Question 1: You have been given a high priority task that needs to be

completed within a short time frame. Since you know what has to be done,
you assign tasks to different team members and tell them when and how
the tasks should be completed. The management style that you are
following is:
A. Directing
B. Laissez Faire
B. Delegating
D. Task-oriented
Correct Choice A
The project manager usually follows different leadership styles as listed below:

• Autocratic: Makes decisions himself/herself; allows team members little involvement

and discussion before a decision is made.

• Directing: Instruct people what tasks will be performed and when and how they should
be performed.

• Laissez Faire: Does not interfere; team is left unsupervised which may lead to
anarchy.

• Democratic: Allows team to discuss issues and reach decisions, although still guides
and advises.

• Delegating: Delegates to team members, particularly if competent to handle tasks.

• Coaching: Issues instructions and then supports and monitors.

• Discussing: Two-way communication and discussion with team members.

• Facilitating: Coordinates inputs from several sources before making a decision.

• Supportive: Provides positive assistance and encouragement; maintains and presents

a positive outlook during times of uncertainty; listens and encourages.

• Participatory: Involve others; same as Democratic style.

• Task-Oriented: Enforces task completion by deadlines.

• Team-Based: Emphasizes teamwork and working well together.

• Assertive: Confronts issues and displays confidence; establishes authority with

respect.

  1  
Question 2: In your previous project, the project manager gave a lot of
autonomy to the team members, which led to anarchy. The management
style followed by the project manager was:
A. Directing
B. Laissez faire
C. Delegating
D. Democratic
Correct Choice: B

Question 3: You are annoyed with your team members because of their
constant disagreements. You ask them to stop arguing and do the work the
way in which you want it to be done. The conflict handling approach you
are following is:

A. Smoothing
B. Forcing
C. Confrontation
D. Withdrawal
Correct Choice: B
There are five general techniques for resolving conflict. As each one has its place
and use, these are not given in any particular order:

• Withdraw/Avoid: Retreating from an actual or potential conflict situation;

postponing the issue to be better prepared or to be resolved by others.
• Smooth/Accommodate: Emphasizing areas of agreement rather than
areas of difference; conceding one's position to the needs of others to
maintain harmony and relationships.
• Compromise/Reconcile: Searching for solutions that bring some degree
of satisfaction to all parties in order to temporarily or partially resolve the
conflict.
• Force/Direct: Pushing one's viewpoint at the expense of others; offering
only win-lose solutions, usually enforced through a power position to
resolve an emergency.
• Collaborate/Problem Solve Incorporating multiple viewpoints and
insights from differing perspectives; requires a cooperative attitude and
open dialogue that typically leads to consensus and commitment.

Reference: PMBOK? Guide - Sixth Edition, page 349

  2  
Question 4: As a project manager, you want to have an appropriate
recognition and rewards system to encourage better performance and
reinforce desired behavior. Which of the following statements on
recognition and rewards system is incorrect?

A. Recognition and reward systems should promote or reinforce desired

behavior.
B. Recognition and rewards should consider cultural differences.
C. Recognition for team members who work extra hours on the weekends.
D. Give the team recognition throughout the life cycle of the project rather than
wait until the project is completed.
Correct Choice: C
Part of the team development process involves recognizing and rewarding
desirable behavior. A good strategy for project managers is to give the team
recognition throughout the life cycle of the project rather than waiting until the
project is completed.

Reference: PMBOK? Guide - Sixth Edition, page 341 and 342

Question 5: Maximum intensity of conflicts occur over:

A. Priorities
B. Schedules
C. Personality
D. Cost

Correct Choice: B

Justification

Reference: Project Management - A Systems Approach to Planning, Scheduling

and Controlling, page 302

  3  
Question 6: As a project manager, you realize the importance of team
development for resource management. Which of the following is NOT a
tool for the Develop Team process?

