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Receptionist

This document provides a job description for a Receptionist & Administration Assistant position. The role is responsible for smooth running of reception operations and general administration support. Key duties include ensuring a clean reception area, handling phone calls, greeting visitors, maintaining visitor logs, scheduling meeting rooms, and providing general administrative assistance. The position requires a bachelor's degree and 2 years of receptionist experience, as well as skills in organization, communication, time management, customer service, and knowledge of administrative procedures and phone systems. Performance is measured based on customer service and response time to administrative tasks.

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128 views2 pages

Receptionist

This document provides a job description for a Receptionist & Administration Assistant position. The role is responsible for smooth running of reception operations and general administration support. Key duties include ensuring a clean reception area, handling phone calls, greeting visitors, maintaining visitor logs, scheduling meeting rooms, and providing general administrative assistance. The position requires a bachelor's degree and 2 years of receptionist experience, as well as skills in organization, communication, time management, customer service, and knowledge of administrative procedures and phone systems. Performance is measured based on customer service and response time to administrative tasks.

Uploaded by

Amina
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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JOB DESCRIPTION

RECEPTIONIST & ADMINISTRATION ASSISTANT

JOB TITLE: RECEPTIONIST & ADMINISTRATION DEPARTMENT:


ASSISTANT
REPORTS TO: GRADE /LEVEL:
JOB CODE: ANNEXURE NO.:
APPROVED DATE: DOCUMENT NO.:
REVISION DATE: REVISION NO.:

Responsible for the smooth running of the reception operation, Assisting in


PURPOSE:- general administration support.
ACCOUNTABILITIES:-
KEY ACCOUNTABILITIES KEY ACTIVITIES
 Ensure the cleanness of reception area.
 Handling the incoming and outgoing telephone calls.
 Re-direct calls as appropriate and take adequate messages when
FRONT OFFICE required.
 Serve visitors by greeting, welcoming, directing them appropriately.
MANAGEMENT  Maintenance of Visitor Logbook.
 Update appointment calendars for Meeting room.
 Taking the meeting appointments for CEO as an when required.
 Support in general administration work.
PERFORMANCE MEASURES:-
 Delivering excellent Customer Service to Guest and no complaints registered.
 Response time in Administrative task.
JOB INTERACTIONS:-
INTERNAL EXTERNAL

 Employees for guest coordination and call transfer.  Zero

DIRECT REPORTEES:-

 This position has Zero Reportees. 

JOB SPECIFICATIONS:-
ESSENTIAL DESIRED
ACADEMIC QUALIFICATIONS
 Bachelor’s Degree in any  Master’s Degree in any
discipline discipline
ESSENTIAL DESIRED
PROFESSIONAL QUALIFICATIONS  MS Office, Excel
Certification.  -

EXPERIENCE  Minimum 2 years full time professional experience as receptionist.


KNOWLEDGE
COMPETENCIES  Knowledge of administrative and clerical procedures.
 Knowledge of EPBAX System

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JOB DESCRIPTION
RECEPTIONIST & ADMINISTRATION ASSISTANT

SKILLS
 Organizing Skills.
 Communication Skills (Written & Verbal).
 Time Management Skills.
 Customer Service Skill
ABILITY
 Ability to be resourceful and proactive in dealing with issues that may
arise.
 Ability to maintain an organized reception area.

Disclaimer statement: This job description is a summary of the typical job duties and requirements that are
essential to the evaluation of the job and is not intended to be construed as an exhaustive list of all responsibilities,
duties and skills required of personnel so classified. On occasion, individuals classified on this job may be required
to perform functions of a higher or lower skill level not included in this job description

Date Compiled / Updated:

Compiled by:- Date:-

Approved by:- Date:-

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