ADITYA PITANI

765-239-9392
adityapitani@gmail.com

PROFESSIONAL SUMMARY
 Over 4+ Years of extensive IT experience in SDLC phases, including requirement analysis
gathering, design, develop, test and implement Enterprise Level Applications as per ITIL
standards on ITSM platforms.
 Experience as a ServiceNow Analyst, and Developer in CMS. Worked on ServiceNow Geneva and
other higher versions.
 Overall responsibility, including management, maintenance, upgrades, and improvements for IT
Service Management application (ServiceNow) and underlying ITIL Processes.
 Gathering business requirement from Stakeholders and shaping them to Technical Documents.
 Have Strong Knowledge on managing groups, Roles, ACLs, Incident, Problem, Change, Knowledge
and Request Management. Alongside with Scripting and Customizing Workflows, Business Rules,
Client Scripts, UI Policies, and Script Includes.
 Supported Service Catalog - Multi-catalog management and Diagnostic and debugging utilities,
in Helsinki Upgrade
 Worked on upgrade from Geneva to Helsinki, owing to flexible enhancements by Helsinki.
 Initiates while participating in planning, analysis and implementation of solution in support of
business
 As a ServiceNow Business Analyst assists in the development and delivery of technical and
process Oriented solutions and recommendations in support of the production environment.
 Working at a high level of most phases of systems analysis and considers the business
implications of the application of technology to the current and future business environment.
 Expertise in architectural design, development and implementation of applications for various
business areas like government, trading, banking, financial, health, Insurance, Auditing,
inventory management and other industries with more concentration on the designing of
systems using Visio.
 Leveraging knowledge and experience to deliver end-to-end methodologies within Service Now,
which includes architecting technical implementation of IT Infrastructure Library (ITIL) processes,
organizing and prioritizing development effort, interfacing with vendors and management, and
coordinating effort of administrators. Expertise in creating and maintaining Access Control Rules
for securing and providing the right access to right person/role.
 Script Includes by using Glide Form, Glide System and Glide Record objects used by several other
important objects. Facilitating rollout of new applications and modules.
 Worked on Various Web Services Integrations using SOAP and REST.
 Client sides Scripts, Glide API’s, Inbound email Actions, SNOW OOB implementations.
 Server-side Script’s Business Rule, Script Include, Processors. REST API, Table API’s, SOAP web
services. MID server Integrations. Background scripts. Task relationship, many-to-many, one too
many. Reports customization, Database views
 Migrating data across Instances and platforms by configuring Data Sources, Transform Maps.
 Configured Complex workflows including active Directory Orchestration activities
TECHNICAL SKILLS
ITIL: ITSM, Service Now, JavaScript, HTML, CSS, Bootstrap, Angular JS
Programming Languages: C, C++, Java, SQL, PL/SQL
Scripting Language: JavaScript, HTML, CSS, Ajax, XML
Database: Oracle 10g, MySQL, DB2
Software Methodologies: SDLC, Waterfall, Agile, XP, Scrum
Database Tools: SQL Client, TOAD, SQL Developer
Web/Application Servers: IBM Web Sphere 6.x, Web Logic 10, Apache Tomcat
IDE: Eclipse, Net Beans, TOAD, RAD

E D U C AT I O N
KL University, India
Bachelor of Technology in Electronics & Computer Engineering

PROFESSIONAL EXPERIENCE
Client: AMwins group, Charlotte, NC March 2018- Present
Role: Sr ServiceNow Developer

Responsibilities:

 Involved in gathering the requirements from the business team and writing the technical design
documents.
 Implementation and upgrading with the ServiceNow ITSM platform (Incident, Problem and
Change) Management Processes, Building Service Catalog.
 Maintenance and Custom Application Development in ServiceNow.
 Performed configurations and customizations of Service Now applications like Service Catalog,
Incident and Change. Involved in working and developing of ServiceNow plugging and
customizations.
 Involved in configuring the Business Rules, Client Scripts, UI Policies, and Data Policies in the
ServiceNow.
 Created server-side scripts and client-side scripts, script includes, scripted Web Services.
 Performed system and application configuration and management. Provide level 2 customer
support of tickets assigned to the ServiceNow team.
 Manages data with Tables, the Import Sets, and Update Sets.
 Strong skill set in the Service Now suite development including SOAP/REST integration, Web
services, Discovery, Workflow.
 Created functional and technical specifications documents for various ServiceNow modules
 Implementation, Customization and Maintenance of ITIL modules such as Incident, Change,
Problem, Knowledge, Service Catalog in ServiceNow
  Worked on creating and configuring the Applications, Modules, Business Rules, Client Scripts, UI
Actions, UI Macros in ServiceNow
 Involved in configuring the Data Policies and UI Policies as per the requirements
 Coordinating the instance upgrade activities and migration activities using Update Sets
 Worked on change management module by enhancing the tool to the stakeholders and made it
easy to understand
 Worked on loading the data into ServiceNow using import sets
 Designed Content Management System which involved layout, CSS, and Service Catalog work.
 Utilized the Service Now Service Catalog for users to create Service Requests and Service Items
and worked on integrating Service Now with external SOAP and REST based web services.
 Performs migration activities (Dev to QA, QA to Prod).
 Prepared UAT test cases and performed User acceptance testing on all the expected features
behavior.
 Planed& executed Windows/Unix, Network Discovery through SNOW Discovery and day to day
Discovery & troubleshooting Tasks
 Maintained and administered the implemented instance of ServiceNow and performed tasks
such as Configuring Users, company, site, location and other existing fields, Support Groups,
assignment rules, categorizations, CI data, SLA etc.

Environment: Agile/Scrum, ServiceNow, XML, HTML, Angular JS, SOAP, Asset Management, Incident
Management, Problem Management, JavaScript, Windows 7

Client: Nissan Motor co, Ltd, Denver, CO May 2018 – Feb 2019
Role: ServiceNow Developer

Responsibilities:
 Implementation, Customization and Maintenance of ITIL modules such as Incident, Change,
Problem, Knowledge, Service Catalog.
 Develop / Configure workflows, forms, and underlying logic using SCRUM / Agile methodologies
 Worked on loading the data into Service-Now using import sets.
 Imported Configuration Items (CI) from third party applications using import set tables.
 Involved in migration between various Service-Now instances using Update Sets.
 Loaded assets into SNOW from third party system using Web Services and Import Sets.
 Involved in customizing the forms for the Incident, Change and Problem Management ITIL
processes.
 Involved in providing production support for service catalog, incident, problem, change, release,
and deployment task and knowledge management modules in ServiceNow platform.
 Access Automation using REST Integration and Scripted Web Services.
 Responsible for designing, analyzing and developing business application which involved
customization and workflow administration, data imports, custom scripting using java script.
 Created custom tables, based on business needs.
 Configured ITSM 7.6(Incident, Problem, Change and Asset Management), AIE, LDAP, Kinetic
Survey.
 Worked on Email Notification, Reports and Database views.
  Responsible for creating various workflows for Change Management, Problem Management,
Service Requests and SLA's.
 During development, worked with JavaScript, XML to create front-end and back-end components
such as forms, buttons, views, pages, business rules and workflows.
 Worked on integrating ServiceNow with external SOAP and REST based web services.
 Customized Helsinki Service Portal and powered them using Angular JS and Jelly Scripting.
 Development of Service catalog - catalog items, designing workflows and execution plans.
 Excellent knowledge on code migration between various ServiceNow environments using
Update Sets.
 Responsible for the acceptance, identification, storage and withdrawal of all supported CIs.
 Responsible for ensuring that all the CIs are registered, and these records are correct and up to
date.
 Worked on creating users, roles, groups and Configured LDAP Server and LDAP Listener for
updating the user and group table record.
 Created/Update Sets to migrate customizations from Development instance to Test, UAT and
Production Instances.
 Played a significant role in developing policies and processes related all areas of the software
asset lifecycle and defined strategies for managing and optimizing software asset usage.
 Integrated Microsoft SCCM with Service Now for pulling the entire configuration item into
Service Now.
 Creating custom UI pages using Jelly scripting in ServiceNow.
 Creating multiple control conditional expressions using jelly scripting and other jelly tags.