A. Interpersonal and skills

B. Pre-assignment
C. Training
D. Individual and team assessments

Correct Choice: B
Pre-assignment refers to the project team members selected in advance and is
one of the tools and techniques used for the Acquire Team process.

Reference: PMBOK? Guide - Sixth Edition, page 336

  4  
Question 7: Two project team members disagree often on the best way to
handle an issue. You ask them to look at the positives and negatives of
their approaches and submit their recommendations, which could be a
"middle path". Which of the following conflict resolution techniques have
you used?

A. Smoothing
B. Compromising
C. Confrontation
D. Withdrawal
Correct Choice: B
Justification
There are five general techniques for resolving conflict. As each one has its place
and use, these are not given in any particular order:

• Withdraw/Avoid: Retreating from an actual or potential conflict situation;

postponing the issue to be better prepared or to be resolved by others.
• Smooth/Accommodate: Emphasizing areas of agreement rather than
areas of difference; conceding one's position to the needs of others to
maintain harmony and relationships.
• Compromise/Reconcile: Searching for solutions that bring some degree
of satisfaction to all parties in order to temporarily or partially resolve the
conflict.
• Force/Direct: Pushing one's viewpoint at the expense of others; offering
only win-lose solutions, usually enforced through a power position to
resolve an emergency.
• Collaborate/Problem Solve Incorporating multiple viewpoints and
insights from differing perspectives; requires a cooperative attitude and
open dialogue that typically leads to consensus and commitment.

Reference: PMBOK? Guide - Sixth Edition, page 349

  5  
Question 8: What are Tuckman`s stages of group development in their
respective order?
A. Forming, Norming, Storming, Performing, Adjourning
B. Forming, Storming, Smoothing, Performing, Adjourning
C. Forming, Storming, Norming, Performing, Adjourning
D. Forming, Norming, Storming, Performing, Closing
Correct Choice: C
Justification
Tuckman described five stages of team development. Teams usually go through
the stages in order, but it is possible for teams to skip a stage or get stuck in, or
revert to a previous stage.

1. Forming – Team meets, learns their roles and responsibilities and agree
on goals; individuality is at its highest during this phase
2. Storming – Team starts working on the project; competition may result
from different individual ideas; "I am right" mentality
3. Norming – Team members adjust their behavior to work as a team; learn
to trust each other; "We can work together" mentality
4. Performing – Teams are able to function as an organized and
interdependent unit as they find ways to get the job done smoothly and
effectively
5. Adjourning – Completing the task and moving on from the project as staff
are released during project or phase closure

Reference: PMBOK Guide - Sixth Edition, Page 338

  6  
Question 9: In your project, you recently observed conflict among team
members. You would like to see that all team members work towards one
goal (i.e., successful completion of the project). A conflict handling method
that emphasizes similarities rather than differences as means to solve a
problem can also be referred to as:
A. Smoothing
B. Forcing
C. Confrontation
D. Withdrawal
Correct Choice: A
Justification
There are five general techniques for resolving conflict. As each one has its place
and use, these are not given in any particular order:

• Withdraw/Avoid: Retreating from an actual or potential conflict situation;

postponing the issue to be better prepared or to be resolved by others.
• Smooth/Accommodate: Emphasizing areas of agreement rather than
areas of difference; conceding one's position to the needs of others to
maintain harmony and relationships.
• Compromise/Reconcile: Searching for solutions that bring some degree
of satisfaction to all parties in order to temporarily or partially resolve the
conflict.

• Force/Direct: Pushing one's viewpoint at the expense of others; offering

only win-lose solutions, usually enforced through a power position to
resolve an emergency.
• Collaborate/Problem Solve Incorporating multiple viewpoints and
insights from differing perspectives; requires a cooperative attitude and
open dialogue that typically leads to consensus and commitment.

