JOB DESCRIPTION
POSITION: Healthcare Assistant (Agency)
RESPONSIBLE TO: Care Home Shift Manager
JOB SUMMARY:
To provide a high standard of resident care in the home and undertake certain domestic duties.
To provide a safe and caring environment that promotes the residents’ physical, emotional
and psychological well-being.
RESPONSIBILITIES AND DUTIES:
1 To provide a high standard of care, including hygiene, continence, mobility, dressing
and general care.
2 To ensure the residents’ privacy and dignity is maintained at all times
3 To answer emergency bells or calls from residents immediately and seek further
assistance if necessary.
4 To assist residents with whatever they need, maybe even just for company,
reassurance or a refreshment.
5 To join with other staff to work as a team in helping prepare residents for bed or
assisting them in the morning, as directed by the person in charge.
6 In the time available between attending to residents undertake domestic, as directed
by the person in charge.
7 To follow care plans provided.
8 To communicate with the Home Manager and the person in charge both verbally and
in writing about the residents’ general condition and developments in the home.
9 To promote a safe and caring environment maintaining general tidiness and
promoting a homely atmosphere.
10 To work as a team with those staff on duty and communicate between each other.
11 To greet any visitor with courtesy and ensure identification is sought with reference to
security.
12 To answer the telephone and take messages as required.
13 To adopt a positive and pleasant attitude, an approachable manner and give
attention to residents’ needs.
14 To uphold the key principles of residents’ rights, citizenship, independence, choice,
privacy, fulfilment and dignity.
15 To maintain confidentiality and discretion in communicating personal matters to
senior and other members of staff and other residents and relatives.
16 To respect residents’ beliefs and values.
17 To conform at all times with the company health and safety at work policy.
18 To have knowledge of general procedures of care homes and aim to conform at all
times with all procedures in the home.
19 To have good knowledge of the following procedures and know what to do in events
that may occur:
FIRE ABUSE/SAFEGUARDING
HEALTH & SAFETY ACCIDENT & INCIDENT
MOVING & HANDLING FIRST AID
20 To be involved in the making of and serving of light meals and beverages.
21 To be aware of how and when to use the whistle blowing procedure.
22 To maintain accurate notes and records of residents and to hand over information to
staff that is relevant to the ongoing care of individual residents.
23 To be available to attend all mandatory training and other appropriate training as
determined by the Nightingale Healthcare Solutions Ltd.
24 To carry out such other duties as may be reasonably required by the Home Manager
or person in charge.
PERSON SPECIFICATION:
1. Have an interest in working with people with the elderly, learning disabilities and/or mental
health issues.
2. Be totally reliable, trustworthy and honest.
3. Be self motivated and organised.
4. Be flexible and able to work unsupervised.
5. Be caring and sensitive to the needs of others.
6. Use initiative and have common sense.
7. Be able to work as part of a team.
8. Be a good communicator.
EXPERIENCE & QUALIFICATIONS:
Previous experience working within a care environment.