Environment: Agile/Scrum, ServiceNow, XML, SQL, DISCOVERY, HTML, Angular JS, SOAP, REST, JavaScript,
Incident Management, Change Management, Problem Management, Jelly Scripting, SCCM, Windows 7.

Client: Indiana Tech Fort Wayne, IN May 2017 - April 2018

Role: ServiceNow Developer/Administrator

Responsibilities:
 Hands on experience working on SaaS (Software as a Service) based tools (Service Now), with
focus on implementing ITIL processes.
 Implementing Service Catalog, Incident Management, & Change Management with extensive
knowledge on Content Management System.
 Responsible for building scalable, effective solutions both in ServiceNow and through interfaces
to other third-party tools.
 Successful oversight of several ServiceNow implementations including upgrades to Geneva and
Helsinki.
 Worked on huge Workflow design for on-boarding and off-boarding of a partner/
employee/Contractor based on the requirements provided by the teams.
  Involved in Requirements gathering, Designing, Development and Implementation of CMS.
 Good experience in Create Web services (Inbound) (SOAP Message and REST Message), Publish
and Provide Security Access to external systems using ServiceNow and Data power. Consuming
Secure Web service (Outbound) using ServiceNow.
 Experience in Implementation of Workflow Problem Management, Change Management and
Service Catalog on various business applications.
 Very good experience in UI development experience within ServiceNow working with JavaScript,
Glide Script, UI Policy, HTML5 and CSS3 and applying Business Rules.
 Worked with Apache Jelly to create various kinds of UI pages and UI Macro templates.
 Configured multiple Catalog Items Front-end web / GUI components using JavaScript, CSS, and
HTML5.
 Creating roles that provide selective access to Service Now and then assigning these roles when
user needs to access a functionality. This helped a lot in maintaining privacy between users and
the system.
 Customized various Business Rules, Client Script, Script includes, UI Actions, UI Policies, UI
Actions.
 Created Update Sets to migrate customizations from one instance to another instance.
 Configured SMTP and POP3 standard Email configurations in the ServiceNow instance, along
with setting up Email Templates and Email Notifications.
 Responsible to document and maintain all requirements, implementations and approved
ServiceNow processes.

Environment: Agile/Scrum, ServiceNow, XML, HTML, Angular JS, SOAP, Asset Management, Incident
Management, Problem Management, JavaScript, Windows 7

Client: EE Soft Technologies Hyderabad, India May 2015 – January 2017

Responsibilities:
 Responsible for providing daily support for all business applications used by Deutsche on the
ServiceNow platform. Involved in gathering business requirements and analyzing the project
scope, for ServiceNow development and administration.
 Implementation of Problem Management, Incident Management, Change Management, Service
Catalog Management and Email Notifications.
 Application Support for Incident Management, Problem Management and Service Catalog.
Involved in developing workflows. Reviewed Business Rules and recommended solutions for
implementation.
 Involved in design and development of ServiceNow forms and views. Developed Scripts to invoke
existing Script Include. Used Glide Scripting to develop Business rules.
 Created several Client Scripts, UI policies, and UI Pages using JavaScript. Used Notifications to
communicate to group of users. Developed Views, Approval and Assignment Rule Development.
 Development of SLA's for the organizations. Implementation of ACL's. Customized Service
Catalog Management.
  Performed code migration using update sets. Used Web Services, Email Integration to integrate
applications and data sources. Gathered requirements for Incident, Problem and Change
Management applications in ServiceNow.
 Creation of Custom Related List, Dictionary fields.
 Gathered business requirements from the customers, stakeholders, end-users.
 Involved in weekly scrum meetings.
 Worked on integrating ServiceNow with external SOAP and REST based web services.
 Involved in redesigning the workflows using ServiceNow workflow editor also involved in
reconciliation of complicated workflows to simpler form.
 Used ACL's for controlling the security mechanism in ServiceNow.
 Developed and configured Business Rules, Script Includes, UI Policies, UI Actions, Catalog Client
Scripts and Client Scripts, Scheduled Jobs etc.
 Developed and maintained APIs and data integration processes between ServiceNow and other
services.

Environment: Agile/Scrum, ServiceNow, HTML, SOAP, REST, Release Management, JavaScript, Windows
7.