Reference: PMBOK? Guide - Sixth Edition, page 349

  7  
 Question 10: In a project that was yet to begin, many of the project team
members were known in advance. This is:

A. Proactive planning
B. Skill matching
C. Pre-assignment
D. Staffing assignment

Correct Choice C
This is known as pre-assignment. This situation can occur if the project is the
result of specific persons being promised as part of a competitive proposal, if the
project is dependent on the expertise of particular persons, or if some staff
assignments are defined within the project charter. [PMBOK 6th edition, Page
333] [Project Resource Management]

Question 11: Tom is a project manager who is assigned to a foreign

country to manage a project. The project is a large one and comprises
smaller sub-teams contributing to the entire project. As part of rewards and
recognition within the project, Tom plans for a team award for the best sub-
team. Recognition and Rewards is associated with which of the following
processes?

A. Close Project or Phase

B. Develop Team
C. Control Quality
D. Manage Team

Correct Choice B
Recognition and Rewards is a tool of the Develop Team process. [PMBOK 6th
edition, Page 341] [Project Resource Management]

Question 12: A project manager has scheduled technical training for his or
her project team members to increase their skills. During which of the
following processes will the team member receive this training?

A. Manage Quality
B. Acquire Resources
C. Develop Team
D. Plan Resource Management

Correct Choice C
Training is part of the Develop Team process. [PMBOK 6th edition, Page 342]
[Project Resource Management]

  8  
 Question 13: Creating a sense of community is a benefit of what type of
strategy?

A. Group-based management
B. Hoteling
C. Co-location
D. Virtual teams

Correct Choice C
Co-location involves placing many or all of the most active project team members
in the same physical location to improve their ability to perform as a team. Co-
location strategy can include a team meeting room, places to post schedules,
and other conveniences that enhance communication and a sense of community.
[PMBOK 6th edition, Page 340] [Project Resource Management]

Question 14: As project manager, you scheduled a status update meeting.

During the meeting, a problem developed, and the group discussed it. The
day after the meeting, Kevin approached you and expressed his concern
that the problem was not truly resolved. After thinking about it, he felt that
his concerns were still valid and should be addressed. What conflict
resolution method was likely used at the status meeting?

A. Smoothing
B. Forcing
C. Withdrawal
D. Collaboration

Correct Choice A
Smoothing is the method that was most likely used to resolve the conflict that
arose at the status meeting. Smoothing is a temporary way to resolve conflict.
[PMBOK 6th edition, Page 349] [Project Resource Management]

Question 15: Which of the following statements about team-building

activities is incorrect?

A. It can be a five-minute agenda item in a status review meeting.

B. It can be a professionally facilitated experience designed to improve
interpersonal relationships.
C. The objective of team-building activities is to help team members work
individually and effectively.
D. Informal communication and activities help in building trust and establishing good
working relationships.

Correct Choice A

  9  
 Question 16: Your project team works in two different buildings across the
city. The team has been struggling to perform effectively and has a difficult
time resolving problems. What would be the BEST team development
technique to resolve this issue?

A. Mediation
B. Rewards
C. Co-location
D. Training

Correct Choice C
Co-location is an organizational placement strategy where the project team
members are physically moved or placed next to one another to improve
communication, working relationships and productivity. [PMBOK 6th edition,
Page 340] [Project Resource Management]

Question 17: A project was awarded based on a competitive proposal.

Management made a commitment that a few key team members would
work on the project. When such assignments happen, they are:

A. Bargaining agreements
B. Schedule constraints
C. Assignment risk
D. Pre-assignments

Correct Choice D
When team members are assigned to projects in advance of the start of the
project, they are termed as pre-assignments. Such assignments can happen
when resources are promised as part of a competitive proposal, when projects
are dependent on critical resources, or if some staff assignments have been
defined in the project charter. [PMBOK 6th edition, Page 333] [Project Resource
Management]

Question 18: Your project team members have just started to work together
and are now adjusting their work habits and behaviors to support each
other. Which stage of the Tuckman ladder has your team just entered?
A. Norming
B. Performing
C. Forming
D. Storming

Correct Choice A
During the norming stage, the project team members start to work together and
adjust their work habits and behaviors to support each other. [PMBOK 6th
edition, Page 338] [Project Resource Management]

  10  
 Question 19: A project manager had scheduled a number of training
programs for his team. However, he was aware that apart from planned
training, unplanned training also took place in a number of ways. Which of
these is not one of the ways in which unplanned training can take place?

