Name Class
English for International Tourism Intermediate Unit Test 2A
Answer all 40 questions. There is one mark per question.
GRAMMAR: MULTI-WORD VERBS
Complete the sentences. Choose a), b) or c).
1 What time do you want me to _____ you _____ from the airport?
a) put ... up b) pick ... up c) turn ... up
2 When our car _____ I knew we would miss our flight.
a) broke down b) dropped off c) held on
3 My sister _____ me _____ at the station.
a) found ... out b) hung ... around c) dropped ... off
4 We were _____ for over an hour at customs.
a) found out b) taken off c) held up
5 Don’t worry if you miss the bus, you can always _____ a later one.
a) get on b) find out c) get through
6 How well do you _____ your colleagues?
a) pick up b) get on with c) get on
7 Although I tried phoning a few times, I wasn’t able to _____ to the airline.
a) fill in b) turn up c) get through
8 If we _____ at 5 a.m., we should arrive at the hotel by noon.
a) set off b) break down c) drop off
9 Thank you so much for _____ us _____ for the night. It was lovely seeing you again.
a) hanging ... around b) picking ... up c) putting ... up
10 The flight from Vienna to Zurich _____ in 20 minutes.
a) holds up b) takes off c) gets on with
11 I sent him a text to find out what time he was _____.
a) holding up b) turning up c) picking up
12 If you have any comments on the service you received, please _____ one of our feedback forms.
a) fill in b) put up c) get through
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13 Did you manage to _____ why our flight was delayed?
a) take off b) drop off c) find out
14 My flight was cancelled and I had to _____while they transferred me to a different flight.
a) put up b) hang around c) fill in
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VOCABULARY: ROAD, RAIL, AIR AND SEA
Complete the table using words from the box. Use each word once only.
ashore baggage claim carriage deck dining car purser
roundabout runway signals sleeper starboard stopover toll bridge
Air Rail Road Sea
baggage claim
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VOCABULARY: MEANS OF TRANSPORT
Complete the sentences below. Choose the correct answer for each one.
1 The open return ticket gives you the [speed / flexibility / comfort] to catch a train at any time that you
want.
2 We were amazed at the [speed / safety / punctuality] of trains in Japan. They always arrived at the exact
time given on the timetable.
3 My aunt said that when you travelled on the Orient Express, you knew you would travel in [comfort /
price / speed] and style. She always said it was an elegant way to see Europe.
4 There was a special discount on the [productive use / price / flexibility] of tickets for all students.
5 He found it surprising that [speed / comfort / safety] wasn’t an issue with the transport police and that
people were allowed to sit on the roof of the train.
/5
PROFESSIONAL SKILLS: DEALING WITH CUSTOMERS’ PROBLEMS
Complete the gaps (1–9) in the text below using the words in the box.
argue blame do excuses listen look interrupt questions understand
When dealing with customers’ problems there are certain dos and don’ts to consider. Firstly, let the customer
talk and 1_______________ carefully. If you want to say something, don’t 2_______________ them but wait
until they have finished speaking. To show interest, you should 3_______________ at the customer when they
are speaking and ask 4_______________ to make sure you have all the information you need. It also helps if
you show empathy. You can do this by telling them that you 5_______________ how they feel. Remember,
whatever you do, do not 6_______________ with the customer or 7_______________ colleagues. The best
way to deal with a customer’s problems is to promise you will 8_______________ something to improve the
situation rather than make 9_______________.
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TOTAL / 40
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