of making decisions include determining how to approach an employee who is
not performing or lacking progress and how to bring about change to the organization and its
team. It is essential that your day to day decision is based on what's important, what's right and
not who's right.
Leadership skills
Your position entails you to guide and give direction so that the team can perform effectively.
You offer on the job coaching, training and support. In order for individuals to meet the needs
and objectives, they may need extra input, information or skills.
The performance of your team depends on your abilities to empower them. How well a person
performs depends on his motivation. Your task as the boss is to encourage and coach others to
improve themselves and the quality of their work. You need to instill in them the desire to excel
and accept responsibility and self management.
Appraiser
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You need to have the capacity to evaluate and examine a process or procedure and decide on the
best choice to produce an outcome. You look at the importance, quality and values and then
taking the best approach.
Functions of a manager
Being a manager involves many different tasks. Planning, organizing, leading and controlling are
four of the main functions that must be considered in any management position. Management is
a balancing act of many different components and a good manager will be able to maintain the
balance and keep employees motivated
Planning
The first component of managing is planning. A manager must determine what the organizations
goals are and how to achieve those goals. Much of this information will come directly from the
vision and mission statement for the company. Setting objectives for the goal and following up
on the execution of the plan are two critical components of the planning function. For example, a
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manager of a new local restaurant will need to have a marketing plan, a hiring plan and a sales
plan.
Organizing
Managers are responsible for organization of the company and this includes organizing people
and resources. Knowing how many employees are needed for particular shifts can be critical to
the success of a company. If those employees do not have the necessary resources to complete
their jobs, organization has not occurred. Without an organized workplace, employees will see a
manager as unprepared and may lose respect for that particular manager’s supervisory
techniques.
Leading
Managing and leading are not the same activity. A manager manages employees; this person
makes sure that tasks are completed on time and policies are followed. Employees typically
follow managers because he or she is the supervisor and in-charge of employees. Employees see
a leader as someone that motivates them and guides them to help meet the firm’s goals. In an
ideal situation, the manager also serves as the leader. Managers who want to lead effectively
need to discover what motivates their employees and inspire them to reach the company
objectives.
Controlling
The controlling function involves monitoring the firm’s performance to make sure goals are
being met. Managers need to pay attention to costs versus performance of the organization. For
example, if the company has a goal of increasing sales by 5% over the next two months, the
manager may check the progress toward the goal at the end of month one. An effective manager
will share this information with his or her employees. This builds trust and a feeling of
involvement for the employees.
INSIGHT OF LUXCONSULT (MTIUS) LTD
LUXCONSULT(MAURITIUS) LTD is a company of consulting engineers incorporated in 1990.The
firm provides services in all fields of Project Management, Civil and Structural Engineering, Road
Engineering& Surveying, Water& Sanitation and Irrigation Engineering ,Feasibility Studies, Master
Plans, Environment and Traffic Impact Assessment reports (EIA& TIA reports),Project Evaluation ,
Design, Planning and Supervision.
The full Staff of LUXCONSULT (MTIUS) LTD consists of eight Professional engineers and four
technical officers specialized in project management, road design, engineering survey, hydrology,
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infrastructural and structural engineering, supervision, design/Auto CAD operators and three officers as
secretarial and administrative personnel.
Other specialist staffs such as Sociologists, Economists, Environmentalists, Enumerators, etc. are
recruited on contract basis as and when required, if not available within LUXCONSULT S.A.GRAND
DUTCHY OF LUXEMBOURG who provides LUXCONSULT (Mtius) Ltd with all backstopping. The
current organization chart of Luxconsult (Mtius) Ltd is shown in figure 1 overleaf.
BOARD OF DIRECTORS
TECHNICAL ASSISSTANCE
LUXCONSULT S.A
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PROCUREMENT MANAGEMENT ADMINISTRATION/FINANCE
PRODUCTION LOGISTICS
INFRASTRUCTURES DRAWING OFFICE/IT
STRUCTURE TOPOGRAPHY
WATER/SANITATION QUALITY MANAGEMENT
SYSTEM
QMS
LUXCONSULT S.A
Figure 1 – Organization Chart of LUXCONSULT (Mtius) Ltd
At Luxconsult (Mtius) Ltd the management functions can be described as follows:
The Functional Managers (Departmental Heads) take the responsibility of one particular type of
activity being carried out by the department staff and will also supervise the employees who are
involved on any project. For example, the head of department of STRUCTURE will be
responsible for all works carried out by his team consisting of Engineers and Technical Officers
and he is the one who will report to higher management in case of query or problem.
The General Manager / Director is responsible for organizing regular meetings with the
Functional Managers and hence discuss about the shortcomings in the existing system and
consequently elaborate on methods to be used to enhance and improve on the same.
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The General Manager / Director has the main function to overview the performance and activities
carried out by all the departments failing under his responsibility and he is also responsible to
ensure a proper coordination between the teams.
Managers are basically trained on a regular basis though seminars , presentation , talks , etc. For
the following reasons:
Develop and enhance their working skills; a skill is an acquired and learned ability to
translate knowledge into performance.
Improve their technical, conceptual, interpersonal, communicational skills.
Focus on a team spirit concept in order to enhance the company’s capabilities in a
project.
The greatest challenge of the Management Team of Luxconsult (Mtius) Ltd is to endure the existing
competition in the local market.
̏ Time is the essence to Success. The more rapid you deliver, the happier will be the client.̋
LUXCONSULT (Mtius) Ltd is a private firm that deals with many projects and different clients
simultaneously. The implementation of some business reengineering process to derive the major benefits
in terms of cost savings, time savings and enhancement of quality of service towards the client will prove
to be the great tools to tackle setbacks that may be encountered in the construction industry and
consequently help the firm to top in this competitive environment.
The competitive advantage that is generated by the adoption of this reengineering processes will set the
company’s profile and image very high in the industry and strengthen the firm by setting up the barrier
very high for other competitors and rivals.
This project entitled as “describe the functions, roles and duties of manager and give an insight of an
organization in which the manager performs his managerial duties” was done to find out all the skills,
and ability to be a good manager. The study undertakes various efforts to analyze all of them in great
details. The manager interviewed in this project at the outset gives the clear idea of his ability and skills
to do that job in the existing company. From that study, we were able to find out some important skills
that is required to be a good manager, for example, be congruent, build trust, use skillful language and
become a good listener. It is also clear from the study that the manager is so eager in motivating his
employees and their present effort for it, is so for effectiveness.