A. Classroom
B. Observation
C. Project performance appraisals
D. Conversation

Correct Choice A
Scheduled training occurs as stated in the Human Resource plan and can
include online, classroom, on-the-job, etc. Unplanned training can take place
through conversation, observation, and project performance appraisals. [PMBOK
6th edition, Page 342] [Project Resource Management]

Question 20: The morale of the team members of a project is very low. The
team members feel they were not given opportunities to participate in the
organizational team development activities due to over-allocation to project
tasks, and so, they missed opportunities to develop. Which of the following
is the most likely cause of this situation?

A. Use of zero-sum rewards in the project

B. A poorly defined resource calendar
C. Too many senior team members
D. Poor interpersonal skills in the team

Correct Choice B
Resource calendars identify times when the project team members can
participate in team development activities. If the team members are unable to
find time for such activities because they are over allocated, it is likely that the
calendar has been poorly planned. [PMBOK 6th edition, Page 323] [Project
Resource Management]

  11  
 Question 21: Public recognition of superior performance creates positive
reinforcement for the team members. When is the best time for a project
manager to recognize team members' performance?

A. During the lifecycle of the project

B. At the end of every phase of the project
C. At the end of the project
D. As mandated by the HR department

Correct Choice A
A good strategy for project managers is to give the team all possible recognition
during the life cycle of the project rather than after the project is completed. This
will keep the team members motivated through the duration of the project.
[PMBOK 6th edition, Page 342] [Project Resource Management]

Question 22: A project manager would like to resolve conflicts by a give-

and-take attitude rather than by a one-sided approach. Which of these
approaches is he likely to use?

A. Forcing
B. Problem-solving
C. Directing
D. Withdrawing

Correct Choice B
Problem solving involves treating conflict as a problem to be solved by examining
alternatives. This requires a give-and-take attitude. In contrast, the other
alternatives listed—directing, forcing and withdrawing—are more one-sided.
[PMBOK 6th edition, Page 349] [Project Resource Management]

Question 23: Late in the project cycle, it was discovered that some of the
project's human resources should have trained in a specific methodology.
Where should these training strategies have first been documented?

A. Resource management plan

B. In the procurement contract
C. In the project scope statement
D. In the company HR policy

Correct Choice A
Training needs and strategies are captured and documented in the project's
resource management plan. [PMBOK 6th edition, Page 319] [Project Resource
Management]

  12  
Question 24: Teams go through various stages of development. According
to the Tuckman ladder of development, the stage during which the least
amount of work gets done is usually the:

A. Storming phase
B. Forming phase
C. Norming phase
D. Performing phase

Correct Choice B
The forming phase is the phase where the team gets to know each other and
learns about the project. Teams are usually on their "best behavior" and little
tangible work gets accomplished. The project manager needs to guide the team
and move them through this phase into the performing phase. [PMBOK 6th
edition, Page 338] [Project Resource Management]

Question 25: A critical resource is on another project team. It is essential

that you get his time for your project. You have contacted the resource's
team manager several times but have received a poor response. What
should you consider doing next?

A. Plan for an alternate resource since this resource is not available.

B. Try to use management influence to obtain the resource's time.
C. Contact the manager once again to see if he can help.
D. Train another resource within your project.

Correct Choice B
Contacting the manager once again will not help since you have already had a
poor response. The best option is to try using management influence to obtain
the resource's time for your project. Should all efforts to obtain the resource
prove unsuccessful, alternatives include planning for an alternate resource or
training another resource. [PMBOK 6th edition, Page 330] [Project Resource
Management]

  13  
 Question 26: Bill and Jake are two team members in a project. They do not
get along well and are constantly involved in verbal conflicts. The project
manager understands the characteristics of conflict and the conflict
management process and tries to resolve the situation. Which of the
following is not a correct statement?

A. Openness resolves conflict

B. Conflict is natural and forces a search for alternatives
C. Conflict is inevitable in a project environment.
D. The project manager is not responsible for conflict management.

Correct Choice D
Project team members are initially responsible for resolution of their conflicts. If
conflict escalates, the project manager should help resolve it. [PMBOK 6th
edition, Page 348] [Project Resource Management]

Question 27: A project manager manages a distributed team with team

members located in five countries. Due to time zone differences, he cannot
find a time that is acceptable to all team members. Which conflict
resolution technique is best suited for this situation?

A. Compromise
B. Force
C. Withdraw
D. Avoid

Correct Choice A
A compromise requires searching for options that bring some degree to
satisfaction to all parties in order to temporarily or partially resolve the conflict.
This would be the best way to handle the current situation, since time zone
differences are not under anyone's control. [PMBOK 6th edition, Page 349]
[Project Resource Management]

Question 28: A project manager needs team members that report to a

functional manager. What technique is the project manager most likely to
use to obtain these resources?

A. Pre-assignment
B. Authority
C. Negotiation
D. Coercion

Correct Choice C - Staff assignments are negotiated on many projects. The

project manager will negotiate with functional managers to ensure that the project
receives competent staff in the required time frame. [PMBOK 6th edition, Page
332] [Project Resource Management]

  14  
 Question 29: A key project in an organization has been ignored, due to high
travel expenses associated with the movement of subject matter experts
and other specialists across various project locations. Which of the
following might allow such a project to be undertaken in a cost-efficient
manner?

A. Management sign-off
B. Negotiation
C. Virtual teams
D. Co-location

Correct Choice C
Virtual teams overcome the hurdle of high travel expenses by forming teams of
people based in different geographical areas. It might appear that management
sign-off or co-location may also permit the project to move forward. However,
those approaches will not be as cost-efficient as virtual teams. [PMBOK 6th
edition, Page 340] [Project Resource Management]

Question 30: Dave, a first-time project manager, was of the opinion that all
training activities need to be planned. He discussed this with an
experienced project manager who understood that some training was
necessarily unplanned. Which of the following are good candidates for
unplanned training?

A. Training by observation, conversation, and project management appraisals

B. Training by mentoring, on-the-job training, and online courses
C. Training by conversation, coaching, and classroom training
D. Training by mentoring, observation, and coaching

Correct Choice A
Unplanned training takes place in a number of ways that include observation,
conversation, and project management appraisals conducted during the
controlling process of managing the project's team. [PMBOK 6th edition, Page
342] [Project Resource Management]

  15  
 Question 31: In a ship design project, a project manager is in the process
of negotiating with a consulting company to ensure that the project
receives certified and specialized consultants for creating the hull design.
The project manager wants to make certain that the consultants will be able
to work until their assignments are completed. He is using all his
negotiation skills and interpersonal skills to get competent staff on time.
Based on the scenario described above, the project manager is engaged in:

A. Acquire Resources process

B. Resource Leveling process
C. Plan Resource Management process
D. Manage Team process

Correct Choice A
Negotiation skills are used by project managers throughout the project. In this
scenario, the project manager is negotiating with vendors to get talented
consultants in sufficient number within the scheduled time. This process ensures
the availability of scarce resources during critical phases of the project. This
effort is done during the Acquire Resources process. [PMBOK 6th edition, Page
328] [Project Resource Management]

Question 32: Two of your expert team members have been in a heated
argument over the use of a new software product for your research project.
Recently, you noticed that the argument, instead of increasing creativity, is
causing conflict between the team members. To prevent the conflict from
escalating, you want to resolve it by open dialogue and evaluating
alternatives. All the following statements about conflict are false except:

A. Scarce resources cannot be a source of a conflict.

B. Conflict is inevitable in a project environment.
C. Personal work style cannot be a source of a conflict.
D. Reducing the amount of conflict is not desirable.

Correct Choice B
Conflict is inevitable in a project environment. The other statements are incorrect.
[PMBOK 6th edition, Page 348] [Project Resource Management]

  16  
 Question 33: Which of the following documents the formal or informal
assessments of the project team's effectiveness?

A. Team Performance Assessments

B. Project Performance Appraisals
C. Observations
D. Conversations

Correct Choice A
Team Performance Assessments document the formal or informal assessments
of the project team's effectiveness. [PMBOK 6th edition, Page 343] [Project
Resource Management]

Question 34: A project manager is managing a project in which there are

teams located in remote locations in order to obtain cost savings. This is in
accordance with organizational guidelines that require that at least 25
percent of the work should be done from a remote location. This is an
example of:

A. A constraint
B. A necessity
C. A choice
D. An assumption

Correct Choice A
This is an example of a constraint. Constraints are factors that can limit the
project management team's options. An organizational mandate requiring that a
certain part of the team operate from a different location to obtain cost savings is
a constraint that the project management team needs to incorporate into their
planning. [PMBOK 6th edition, Page 701] [Project Resource Management]

Question 35: As part of the Develop Team process, the project manager
has planned for some Team Building activities. Team Building Activities
should take place throughout the project lifecycle but will have greater
benefit when conducted:

A. On a need basis
B. At the end of the project lifecycle
C. Early in the project lifecycle
D. In the middle of the project lifecycle

Correct Choice C
Team Building Activities should take place throughout the project life cycle, but
have greater benefit when conducted early in the project life cycle. [PMBOK 6th
edition, Page 341] [Project Resource Management]

  17  
 Question 36: You have the project management responsibility of a virtual
team comprising team members from the same company who live in
widespread geographic areas, employees who work from home offices and
employees with mobility impairments. Virtual teams are formed as a result
of which of the following processes?

A. Acquire Resources
B. Plan Resource Management
C. Estimate Activity Resources
D. Develop Schedule

Correct Choice A
Virtual teams are formed as a result of the Acquire Resources process. [PMBOK
6th edition, Page 333] [Project Resource Management]

Question 37: Which of the following statements is incorrect?

A. Developing a project team is the responsibility of the project manager.

B. A project manager must not acquire resources needed to develop effective
project teams.
C. High team performance can be achieved using open and effective
communications.
D. Teamwork is a critical success factor for a project.

Correct Choice B
Although project team development is the responsibility of the project manager,
the project manager may acquire experts needed to develop effective project
teams. [PMBOK 6th edition, Page 328] [Project Resource Management]

Question 38: You are an experienced project manager and have managed
several data center migration projects. You are currently conducting
training on the databases, spreadsheets, and management plans you will
use during the lifecycle of the project. This training is a tool and technique
in what process?

A. Manage Team
B. Acquire Resources
C. Develop Team
D. Control Quality

Correct Choice C
Any type of training that is conducted—formal, on the job, computer-based,
etc.—is a tool and technique in the Develop Team process. [PMBOK 6th edition,
Page 336] [Project Resource Management]

  18  
Question 39: You are a non-technical project manager. Two highly skilled and
knowledgeable resources on your project are in conflict over the best
technical solution to meet a project requirement. However, this is not affecting
the project schedule. Who is initially responsible for the conflict resolution?

A. The project sponsor is initially responsible for the conflict resolution.

B. The project manager is initially responsible for the conflict resolution.
C. Both team members are initially responsible for the conflict resolution.
D. Either of the team members is responsible for the conflict resolution.

Correct Choice C
Initially, both team members are responsible for the conflict resolution. If the
conflict escalates, the project manager should help facilitate a satisfactory
resolution. [PMBOK 6th edition, Page 348] [Project Resource Management]

Question 40: Long hours to meet a looming deadline and immense pressure
for success from management are causing a decline in team morale. There are
occasional conflicts between team members over priorities and resources.
How should these non-disruptive conflicts be handled?

A. Use of disciplinary actions

B. Using a private, direct, and collaborative approach first
C. Escalation to senior management
D. Arbitration

Correct Choice B
Conflicts should be addressed early. A private, direct and collaborative approach
should be employed first. [PMBOK 6th edition, Page 348] [Project Resource
Management]

Question 41: You are forming a virtual project team that includes members
from four different countries around the world. What is NOT an obstacle you
must overcome to build an effective team?

A. Different time zones

B. Communication issues
C. Cultural differences
D. Members wanting to work from home

Correct Choice D
Virtual teams share a common project goal but share little time in a traditional,
face-to-face business environment. The virtual team concept is made possible
with electronic communication; one of the benefits of such teams is the ability of
members to work from home. The other choices are potential issues that can
occur as a result of forming a virtual team. [PMBOK 6th edition, Page 311]
[Project Resource Management]

  19  
Question 42: The most effective method of resolving conflict or other issues
with stakeholders is _________.

A. Ignore
B. Arbitrate
C. Collaborate
D. Avoid

Correct Choice C - Collaboration requires incorporating multiple viewpoints from

different perspectives. It requires a cooperative attitude and open dialogue, and
typically leads to consensus and commitment. [PMBOK 6th edition, Page 349]
[Project Resource Management]

Question 43: Skills such as empathy, influence, creativity, and group

encouragement are valuable assets when managing the project team. These
skills are often referred to as ______________.

A. Effort-based management
B. Feedback-based skills
C. Ad hoc skills
D. Soft skills

Correct Choice D
Interpersonal skills, sometimes known as "soft skills," are particularly important to
team development. By understanding the sentiments of project team members,
anticipating their actions, acknowledging their concerns, and following up on their
issues, the project management team can significantly reduce problems and
increase cooperation. [PMBOK 6th edition, Page 357] [Project Resource
Management]

Question 44: A project employs a virtual team with team members located in
different offices in the same city as well as across different cities. The project
manager wishes to build trust and good working relationships. One of the best
ways to do this is:

A. To use team-building strategies

B. Write a memo to the team detailing the need for good working relationships
C. Plan for job-rotation on a weekly basis
D. To encourage the use of telephonic conversations as much as possible

Correct Choice A
Use of team-building activities helps in building trust and establishing good
working relationships. As for the other choices: Encouraging the use of telephone
calls can also help in building relationships, especially in distributed teams.
However, this cannot be an alternative to email communication. Job-rotation

  20  
 within the team may also help team morale; however, doing it on a weekly basis
may be counterproductive and inefficient. [PMBOK 6th edition, Page 341]
[Project Resource Management]

Question 45: As the project manager of a software development project, your

lead technical architect and lead programmer typically do not see eye-to-eye
on technical approaches. In the weekly status meeting, their discussions have
escalated into conflict. One of the team members has questioned whether or
not the meeting has been productive. You should:

A. Discuss the concerns with the team as a group and come to a consensus as to
how to address them
B. Discuss the concerns with the technical architect and programmer either together
or separately but away from the rest of the project team
C. Limit the amount of time allocated to the lead technical architect and lead
programmer have to discuss the issue in the meeting
D. Not include the architect in the next team meeting so that the programmer will
have time to air the issues with the group

Correct Choice B
This is an example of managing conflict. A) and C) are not the best answers as
they may put the architect and programmer in a defensive position; D) not
including team members does not resolve conflict or instill confidence.

Question 46: As the project manager of a new project, you understand the
importance of team development. Because of this understanding, you plan a
team building event:

a. When the sponsor is able to attend, which will increase the team's visibility with
the sponsor
b. Early in the project and then again at regular intervals during the project
c. At the beginning of the project to have all team members meet each other
d. When human resource risk triggers occur

Correct Choice B
Team building should be done throughout the project life cycle. It is especially
important early on to build rapport between team members and to gain maximum
cohesiveness.

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Question 47: Assessments of the team's performance that show it is getting
better can include:

a. Improvements in individual skills or competencies

b. Increased staff turnover rate
c. Additional storming and norming behaviors
d. Missing schedule deadlines consistently

Correct Choice A
Assessing team performance can be informal or formal. Effective team
development activities will increase team performance.

Question 48:There is a motivational theory that states the belief that under the
right conditions, workers enjoy work, will seek responsibility, and prefer to
direct their own work. This theory is called:

a. McGregor's Theory X
b. Maslow's Hierarchy of Needs
c. MacGregor's Theory Y
d. Herzberg's Motivation Theory

Correct Choice C
Motivation plays a big part in individual contributions and team development.
Theory Y believes that workers are self-motivated.

Question 49: Influencing team behavior, resolving issues, and tracking team
member performance is a key benefit of which process?

a. Acquire Resources
b. Plan Resource Management
c. Develop Team
d. Manage Team

Correct Choice D
The PMBOK® Guide identifies the key benefit for each process in a Knowledge
Area. This helps you understand what is going on in that process.

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Question 50: A subcontractor is two weeks late in his deliverables and asks
the project manager to accept these late deliverables in exchange for a
reduction in his fee. This is an example of the ____________ technique of
conflict resolution.

a. Forcing
b. Problem solving
c. Compromising
d. Withdrawal

Correct Choice C
Both parties give up something; therefore, it is a compromise. Often, this method
of resolving conflict is called lose-lose.

Question 51: As the project manager of a team that is acting dysfunctional,

you put together a plan to increase face-to-face gatherings and team building
activities. An additional option you may pursue to better individual team
members’ performance is:

a. Asking the team members to actively disagree with other team members
b. Creating a competitive environment within the project team
c. Establishing a team reward for the completion of major milestones
d. Recognizing the top performer in the team each month

Correct Choice C
A) when a team is dysfunctional, it may be better to have people find ways to
agree, not disagree; B) a competitive environment may increase the teams’
dysfunction; D) recognizing the top performer focuses on individuals, not on the
team's performance

Question 52: As the project manager of a website development project with

limited resources, you discover that several team members have no
experience. You decide that the best way to develop your project team is to:

a. Team up experienced and inexperienced team members

b. Take the team to a kick-off luncheon
c. Include team training in the project schedule and staffing management plan
d. Hold regular team meetings to review project progress

Correct Choice C
Because there are limited resources, it may be difficult to team people up, so C)
is the best answer to address the issue presented.

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Question 53: One of your team members, John, has misinterpreted work
package instructions and has not produced the appropriate deliverables on
time or without significant rework being required. This issue has impacted the
overall schedule of the project negatively. For the next work package to be
assigned to John, you should:

a. Talk to John and explain the firm deadlines for the project and the need to keep
cost under control
b. Talk to John and have him communicate his understanding of the work package
deliverable
c. Inform your sponsor that you are removing John from the team
d. Ask John for revised estimates on when his work will be completed

Correct Choice B
The best answer is to ensure that the next task John works on is clearly
communicated and John understands fully his responsibilities and deliverables.
The project manager should use a combination of conflict resolution, influencing,
and leadership skills. Asking for revised time estimates will not solve the problem
of poor work.

Question 54: You are the project manager for a business process
improvement project. Ava and William are experts in the critical business
process being redesigned, but they work at a different facility from the rest of
the project team. This situation poses additional challenges to the project
manager and requires the use of tools and techniques for:

a. Virtual teams
b. Time management
c. Quality management
d. Integration

Correct Choice A
Remote team members can impact how a project manager manages time,
quality, and integration, and it REQUIRES that a project manager leverage tools
and techniques for virtual teams.

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